Exam 2: Types of Retailers
Exam 1: Introduction to the World of Retailing66 Questions
Exam 2: Types of Retailers106 Questions
Exam 3: Customer Buying Behaviou52 Questions
Exam 4: Retail Market Strategy106 Questions
Exam 5: Retail Locations Strategytrade Area Decisions and Site Assessment111 Questions
Exam 6: Store Design, Layout, and Visual Merchandising Strategy80 Questions
Exam 7: International Retailing Strategy29 Questions
Exam 8: Financial Strategy92 Questions
Exam 9: Information Systems and Supply Chain Management91 Questions
Exam 10: Merchandise Management57 Questions
Exam 11: Buying Strategies89 Questions
Exam 12: Retail Pricing96 Questions
Exam 13: Human Resource Management and Staff Training Issues132 Questions
Exam 14: Building Customer Loyalty: Customer Relationship Management and Service Strategies143 Questions
Exam 15: Appealing to the Customer: Retail Communication Mix69 Questions
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Choose the term that best fits the following: A wide range of maturing technologies is allowing companies to streamline backroom fu and increase efficiency, helping to offset higher labour costs.
(Multiple Choice)
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As retailers try to satisfy today's ever-changing consumer, many are realizing that big is not always better. Choose what is influencing this change.
(Multiple Choice)
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The main difference between direct-mail retailers and catalogue retailers is that direct-mail retailers are:
(Multiple Choice)
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A ______ develops when a firm's marketing program is designed to sell merchandise and services to other distributors rather than to retail customers.
(Multiple Choice)
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Choose the term that best fits the following: Physical stores turning into showrooms in the minds of consumers and the rise of online b are forcing retailers to rethink their costly real-estate assets and merchandising formats.
(Multiple Choice)
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Choose the element of the retail mix that best applies to the following: Accepting credit and debit payment, providing parking, and being open at convenient hou
(Multiple Choice)
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Ben saw a half-hour TV show with George Foreman on it. During the show Foreman was showing how to prepare a variety of foods so that they would be totally fat-free. Each item was prepared using a special cooker. During the show the TV audience were given several opportunities to buy the cooker. Ben was watching:
(Multiple Choice)
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Department stores' overall sales have stagnated and market share fallen in recent years due to increas competition from discount stores and specialty stores and a decline in perceived value for merchandi services.
Explain and give examples to how department stores are responding to this to attempt to capture mor share.
(Essay)
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Which of the following trends are changing the retail industry?
(Multiple Choice)
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What are some of the primary reasons why a traditional retailer would evolve into a multichannel retailer?
(Essay)
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Why do movie theatres sell tickets for an afternoon showing at a lower price than the 7 p.m. showing of the same movie?
(Multiple Choice)
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Many people believe that department store retailing is on the decline. What are department stores doing in response to this?
(Essay)
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Choose the term that best fits the following: With increasing amounts of data available on customers, their online activities, and their purchasing patterns, retailers are able to create more targeted marketing campaigns.
(Multiple Choice)
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What are three issues retailers face when they want to integrate across multiple channels?
(Essay)
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Rona and Home Depot are both category specialists for the home improvement industry. This means the stores:
(Multiple Choice)
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As retailers try to satisfy today's ever-changing consumer, many are realizing that big is not always better. Explain and give examples to what is influencing this.
(Essay)
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The major advantage of TV home shopping compared to catalogue retailing is:
(Multiple Choice)
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Mark's Work Wearhouse (clothing retailer) carries sizes for small, average, and big men, but all sizes are not available in all their stores. What should Mark's do to communicate this message to their customers?
(Multiple Choice)
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