Exam 9: Understanding Work Teams

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Deborah's work team does its own hiring and scheduling and is even responsible for evaluating each other's performance. Deborah is part of a __________team.

(Multiple Choice)
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The three most popular ways that managers try to turn individuals into team players include proper selection, employee training, and rewarding the appropriate behaviors.

(True/False)
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Work teams cannot be classified on the basis of their objectives.

(True/False)
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Diversity on work teams is a benefit when __________is important.

(Multiple Choice)
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Effective team leaders are increasingly taking the role of coach or facilitator.

(True/False)
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It's hard for entrepreneurs to recognize that individual employees can understand the business and can innovate just as effectively as they can.

(True/False)
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High- performing teams have members who possess both technical and__________ skills.

(Multiple Choice)
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For team efforts to work, entrepreneurs must shift from the traditional __________style of managing to a__________ style.

(Multiple Choice)
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How can a manager reinvigorate a mature team?

(Essay)
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The strongest case for diversity on work teams arises when teams are engaged in problem- solving and decision- making tasks.

(True/False)
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Explain the role of teams in continuous process improvement programs.

(Essay)
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