Exam 1: Introduction to Systems Analysis and Design

When one is using a transaction processing system,if a single element of a transaction fails,the system will skip the corrupt element and continue to process the rest of the transaction.

Most firms give their IT budgets a low priority in good economic times.

When planning an information system,a company must consider how a new system will interface with older systems,which are called horizontal systems.

A _____ is an overview that describes a company's overall functions,processes,organization,products,services,customers,suppliers,competitors,constraints,and future direction.

Network administration includes hardware and software maintenance,support,and security.

The responsibilities of a systems analyst at a small firm are exactly the same as those at a large corporation.

In a knowledge management system,a knowledge base consists of logical rules that identify data patterns and relationships.

Tools make it easier to build an information system,thereby boosting IT productivity and improving the quality of the finished product.

Structured analysis is a traditional systems development technique that uses a series of phases,called the _____,to plan,analyze,design,implement,and support an information system.

A(n)_____ shows the data that flow in and out of system processes.

Who is a knowledge worker,and why is this kind of worker required by successful companies?

User support provides users with technical information,training,and productivity support.

A _____ answers questions,troubleshoots problems,and serves as a clearinghouse for user problems and solutions.

The _____ usually begins with a formal request to the IT department,called a systems request,which describes problems or desired changes in an information system or a business process.

One of the disadvantages of _____ methods of system development is that the overall project might be subject to scope change as user requirements change.

The _____ group typically provides leadership and overall guidance,but the systems themselves are developed by teams consisting of users,managers,and IT staff members.

The structure of the IT department varies among companies,as do its name and placement within the organization.

In a typical company organizational model,middle managers _____.

Since middle managers focus on a longer time frame,they need less detailed information than top managers,but somewhat more than supervisors who oversee day-to-day operations.

A _____ graphically displays one or more business processes,such as handling an airline reservation,filling a product order,or updating a customer account.