Question 1

Software leases are not considered an operational cost.

Accepted Answer

A) True 
 B)False  False

Question 2

_____ include changing programs,procedures,or documentation to ensure correct system performance;adapting the system to changing requirements;and making the system operate more efficiently.

Accepted Answer

A)  Team building activities 
B)  Elicitation activities 
C)  Maintenance activities 
D)  Testing activities 
A)  Team building activities 
B)  Elicitation activities 
C)  Maintenance activities 
D)  Testing activities C

Question 3

A _____ is an internal or external entity that could endanger an asset.

Accepted Answer

A)  proxy 
B)  facade 
C)  firewall 
D)  threat 
A)  proxy 
B)  facade 
C)  firewall 
D)  threat D

Question 4

Define network.What is required to connect to a network?

Accepted Answer

A network is defined as two or more devi

Question 5

To measure system performance,companies use _____,which uses a set of standard tests on one system to compare its performance and capacity to that of other systems.

Accepted Answer

A)  metric analysis 
B)  benchmark testing 
C)  threat analysis 
D)  allocation testing 
A)  metric analysis 
B)  benchmark testing 
C)  threat analysis 
D)  allocation testing

Question 6

Retention periods of backups can be a specific number of months or years,depending on legal requirements and company policy.

Accepted Answer

A) True 
 B)False

Question 7

When a maintenance release methodology is used,all changes,critical and noncritical,are implemented consecutively as they arrive.

Accepted Answer

A) True 
 B)False

Question 8

Perfective maintenance _____.

Accepted Answer

A)  adds enhancements to an operational system and makes the system easier to use 
B)  diagnoses and corrects errors in an operational system 
C)  involves changing an operational system to make it more efficient,reliable,or maintainable 
D)  competes for resources in an operational system 
A)  adds enhancements to an operational system and makes the system easier to use 
B)  diagnoses and corrects errors in an operational system 
C)  involves changing an operational system to make it more efficient,reliable,or maintainable 
D)  competes for resources in an operational system

Question 9

Cloud computing provides the IT infrastructure that enables service orientation.

Accepted Answer

A) True 
 B)False

Question 10

Both adaptive and perfective maintenance activities decrease in a dynamic business environment.

Accepted Answer

A) True 
 B)False

Question 11

_____ measures risk likelihood and impact.

Accepted Answer

A)  Risk assessment 
B)  Risk marking 
C)  Risk identification 
D)  Risk control 
A)  Risk assessment 
B)  Risk marking 
C)  Risk identification 
D)  Risk control

Question 12

Provide three signs indicating a system has reached the end of its economically useful life.

Accepted Answer

The most common reason for discontinuing

Question 13

When a user submits a maintenance request,the system administrator makes an initial determination.

Accepted Answer

A) True 
 B)False

Question 14

_____ ensures that authorized users have timely and reliable access to necessary information.

Accepted Answer

A)  Availability 
B)  Integrity 
C)  Confidentiality 
D)  Concealability 
A)  Availability 
B)  Integrity 
C)  Confidentiality 
D)  Concealability

Question 15

_____ measures the time between submitting a request for information and the fulfillment of the request.

Accepted Answer

A)  Bandwidth 
B)  Turnaround time 
C)  Throughput 
D)  Frequency 
A)  Bandwidth 
B)  Turnaround time 
C)  Throughput 
D)  Frequency

Question 16

To avoid problems,preventive maintenance _____.

Accepted Answer

A)  adds enhancements to an operational system and makes the system easier to use 
B)  diagnoses and corrects errors in an operational system 
C)  involves changing an operational system to make it more efficient,reliable,or maintainable 
D)  requires analysis of areas where trouble is likely to occur 
A)  adds enhancements to an operational system and makes the system easier to use 
B)  diagnoses and corrects errors in an operational system 
C)  involves changing an operational system to make it more efficient,reliable,or maintainable 
D)  requires analysis of areas where trouble is likely to occur

Question 17

Explain the importance of technical credentials and certification.

Accepted Answer

In recent years,technical credentials an

Question 18

A _____ is a formal reference point that measures system characteristics at a specific time.

Accepted Answer

A)  feature line 
B)  baseline 
C)  product point 
D)  viewport 
A)  feature line 
B)  baseline 
C)  product point 
D)  viewport

Question 19

A help desk can boost its productivity by using _____,which allows IT staff to take over a user's workstation and provide support and troubleshooting.

Accepted Answer

A)  high-level synthesis 
B)  wireless fidelity 
C)  word editing software 
D)  remote control software 
A)  high-level synthesis 
B)  wireless fidelity 
C)  word editing software 
D)  remote control software

Question 20

The hardening process that makes a system more secure is fully automatic.

Accepted Answer

A) True 
 B)False

Software leases are not considered an operational cost.

_____ include changing programs,procedures,or documentation to ensure correct system performance;adapting the system to changing requirements;and making the system operate more efficiently.

A _____ is an internal or external entity that could endanger an asset.

Define network.What is required to connect to a network?

To measure system performance,companies use _____,which uses a set of standard tests on one system to compare its performance and capacity to that of other systems.

Retention periods of backups can be a specific number of months or years,depending on legal requirements and company policy.

When a maintenance release methodology is used,all changes,critical and noncritical,are implemented consecutively as they arrive.

Perfective maintenance _____.

Cloud computing provides the IT infrastructure that enables service orientation.

Both adaptive and perfective maintenance activities decrease in a dynamic business environment.

_____ measures risk likelihood and impact.

Provide three signs indicating a system has reached the end of its economically useful life.

When a user submits a maintenance request,the system administrator makes an initial determination.

_____ ensures that authorized users have timely and reliable access to necessary information.

_____ measures the time between submitting a request for information and the fulfillment of the request.

To avoid problems,preventive maintenance _____.

Explain the importance of technical credentials and certification.

A _____ is a formal reference point that measures system characteristics at a specific time.

A help desk can boost its productivity by using _____,which allows IT staff to take over a user's workstation and provide support and troubleshooting.

The hardening process that makes a system more secure is fully automatic.

Introduction to Systems Analysis and Design

Analyzing the Business Case

Managing Systems Projects

Requirements Engineering

Data and Process Modeling

Object Modeling

Development Strategies

User Interface Design

Data Design

System Architecture

Managing Systems Implementation

Communication-Tools

Case-Tools

Financial-Analysis-Tools

Internet-Resource-Tools

Filters

Exam 12: Managing Systems Support and Security

Software leases are not considered an operational cost.

_____ include changing programs,procedures,or documentation to ensure correct system performance;adapting the system to changing requirements;and making the system operate more efficiently.

A _____ is an internal or external entity that could endanger an asset.

Define network.What is required to connect to a network?

To measure system performance,companies use _____,which uses a set of standard tests on one system to compare its performance and capacity to that of other systems.

Retention periods of backups can be a specific number of months or years,depending on legal requirements and company policy.

When a maintenance release methodology is used,all changes,critical and noncritical,are implemented consecutively as they arrive.

Perfective maintenance _____.

Cloud computing provides the IT infrastructure that enables service orientation.

Both adaptive and perfective maintenance activities decrease in a dynamic business environment.

_____ measures risk likelihood and impact.

Provide three signs indicating a system has reached the end of its economically useful life.

When a user submits a maintenance request,the system administrator makes an initial determination.

_____ ensures that authorized users have timely and reliable access to necessary information.

_____ measures the time between submitting a request for information and the fulfillment of the request.

To avoid problems,preventive maintenance _____.

Explain the importance of technical credentials and certification.

A _____ is a formal reference point that measures system characteristics at a specific time.

A help desk can boost its productivity by using _____,which allows IT staff to take over a user's workstation and provide support and troubleshooting.

The hardening process that makes a system more secure is fully automatic.

Introduction to Systems Analysis and Design

Analyzing the Business Case

Managing Systems Projects

Requirements Engineering

Data and Process Modeling

Object Modeling

Development Strategies

User Interface Design

Data Design

System Architecture

Managing Systems Implementation

Communication-Tools

Case-Tools

Financial-Analysis-Tools

Internet-Resource-Tools

Filters