Question 1

For busy readers, a writer must "frontload" the opening by grabbing the reader's attention in the first paragraph.

Accepted Answer

A) True 
 B)False

Question 2

When proofreading a report, use a grammar software program to identify incorrect word usage and incorrect page order.

Accepted Answer

A) True 
 B)False

Question 3

Write a conclusion and recommendation based on the following findings. Over 75% of customers surveyed stated that the sales representatives lacked specific knowledge about the company's products. Over 50% of the customers surveyed stated that sales representatives demonstrated inappropriate interpersonal communication skills.

Accepted Answer

Conclusion: Customers are not satisfied

Question 4

A formal report about a complex, serious problem typically includes all of the following except

Accepted Answer

A)  a formal writing style. 
B)  use of the pronoun you. 
C)  a table of contents. 
D)  an executive summary. 
E)  many supplementary parts. 
A)  a formal writing style. 
B)  use of the pronoun you. 
C)  a table of contents. 
D)  an executive summary. 
E)  many supplementary parts.

Question 5

Most business reports use the

Accepted Answer

A)  Direct organizational plan 
B)  Indirect organizational plan 
C)  Structure plan 
D)  Clustering plan 
A)  Direct organizational plan 
B)  Indirect organizational plan 
C)  Structure plan 
D)  Clustering plan

Question 6

Reserve direct quotations for definitions and for text passages that are so precise, clear, or noteworthy that you cannot improve them.

Accepted Answer

A) True 
 B)False

Question 7

A text-based report is written as a narrative.

Accepted Answer

A) True 
 B)False

Question 8

How does preparing an outline help the report writer?

Accepted Answer

An outline helps the writer structure a

Question 9

An effective writing style for a report

Accepted Answer

A)  incorporates colloquial expressions. 
B)  should be humorous to lighten the mood. 
C)  should be less objective than the cover letter. 
D)  should be as subjective as possible. 
E)  should be less conversational than a casual email. 
A)  incorporates colloquial expressions. 
B)  should be humorous to lighten the mood. 
C)  should be less objective than the cover letter. 
D)  should be as subjective as possible. 
E)  should be less conversational than a casual email.

Question 10

Give two reasons why we document sources in writing reports.

Accepted Answer

Student answers may vary and may include

Question 11

The findings section of the report should

Accepted Answer

A)  be the most concise in the report. 
B)  focus on the factors and subfactors of the problem. 
C)  appear before the hypotheses and problem statement. 
D)  accurately discuss and interpret relevant data. 
E)  summarize all conclusions for the reader. 
A)  be the most concise in the report. 
B)  focus on the factors and subfactors of the problem. 
C)  appear before the hypotheses and problem statement. 
D)  accurately discuss and interpret relevant data. 
E)  summarize all conclusions for the reader.

Question 12

When revising your draft for style you should

Accepted Answer

A)  Vary your ideas 
B)  Use as much jargon as possible. 
C)  Avoid active voice 
D)  Use words that are clear, simple, and concise 
A)  Vary your ideas 
B)  Use as much jargon as possible. 
C)  Avoid active voice 
D)  Use words that are clear, simple, and concise

Question 13

Explain the general rule for verb tense usage in business reports and list specific sections that use each verb tense.

Accepted Answer

The general rule is to use the verb tens

Question 14

What are the three major forms for documenting the ideas, information, and quotations of other people in a report?

Accepted Answer

Footnotes,

Question 15

When you write a report you follow these steps: planning, drafting, revising, and proofreading.

Accepted Answer

A) True 
 B)False

Question 16

What types of information obtained by others do not need to be documented?

Accepted Answer

Facts that are common knowledg

Question 17

If you want to divide a longer report section, you should include at least two subsections.

Accepted Answer

A) True 
 B)False

Question 18

What should you remember about using pronouns in business reports?

Accepted Answer

First- and second-person pronouns should

Question 19

What type of tone is appropriate in a business report? What type of tone should be avoided?

Accepted Answer

The writing style is usually more object

Question 20

You can achieve coherence in a lengthy report by

Accepted Answer

A)  emphasizing the most important headings in each section. 
B)  repeating the words of your headings in the narrative. 
C)  dividing subtopics before you factor the main headings. 
D)  using previews, summaries, and transitions in each section. 
E)  omitting text when you follow one heading with another. 
A)  emphasizing the most important headings in each section. 
B)  repeating the words of your headings in the narrative. 
C)  dividing subtopics before you factor the main headings. 
D)  using previews, summaries, and transitions in each section. 
E)  omitting text when you follow one heading with another.

For busy readers, a writer must "frontload" the opening by grabbing the reader's attention in the first paragraph.

When proofreading a report, use a grammar software program to identify incorrect word usage and incorrect page order.

A formal report about a complex, serious problem typically includes all of the following except

Most business reports use the

Reserve direct quotations for definitions and for text passages that are so precise, clear, or noteworthy that you cannot improve them.

A text-based report is written as a narrative.

How does preparing an outline help the report writer?

An effective writing style for a report

Give two reasons why we document sources in writing reports.

The findings section of the report should

When revising your draft for style you should

Explain the general rule for verb tense usage in business reports and list specific sections that use each verb tense.

What are the three major forms for documenting the ideas, information, and quotations of other people in a report?

When you write a report you follow these steps: planning, drafting, revising, and proofreading.

What types of information obtained by others do not need to be documented?

If you want to divide a longer report section, you should include at least two subsections.

What should you remember about using pronouns in business reports?

What type of tone is appropriate in a business report? What type of tone should be avoided?

You can achieve coherence in a lengthy report by

Team and Intercultural Communication

Interpersonal Communication Skills

The Writing Process

Improving Your Writing Style

Neutral and Positive Messages

Persuasive Messages

Bad-News Messages

Planning the Report and Managing Data

Writing the Report

Oral Presentations

Employment Communication

Filters

Exam 1: Understanding Business Communication

For busy readers, a writer must "frontload" the opening by grabbing the reader's attention in the first paragraph.

When proofreading a report, use a grammar software program to identify incorrect word usage and incorrect page order.

A formal report about a complex, serious problem typically includes all of the following except

Most business reports use the

Reserve direct quotations for definitions and for text passages that are so precise, clear, or noteworthy that you cannot improve them.

A text-based report is written as a narrative.

How does preparing an outline help the report writer?

An effective writing style for a report

Give two reasons why we document sources in writing reports.

The findings section of the report should

When revising your draft for style you should

Explain the general rule for verb tense usage in business reports and list specific sections that use each verb tense.

What are the three major forms for documenting the ideas, information, and quotations of other people in a report?

When you write a report you follow these steps: planning, drafting, revising, and proofreading.

What types of information obtained by others do not need to be documented?

If you want to divide a longer report section, you should include at least two subsections.

What should you remember about using pronouns in business reports?

What type of tone is appropriate in a business report? What type of tone should be avoided?

You can achieve coherence in a lengthy report by

Team and Intercultural Communication

Interpersonal Communication Skills

The Writing Process

Improving Your Writing Style

Neutral and Positive Messages

Persuasive Messages

Bad-News Messages

Planning the Report and Managing Data

Writing the Report

Oral Presentations

Employment Communication

Filters