Question 1

Outcome measures that are a result of past efforts are called __________ measures.

Accepted Answer

The answer of Outcome measures that are a result of...

Question 2

Customer value is the sum of realization and sacrifice what the customer gives up and receives.

Accepted Answer

A) True 
 B)False

Question 3

A manufacturing cell has the theoretical capability of producing 40,000 microchips per quarter. The conversion cost per quarter is $25,000. There are 4,000 production hours available within the cell per quarter. The theoretical cycle time per unit in minutes is

Accepted Answer

A) 0.625 minutes. 
B) 6.000 minutes. 
C) 8.400 minutes. 
D) 37.500 minutes. 
A) 0.625 minutes. 
B) 6.000 minutes. 
C) 8.400 minutes. 
D) 37.500 minutes.

Question 4

The outcome measures that are expressed in monetary terms are called:

Accepted Answer

A) Objective measures 
B) External measures 
C) Lag measures 
D) Financial measures 
A) Objective measures 
B) External measures 
C) Lag measures 
D) Financial measures

Question 5

Failure of a strategy might be due to

Accepted Answer

A) incorrect calculations. 
B) incorrect feedback. 
C) implementation problems. 
D) invalid controls. 
A) incorrect calculations. 
B) incorrect feedback. 
C) implementation problems. 
D) invalid controls.

Question 6

On-time delivery performance is calculated as

Accepted Answer

A) orders delivered on time/total number of orders delivered. 
B) orders delivered on time/total sales dollars. 
C) orders delivered on time/total production. 
D) orders delivered/orders delivered on time. 
A) orders delivered on time/total number of orders delivered. 
B) orders delivered on time/total sales dollars. 
C) orders delivered on time/total production. 
D) orders delivered/orders delivered on time.

Question 7

If only the return on investment were used to measure performance, it would be considered

Accepted Answer

A) double-loop feedback. 
B) triple-loop feedback. 
C) a testable strategy. 
D) single-loop feedback. 
A) double-loop feedback. 
B) triple-loop feedback. 
C) a testable strategy. 
D) single-loop feedback.

Question 8

A strategy map

Accepted Answer

A) links the cause-and-effect relationships in the proposed strategy, creating a testable strategy. 
B) maps the organization's strategies over time. 
C) documents the performance results of an organization. 
D) strategizes about the organization's competitors. 
A) links the cause-and-effect relationships in the proposed strategy, creating a testable strategy. 
B) maps the organization's strategies over time. 
C) documents the performance results of an organization. 
D) strategizes about the organization's competitors.

Question 9

The formula for computing Manufacturing Cycle Efficiency (MCE) is

Accepted Answer

A) Processing Time / (Processing time + Move time + Inspection time + Waiting time + Other non-value-added time). 
B) Theoretical Capacity / Production hours available. 
C) Cycle time per unit × velocity. 
D) none of the above. 
A) Processing Time / (Processing time + Move time + Inspection time + Waiting time + Other non-value-added time). 
B) Theoretical Capacity / Production hours available. 
C) Cycle time per unit × velocity. 
D) none of the above.

Question 10

Which of the following is NOT a step in developing the Balanced Scorecard?

Accepted Answer

A) setting balanced objectives 
B) outlining control procedures 
C) setting target values 
D) rewards 
A) setting balanced objectives 
B) outlining control procedures 
C) setting target values 
D) rewards

Question 11

From the customer perspective, which of the following might be considered a core objective rather than a performance value?

Accepted Answer

A) decrease price 
B) increase customer retention 
C) improve image 
D) improve product quality 
A) decrease price 
B) increase customer retention 
C) improve image 
D) improve product quality

Question 12

Business strategy is concerned with

Accepted Answer

A) choosing market and customer segments. 
B) identifying critical internal and business processes. 
C) selecting individual and organizational properties required. 
D) all of the above. 
A) choosing market and customer segments. 
B) identifying critical internal and business processes. 
C) selecting individual and organizational properties required. 
D) all of the above.

Question 13

A Balanced Scorecard becomes a means of communicating the strategy of an organization to its employees and managers. Which of the following is a downside of communicating this information?

Accepted Answer

A) The expanded set of metrics for performance evaluation will not be followed. 
B) The alignment of performance measures to the objectives of an organization gets neglected. 
C) Sensitive information may end up in the hands of competitors. 
D) The reward system gets tied just to traditional financial measures. 
A) The expanded set of metrics for performance evaluation will not be followed. 
B) The alignment of performance measures to the objectives of an organization gets neglected. 
C) Sensitive information may end up in the hands of competitors. 
D) The reward system gets tied just to traditional financial measures.

Question 14

Which of the following responsibility accounting systems translates the strategy of an organization into operational objectives and measures?

Accepted Answer

A) Financial-based responsibility accounting 
B) Operational-based responsibility accounting 
C) Activity-based responsibility accounting 
D) Strategic-based responsibility accounting 
A) Financial-based responsibility accounting 
B) Operational-based responsibility accounting 
C) Activity-based responsibility accounting 
D) Strategic-based responsibility accounting

Question 15

Which of the following is NOT a major enabling factor of the learning and growth perspective?

Accepted Answer

A) customer attributes 
B) information system capabilities 
C) employee attitudes 
D) employee capabilities 
A) customer attributes 
B) information system capabilities 
C) employee attitudes 
D) employee capabilities

Question 16

Which of the following features make stretch targets feasible?

Accepted Answer

A) The targets are set in isolation by top management. 
B) The measures are linked by causal relationships. 
C) The measures are based on currently attainable standard costs. 
D) The targets are set at desired levels for twenty years to ensure long-term performance. 
A) The targets are set in isolation by top management. 
B) The measures are linked by causal relationships. 
C) The measures are based on currently attainable standard costs. 
D) The targets are set at desired levels for twenty years to ensure long-term performance.

Question 17

Double-loop feedback can be defined as

Accepted Answer

A) feedback that deals with both the effectiveness of strategy implementation and the validity of the assumptions underlying the strategy. 
B) feedback that emphasizes the effectiveness of strategy implementation and the costs of implementation. 
C) feedback that emphasizes the validity and assumptions underlying the strategy and the costs of the strategy. 
D) feedback on lead indicators and lag indicators. 
A) feedback that deals with both the effectiveness of strategy implementation and the validity of the assumptions underlying the strategy. 
B) feedback that emphasizes the effectiveness of strategy implementation and the costs of implementation. 
C) feedback that emphasizes the validity and assumptions underlying the strategy and the costs of the strategy. 
D) feedback on lead indicators and lag indicators.

Question 18

What are the two additional perspectives that are added to the activity-based approach to achieve strategic-based responsibility?

Accepted Answer

A) a customer perspective and a learning and growth perspective 
B) an infrastructure perspective and a process perspective 
C) a customer perspective and a financial perspective 
D) a financial perspective and a process perspective 
A) a customer perspective and a learning and growth perspective 
B) an infrastructure perspective and a process perspective 
C) a customer perspective and a financial perspective 
D) a financial perspective and a process perspective

Question 19

Which is a major difference between activity-based measures and strategic-based measures?

Accepted Answer

A) Strategic-based measures are linked to strategy. 
B) Strategic-based measures are used to align objectives. 
C) Strategic-based measures are balanced measures. 
D) all of the above. 
A) Strategic-based measures are linked to strategy. 
B) Strategic-based measures are used to align objectives. 
C) Strategic-based measures are balanced measures. 
D) all of the above.

Question 20

A set of linked objectives aimed at an overall goal is the definition of a __________ strategy.

Accepted Answer

The answer of A set of linked objectives aimed at...

Outcome measures that are a result of past efforts are called __________ measures.

Customer value is the sum of realization and sacrifice what the customer gives up and receives.

A manufacturing cell has the theoretical capability of producing 40,000 microchips per quarter. The conversion cost per quarter is $25,000. There are 4,000 production hours available within the cell per quarter. The theoretical cycle time per unit in minutes is

The outcome measures that are expressed in monetary terms are called:

Failure of a strategy might be due to

On-time delivery performance is calculated as

If only the return on investment were used to measure performance, it would be considered

A strategy map

The formula for computing Manufacturing Cycle Efficiency (MCE) is

Which of the following is NOT a step in developing the Balanced Scorecard?

From the customer perspective, which of the following might be considered a core objective rather than a performance value?

Business strategy is concerned with

A Balanced Scorecard becomes a means of communicating the strategy of an organization to its employees and managers. Which of the following is a downside of communicating this information?

Which of the following responsibility accounting systems translates the strategy of an organization into operational objectives and measures?

Which of the following is NOT a major enabling factor of the learning and growth perspective?

Which of the following features make stretch targets feasible?

Double-loop feedback can be defined as

What are the two additional perspectives that are added to the activity-based approach to achieve strategic-based responsibility?

Which is a major difference between activity-based measures and strategic-based measures?

A set of linked objectives aimed at an overall goal is the definition of a __________ strategy.

Introduction to Cost Management

Basic Cost Management Concepts

Cost Behavior

Activity-Based Costing

Product and Service Costing: Job-Order System

Process Costing

Allocating Costs of Support Departments and Joint Products

Budgeting for Planning and Control

Standard Costing: a Functional-Based Control Approach

Decentralization: Responsibility Accounting, Performance

Strategic Cost Management

Activity-Based Management

Quality and Environmental Cost Management

Lean Accounting and Productivity Measurement

Cost-Volume-Profit Analysis

Activity Resource Usage Model and Tactical Decision Making

Pricing and Profitability Analysis

Capital Investment

Inventory Management: Economic Order Quantity, Jit, and the Theory of Constraints

Filters

Exam 13: The Balanced Scorecard: Strategic-Based Control

Outcome measures that are a result of past efforts are called __________ measures.

Customer value is the sum of realization and sacrifice what the customer gives up and receives.

A manufacturing cell has the theoretical capability of producing 40,000 microchips per quarter. The conversion cost per quarter is $25,000. There are 4,000 production hours available within the cell per quarter. The theoretical cycle time per unit in minutes is

The outcome measures that are expressed in monetary terms are called:

Failure of a strategy might be due to

On-time delivery performance is calculated as

If only the return on investment were used to measure performance, it would be considered

A strategy map

The formula for computing Manufacturing Cycle Efficiency (MCE) is

Which of the following is NOT a step in developing the Balanced Scorecard?

From the customer perspective, which of the following might be considered a core objective rather than a performance value?

Business strategy is concerned with

A Balanced Scorecard becomes a means of communicating the strategy of an organization to its employees and managers. Which of the following is a downside of communicating this information?

Which of the following responsibility accounting systems translates the strategy of an organization into operational objectives and measures?

Which of the following is NOT a major enabling factor of the learning and growth perspective?

Which of the following features make stretch targets feasible?

Double-loop feedback can be defined as

What are the two additional perspectives that are added to the activity-based approach to achieve strategic-based responsibility?

Which is a major difference between activity-based measures and strategic-based measures?

A set of linked objectives aimed at an overall goal is the definition of a __________ strategy.

Introduction to Cost Management

Basic Cost Management Concepts

Cost Behavior

Activity-Based Costing

Product and Service Costing: Job-Order System

Process Costing

Allocating Costs of Support Departments and Joint Products

Budgeting for Planning and Control

Standard Costing: a Functional-Based Control Approach

Decentralization: Responsibility Accounting, Performance

Strategic Cost Management

Activity-Based Management

Quality and Environmental Cost Management

Lean Accounting and Productivity Measurement

Cost-Volume-Profit Analysis

Activity Resource Usage Model and Tactical Decision Making

Pricing and Profitability Analysis

Capital Investment

Inventory Management: Economic Order Quantity, Jit, and the Theory of Constraints

Filters