Exam 9: Cultural Diversity in Health Care

In caring for a patient from an East Indian culture,the staff expresses frustration that many people are in the room at any one time,which interferes with care.As the nurse manager,you provide leadership in understanding that this behavior of the family and friend network reflects:

As a nurse manager,you notice that Maria,a Hispanic nurse aide,is visibly upset.When you ask her if something is wrong,she becomes tearful and says,"Why is it that when John and I work together in giving patients care,he jokes about my being "a little fat Mexican"? The nurse manager's best response is,"Do you think he:

According to Leininger,"cultural imposition" is a major concern in nursing because nurses have a tendency to impose their values,beliefs,and practices on patients of other cultures.The discussion topic most likely to be without cultural imposition would be:

One of the staff nurses on your unit makes the comment,"All this time I thought Mary was black.She says she is Jamaican." The best response would be to say:

Because an increasing number of Hispanic patients are being admitted,a nurse manager designs a staff-development program to help her staff understand the Hispanic culture.A nurse should understand that culture is determined by which of the following?

As a manager,you are responsible for two separate units: a CCU and a cardiac step-down unit.The organization and relationships on these units are distinct and very different from one another.Your decision has been to support the uniqueness of these units because each is effective in different ways in providing patient care.This approach is consistent with which principle?

During performance appraisal,you praise Xia for her attention and care to nursing details.You suggest that her care would be further enhanced by greater acknowledgment of patients' feelings.Xia bursts into tears and leaves the office.Later,you learn that criticism is perceived as akin to failure in Xia's culture.You reflect on how you could modify your approach in the future to acknowledge different cultural interpretations of feedback.Your response is indicative of:

A 66-year-old native Chinese patient,hospitalized for a myocardial infarction,asks the nurse manager about seeing his "acupuncture doctor" for treatment of his migraine headache.The best response to this patient would be:

The nurse manager of a unit is asked by a family member of a dying Native American patient if it is possible to have the patient's eight-member family recite the rosary by the bedside.The manager responds affirmatively.The nurse manager is most likely exhibiting behavior related to:

When interviewing a candidate for a nursing position who has an Aboriginal background,you recognize that the candidate's lack of eye contact reflects the candidate's:

The nurse manager for a unit's culturally diverse staff creates a staff-development program so the professional nursing staff members can enhance their understanding of cultures on the basis of published literature.The literature reveals that the following characteristic is inherent in a culture.It:

Sarah,RN,complains to you that a male nurse from a different culture sits very close during charting and leans toward her when speaking.In responding to Sarah,you consider that differences across cultures that are relevant to this situation include:

Maintaining a culturally diverse staff and working with a culturally diverse patient population is an important function of a nurse manager who works in the hospital of a large medical center.On your palliative care unit,you have recently received complaints from families about ineffective pain management for their family members and you determine this occurs primarily when certain nurses are working.What approach might you take to resolve the concerns of the families,patients,and potentially,the staff?

In designing programs through your institution to address the health needs of Hispanics in your community,you most likely would develop programs related to:

During managers' meetings,Lindsay is surprised by the forthrightness of male managers.She finds that,during discussions,she would be more likely to say:

At Health Center XYZ,staff members on the rehab unit have a head nurse who is intolerant of error and publicly chides anyone who makes a mistake.Over time,the rules on the unit dictate that mistakes are hidden and that areas of concern related to the functioning of the unit are discussed in tub rooms and are never openly discussed during periodic meetings.New staff members are quickly made to realize that silence is expected.The situation described is an example of:

Within the deaf culture,there is considerable disagreement about the use of SEE (Signed Exact English)and ASL (American Sign Language).This is indicative of:

Mary joins 5W nursing unit.Mary is a new graduate who is anxious to fit in.She soon learns that some of her "book learning" is being criticized by her colleagues,so she adapts her practice to what others on the unit are doing.She is demonstrating:

Sarah,one of your RNs,tells you that she can't understand why Jim,an Aboriginal patient,wants to do a smudge.Sarah's response is based on her:

Cultural diversity is the term used to describe a vast range of cultural differences.Events have symbolic meanings for the nurse manager and the staff.The event that would be most likely to provide symbolic meaning to a nurse manager and staff is a: