Question 1

The chief nursing officer has to write a strategic plan.The most difficult stage in the strategic planning process is:

Accepted Answer

A) Assessment of the external and internal environment. 
B) Review of mission statement, goals, and objectives. 
C) Identification of strategies. 
D) Implementation of strategies. 
A) Assessment of the external and internal environment. 
B) Review of mission statement, goals, and objectives. 
C) Identification of strategies. 
D) Implementation of strategies. A

Question 2

Which of the following represents an effective goal statement?

Accepted Answer

A) Involve patients and families in planning health care. 
B) To revise clinical guidelines for incontinence care from evidence within 6 months 
C) Patients and families are partners first in care planning. 
D) To acquire $4 million in additional funding within 12 months to support clinical education programs for dementia 
A) Involve patients and families in planning health care. 
B) To revise clinical guidelines for incontinence care from evidence within 6 months 
C) Patients and families are partners first in care planning. 
D) To acquire $4 million in additional funding within 12 months to support clinical education programs for dementia A

Question 3

The reasons cited by nursing administrators for not planning in a systematic manner include:

Accepted Answer

A) Lack of understanding of the planning process. 
B) Lack of knowledge regarding the internal and external operations of the organization. 
C) Not enough hours in the day for both day-to-day operations and planning. 
D) Delegation of the task to subordinates. 
A) Lack of understanding of the planning process. 
B) Lack of knowledge regarding the internal and external operations of the organization. 
C) Not enough hours in the day for both day-to-day operations and planning. 
D) Delegation of the task to subordinates. A

Question 4

At the beginning of its strategic planning processes,Pacific Hospital learns that nursing staff members are uncomfortable with utilizing evidence-based practice,and that staff perceives that only limited resources are available to support translation of evidence into their usual practice.Because this issue has been identified,the management team determines that a plan of action is required to address the issue.Who should be involved at this point?

Accepted Answer

A) Nursing unit managers 
B) Staff nurses 
C) All staff 
D) Administration 
A) Nursing unit managers 
B) Staff nurses 
C) All staff 
D) Administration

Question 5

A private ambulance clinic established a few streets away from Pacific Hospital markets its services as quality-based within caring relationships.The clinic is part of the __________ environment.

Accepted Answer

A) Public 
B) Macro 
C) Competitive 
D) Social 
A) Public 
B) Macro 
C) Competitive 
D) Social

Question 6

From your observation of planning activities in the organization,you have noticed that planning and decision making occur at various levels of the organization.The nurse manager has overall responsibility for which of the following?

Accepted Answer

A) Sending out postcards 
B) Organizing a telephone follow-up 
C) Monitoring ongoing activities and projects 
D) Listing the patient population 
A) Sending out postcards 
B) Organizing a telephone follow-up 
C) Monitoring ongoing activities and projects 
D) Listing the patient population

Question 7

To conduct assessment of the internal environment,the strategic planning team for Pacific Hospital:

Accepted Answer

A) Invites community members and staff of the hospital to an evening focus group session. 
B) Discusses what it sees as the primary threats and opportunities in demographic shifts affecting the hospital. 
C) Invites all levels of staff to focus groups on the effectiveness of the hospital environment, including information systems and staffing. 
D) Asks the board to provide a summary of major opportunities for the future. 
A) Invites community members and staff of the hospital to an evening focus group session. 
B) Discusses what it sees as the primary threats and opportunities in demographic shifts affecting the hospital. 
C) Invites all levels of staff to focus groups on the effectiveness of the hospital environment, including information systems and staffing. 
D) Asks the board to provide a summary of major opportunities for the future.

Question 8

As a nursing leadership student,you have had the opportunity to develop a palliative care manual that will be utilized by the palliative care network (PCN)in your region for teaching healthcare professionals.The PCN has requested that you provide a prioritized plan of action for marketing the manual on a regional and state basis.What is the first priority?

Accepted Answer

A) Motivate the target market. 
B) Research the target market. 
C) Communicate benefits to the target group. 
D) Package the product. 
A) Motivate the target market. 
B) Research the target market. 
C) Communicate benefits to the target group. 
D) Package the product.

Question 9

Assessment of the needs of the consumer or client (in developing a strategic marketing plan)focuses on:

Accepted Answer

A) Present needs only. 
B) Present and future needs. 
C) The development of surveys. 
D) Secondary analysis of existing data. 
A) Present needs only. 
B) Present and future needs. 
C) The development of surveys. 
D) Secondary analysis of existing data.

Question 10

The clinic nurse understands that the advantages of planning include:

Accepted Answer

A) Assisting staff in critical thinking and improving decisions. 
B) Orienting people to react instead of act. 
C) Forcing managers to be cost-efficient and effective. 
D) Focusing on activities, not results. 
A) Assisting staff in critical thinking and improving decisions. 
B) Orienting people to react instead of act. 
C) Forcing managers to be cost-efficient and effective. 
D) Focusing on activities, not results.

Question 11

Shifts such as changes in the percentage of seniors in the population,governmental initiatives in health care,and the influence of income on health status are factors in the __________ environment.

Accepted Answer

A) Public 
B) Macro 
C) Competitive 
D) Social 
A) Public 
B) Macro 
C) Competitive 
D) Social

Question 12

Planning is a process designed to achieve goals in dynamic,competitive environments.As a new manager,what is the first step you will undertake to develop a strategic plan of action for a congestive heart failure program?

Accepted Answer

A) Search the environment to determine changes that may affect the organization. 
B) Appraise the organization's strengths and weaknesses. 
C) Identify the major opportunities for and threats to the organization. 
D) Identify and evaluate the various strategies available to the organization. 
A) Search the environment to determine changes that may affect the organization. 
B) Appraise the organization's strengths and weaknesses. 
C) Identify the major opportunities for and threats to the organization. 
D) Identify and evaluate the various strategies available to the organization.

Question 13

Pacific Hospital's team develops a process to include staff in development of the mission statement.Which of the following statements would indicate that the staff has been able to develop an effective mission statement?

Accepted Answer

A) Pacific Hospital will increase its sustainability by increasing revenue streams within the next three years. Revenue streams are important to our hospital and are a driving force in our sustainability in the face of insurer and government funding changes. 
B) Pacific Hospital has a desire to relate to its community to enable appropriate identification of programming needs by July 2012. 
C) Pacific Hospital will provide family-centered care to the community of Pacific Rim. It is committed to delivering a full spectrum of services that foster collaborative partnerships among clients, families, and the hospital, and it utilizes evidence-based practice to guide planning and interventions. 
D) To provide health promotion programs for school-aged children 
A) Pacific Hospital will increase its sustainability by increasing revenue streams within the next three years. Revenue streams are important to our hospital and are a driving force in our sustainability in the face of insurer and government funding changes. 
B) Pacific Hospital has a desire to relate to its community to enable appropriate identification of programming needs by July 2012. 
C) Pacific Hospital will provide family-centered care to the community of Pacific Rim. It is committed to delivering a full spectrum of services that foster collaborative partnerships among clients, families, and the hospital, and it utilizes evidence-based practice to guide planning and interventions. 
D) To provide health promotion programs for school-aged children

Question 14

Northwestern Hospital has decided to implement peer review.As a clinical leader in the Emergency Department,you have overall responsibility for ensuring that this is in place by next month.The most important step in this process is to:

Accepted Answer

A) Provide an educational session for staff on peer review. 
B) Revise the mission statement, objectives, and performance standards. 
C) Develop objectives and performance standards with employees. 
D) Implement objectives and performance standards. 
A) Provide an educational session for staff on peer review. 
B) Revise the mission statement, objectives, and performance standards. 
C) Develop objectives and performance standards with employees. 
D) Implement objectives and performance standards.

Question 15

After a year,the staff at Pacific Hospital is frustrated,and implementation of evidence-based practice has gone poorly.In responding to this situation,the strategic planning team at Pacific Hospital:

Accepted Answer

A) Recommends that the mission, objectives, and goals of the hospital be reassessed. 
B) Revises the goal statements in the strategic plan. 
C) Consults an external team on preparation of materials on evidence-based practice. 
D) Holds focus groups with staff to determine what kinds of issues, challenges, and obstacles have occurred in implementation. 
A) Recommends that the mission, objectives, and goals of the hospital be reassessed. 
B) Revises the goal statements in the strategic plan. 
C) Consults an external team on preparation of materials on evidence-based practice. 
D) Holds focus groups with staff to determine what kinds of issues, challenges, and obstacles have occurred in implementation.

Question 16

To meet the social and human needs of a target market,it is critical to:

Accepted Answer

A) Assess the needs and priorities of the target market. 
B) Revise the organization's mission statement to reflect external needs. 
C) Assess the internal culture and needs. 
D) Develop highly sophisticated media. 
A) Assess the needs and priorities of the target market. 
B) Revise the organization's mission statement to reflect external needs. 
C) Assess the internal culture and needs. 
D) Develop highly sophisticated media.

Question 17

A clinic nurse developed objectives for a diabetic education program.The characteristics of well-written objectives include that they should be what? (Select all that apply.)

Accepted Answer

A) Achievable 
B) Understandable and specific 
C) People-oriented 
D) Manager-oriented 
E) Means-oriented 
F)Measurable 
A) Achievable 
B) Understandable and specific 
C) People-oriented 
D) Manager-oriented 
E) Means-oriented 
F)Measurable

Question 18

Benchmarks in the strategic marketing planning process are useful in:

Accepted Answer

A) Establishing programs. 
B) Setting targets. 
C) Rewarding employees. 
D) Measuring progress. 
A) Establishing programs. 
B) Setting targets. 
C) Rewarding employees. 
D) Measuring progress.

Question 19

In assessing the internal environment,the strategic planning team at Pacific Hospital discovers that 90% of staff members have no idea what the current mission statement means.This is most likely related to:

Accepted Answer

A) The level of abstraction inherent in mission statements. 
B) Development of the statement by the administration team with no other staff involvement. 
C) Outdated goals and objectives contained in the mission statement. 
D) Failure to provide action statements within the mission statement. 
A) The level of abstraction inherent in mission statements. 
B) Development of the statement by the administration team with no other staff involvement. 
C) Outdated goals and objectives contained in the mission statement. 
D) Failure to provide action statements within the mission statement.

Question 20

Which of the following represents a well-written objective?

Accepted Answer

A) Hospital-acquired infections are reduced, and procedures to reduce infections are implemented. 
B) To increase staff satisfaction and to decrease burnout 
C) To increase the health of the community 
D) To implement evidence-based practice on nursing units, as evidenced by adoption of evidence-based processes, by June 1, 2015 
A) Hospital-acquired infections are reduced, and procedures to reduce infections are implemented. 
B) To increase staff satisfaction and to decrease burnout 
C) To increase the health of the community 
D) To implement evidence-based practice on nursing units, as evidenced by adoption of evidence-based processes, by June 1, 2015

Exam 16: Strategic Planning, Goal-Setting, and Marketing

The chief nursing officer has to write a strategic plan.The most difficult stage in the strategic planning process is:

Which of the following represents an effective goal statement?

The reasons cited by nursing administrators for not planning in a systematic manner include:

A private ambulance clinic established a few streets away from Pacific Hospital markets its services as quality-based within caring relationships.The clinic is part of the __________ environment.

From your observation of planning activities in the organization,you have noticed that planning and decision making occur at various levels of the organization.The nurse manager has overall responsibility for which of the following?

To conduct assessment of the internal environment,the strategic planning team for Pacific Hospital:

Assessment of the needs of the consumer or client (in developing a strategic marketing plan)focuses on:

The clinic nurse understands that the advantages of planning include:

Shifts such as changes in the percentage of seniors in the population,governmental initiatives in health care,and the influence of income on health status are factors in the __________ environment.

Planning is a process designed to achieve goals in dynamic,competitive environments.As a new manager,what is the first step you will undertake to develop a strategic plan of action for a congestive heart failure program?

Pacific Hospital's team develops a process to include staff in development of the mission statement.Which of the following statements would indicate that the staff has been able to develop an effective mission statement?

Northwestern Hospital has decided to implement peer review.As a clinical leader in the Emergency Department,you have overall responsibility for ensuring that this is in place by next month.The most important step in this process is to:

After a year,the staff at Pacific Hospital is frustrated,and implementation of evidence-based practice has gone poorly.In responding to this situation,the strategic planning team at Pacific Hospital:

To meet the social and human needs of a target market,it is critical to:

A clinic nurse developed objectives for a diabetic education program.The characteristics of well-written objectives include that they should be what? (Select all that apply.)

Benchmarks in the strategic marketing planning process are useful in:

In assessing the internal environment,the strategic planning team at Pacific Hospital discovers that 90% of staff members have no idea what the current mission statement means.This is most likely related to:

Which of the following represents a well-written objective?

Leading,Managing,and Following

Safe Care The Core of Leading and Managing

Developing the Role of Leader

Developing the Role of Manager

Legal and Ethical Issues

Making Decisions and Solving Problems

Healthcare Organizations

Understanding and Designing Organizational Structures

Cultural Diversity in Health Care

Power,Politics,and Influence

Caring, Communicating, and Managing with Technology

Managing Costs and Budgets

Care Delivery Strategies

Staffing and Scheduling

Selecting, Developing, and Evaluating Staff

Leading Change

Building Teams Through Communication and Partnerships

Workforce Engagement and Collective Action

Managing Quality and Risk

Translating Research into Practice

Consumer Relationships

Conflict The Cutting Edge of Change

Managing Personal/Personnel Problems

Workplace Violence and Incivility

Delegation An Art of Professional Nursing Practice

Role Transition

Self-Management Stress and Time

Managing Your Career

Thriving for the Future

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