Exam 6: Managers As Decision-Makers

To determine the ________, a manager must determine what is relevant or important to resolving the problem.

Managers regularly use their intuition in decision making.

The type of decision making in which the solution is considered "good enough" is known as ________.

The autocratic style of decision making seems to be the most widely used style in Arab organizations.

When managers circumvent the rational decision-making model and find ways to satisfice, they are following the concept of ________.

Decisions, Decisions (Scenario) Sondos needed help. Her insurance company's rapid growth was necessitating making some changes, but what changes? Should they add to the existing information system or should they buy a new system? She was given the responsibility of analyzing the company's present information system and deciding what the company should do that would give them plenty of room. She was confused and needed help in making the correct decision. -According to the decision-making process, the first step Sondos should take is to ________.

Which of the following styles of decision making seems to be most dominant among Arab managers?

Managing Your Career (Scenario) Maysa has a new job and is learning to perform the tasks assigned to her. Different situations demand different decision-making processes. -Maysa eventually finds a problem that has no cut-and-dry solution. The problem is unique and will never occur again. This problem is referred to as ________.

In a short essay, identify and discuss the five habits shared by highly reliable organizations (HROs).

The Car (Scenario) Haifa is a student, and her older brother has loaned her an old car. The car is in need of several repairs before she will feel comfortable driving it. -Haifa needs a vehicle, but she has to decide if the vehicle is worth repairing. She is facing a(n) ________; a discrepancy between an existing and a desired state of affairs.

An increased commitment to a previous decision despite evidence that it may have been wrong is referred to as ________.

Highly reliable organizations (HROs) are easily tricked by their success.

Is the Picture Clear? (Scenario) Salwa was the regional manager of a large cable television company. She faced many problems and decisions daily, such as how to price each market, who to hire, what kind of technology she should purchase, and how she should handle the increasing customer complaints. She needed some help sorting these issues out. -Sometimes Salwa instructs her local managers to follow ________ when confronted with problem situations. These establish parameters for the manager making the decision rather than specifically stating what should or should not be done.

The concept of "Shura" is close to the consultative decision making style.

When a decision maker chooses an alternative under perfect rationality, she ________ her decision, whereas under bounded rationality she chooses a ________ decision.

Most managers have characteristics of linear thinking style decision makers.

What is the third step in the decision-making process?

Is the Picture Clear? (Scenario) Salwa was the regional manager of a large cable television company. She faced many problems and decisions daily, such as how to price each market, who to hire, what kind of technology she should purchase, and how she should handle the increasing customer complaints. She needed some help sorting these issues out. -When a customer calls and requests a refund for a partial month's usage of cable, the fact that such situations are routine and most likely have a standard response would make the response a ________ decision.

What is the psychological orientation of a decision maker who makes a "maximin" choice?

When Sondos is conveying her decision to those affected and getting their commitment to it, she is performing which step in the decision-making process?