Question 1

In a short essay, describe the goal of value chain management.

Accepted Answer

The goal of value chain management is to

Question 2

A Lesson in Operations Management (Scenario)
Hana had been asked to attend training in operations management. Her background and training had previously been in accounting, but with the reorganization looming, it was either learn a new skill or be downsized. She was actually looking forward to the training. She felt her background with numbers should prove valuable in operations management, but she admitted that she knew little about the field. Until now, she had been in a support staff function and had little feel for how the organization's product went from raw materials to finished product. Hana's first class would be tonight at Central University, and she was excited about the opportunity.
-Jassem seemed to understand the theory behind value chain management, but was curious about the requirements for a successful value chain. Ramzy informed Jassem that the main requirements for successful value chain management include all of the following except ________.

Accepted Answer

A)  competition 
B)  collaboration 
C)  leadership 
D)  employees 
A)  competition 
B)  collaboration 
C)  leadership 
D)  employees

Question 3

A ________ is a strategic design for how a company plans to profit from its strategies, processes, and activities.

Accepted Answer

A)  supply chain 
B)  value chain 
C)  business model 
D)  just-in-time inventory model 
A)  supply chain 
B)  value chain 
C)  business model 
D)  just-in-time inventory model

Question 4

A Lesson in Operations Management (Scenario)
Hana had been asked to attend training in operations management. Her background and training had previously been in accounting, but with the reorganization looming, it was either learn a new skill or be downsized. She was actually looking forward to the training. She felt her background with numbers should prove valuable in operations management, but she admitted that she knew little about the field. Until now, she had been in a support staff function and had little feel for how the organization's product went from raw materials to finished product. Hana's first class would be tonight at Central University, and she was excited about the opportunity.
-On the first night of class, Hana learned that the central focus of operations management was ________.

Accepted Answer

A)  the transformation process 
B)  goods 
C)  capital 
D)  people 
A)  the transformation process 
B)  goods 
C)  capital 
D)  people

Question 5

Service organizations produce ________ in the form of services.

Accepted Answer

A)  nonphysical inputs 
B)  nonphysical outputs 
C)  physical inputs 
D)  physical outputs 
A)  nonphysical inputs 
B)  nonphysical outputs 
C)  physical inputs 
D)  physical outputs

In a short essay, describe the goal of value chain management.

A ________ is a strategic design for how a company plans to profit from its strategies, processes, and activities.

Service organizations produce ________ in the form of services.

Introduction to Management and Organisations

Management History

Organisational Culture and Environment

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision-Makers

Foundations of Planning

Strategic Management

Organisational Structure and Design

Managing Human Resources

Managing Teams

Managing Change and Innovation

Understanding Individual Behaviour

Managers and Communication

Motivating Employees

Managers As Leaders

Introduction to Controlling

Filters

Exam 18: Managing Operations

In a short essay, describe the goal of value chain management.

A ________ is a strategic design for how a company plans to profit from its strategies, processes, and activities.

Service organizations produce ________ in the form of services.

Introduction to Management and Organisations

Management History

Organisational Culture and Environment

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision-Makers

Foundations of Planning

Strategic Management

Organisational Structure and Design

Managing Human Resources

Managing Teams

Managing Change and Innovation

Understanding Individual Behaviour

Managers and Communication

Motivating Employees

Managers As Leaders

Introduction to Controlling

Filters