Exam 18: Managing Operations

Which of the following is not an example of a service organization?

Before the late 1970s, U.S. manufacturers were able to make better quality goods less expensively than foreign companies.

After World War II, as U.S. executives neglected production, managers in other countries took the opportunity to develop modern, computer-based, and technologically advanced facilities that fully integrated manufacturing operations into ________.

When there's too much trust, partners in a value chain will be reluctant to share information, capabilities, and processes.

For organizations to improve productivity, they should focus on which of the following?

________ can cause a problem because your organization's valuable assets can be compromised.

In a manufacturing process, an organization creates value by turning inputs such as people, capital and equipment into outputs such as goods or services.

________ is the process of managing the entire sequence of integrated activities and information about product flows along the entire value chain.

According to a survey of manufacturers who have embarked on value chain management initiatives, ________ was a benefit that companies reported.

Organizational barriers that are difficult for managers to handle include ________.

Ramzy wanted to convince Jassem that the value chain was very important and practical. Ramzy briefly reviewed the results of a survey of manufacturers that had embarked on value chain management. Sharing the results of the survey with Jassem, Ramzy indicated that ________ was a benefit that companies reported on this survey.

All of the following are characteristics of value chain management except ________.

________ management oversees the transformation process that converts resources such as labor and raw materials into finished goods and services.

Ramzy told Jassem, "Organizational culture is also a very important component of value chain management. Those cultural attitudes include sharing, openness, respect, and trust, and these attitudes must encompass not only employees, but ________ as well."

For the value chain to achieve its goal of exceeding customer needs, ________ must be developed.

Despite its importance, value chain analysis is not frequently used in the Arab region.

The ways in which organizational work is done are described as ________.

In a short essay, discuss technology's role in manufacturing.

For individual organizations, increased productivity gives them a more competitive cost structure and the ability to offer more competitive prices.

________ is the performance characteristics, features and attributes, and any other aspects of goods and services for which customers are willing to give up resources.