Question 1

New generations of internet-compatible equipment contain embedded web servers that can communicate proactively.

Accepted Answer

A) True 
 B)False

Question 2

One of the reasons why operations management is so important to organizations and managers is that it plays a strategic role in an organization's competitive success.

Accepted Answer

A) True 
 B)False

Question 3

By the late 1970s, U.S. executives responded to their manufacturing crisis by ________.

Accepted Answer

A)  focusing on improving finance and marketing 
B)  investing heavily in improving manufacturing technology 
C)  incorporating former production requirements into the organization's overall strategic plan 
D)  minimizing corporate authority and visibility of manufacturing executives 
A)  focusing on improving finance and marketing 
B)  investing heavily in improving manufacturing technology 
C)  incorporating former production requirements into the organization's overall strategic plan 
D)  minimizing corporate authority and visibility of manufacturing executives

Question 4

The organization's hiring process must be designed to identify those employees who have the ability to learn and adapt.

Accepted Answer

A) True 
 B)False

Question 5

Proprietary company information that is critical to a company's efficient and effective functioning and competitiveness is called ________.

Accepted Answer

A)  real property 
B)  management property 
C)  tangible property 
D)  intellectual property 
A)  real property 
B)  management property 
C)  tangible property 
D)  intellectual property

Question 6

In its entirety, the ________ can encompass the supplier's suppliers to the customer's customers.

Accepted Answer

A)  value chain 
B)  financial chain 
C)  supply chain 
D)  ethical chain 
A)  value chain 
B)  financial chain 
C)  supply chain 
D)  ethical chain

Question 7

Value chain management radically changes ________.

Accepted Answer

A)  corporate goals and objectives 
B)  mission statements 
C)  organizational processes 
D)  ethical issues 
A)  corporate goals and objectives 
B)  mission statements 
C)  organizational processes 
D)  ethical issues

Question 8

________ is the key description of job design in a value chain organization.

Accepted Answer

A)  Innovation 
B)  Strategy 
C)  Flexibility 
D)  Structure 
A)  Innovation 
B)  Strategy 
C)  Flexibility 
D)  Structure

Question 9

Which of the following is a question that should be asked for each and every organizational process?

Accepted Answer

A)  "How can we improve customer service?" 
B)  "How can the cash flow be improved?" 
C)  "How can we better configure our product to satisfy manufacturers?" 
D)  "Where can external knowledge be leveraged to improve the flow of material and information?" 
A)  "How can we improve customer service?" 
B)  "How can the cash flow be improved?" 
C)  "How can we better configure our product to satisfy manufacturers?" 
D)  "Where can external knowledge be leveraged to improve the flow of material and information?"

Question 10

________ is the process of managing the facilities, functions, and activities involved in producing and delivering a product or service from suppliers to customers.

Accepted Answer

A)  Value chain management 
B)  Supply chain management 
C)  Financial chain management 
D)  Ethical chain management 
A)  Value chain management 
B)  Supply chain management 
C)  Financial chain management 
D)  Ethical chain management

Question 11

Which of the following is a main requirement for successful value chain management?

Accepted Answer

A)  R&D 
B)  competition 
C)  coordination 
D)  organizational structure 
A)  R&D 
B)  competition 
C)  coordination 
D)  organizational structure

Question 12

A Lesson in Operations Management (Scenario)
Hana had been asked to attend training in operations management. Her background and training had previously been in accounting, but with the reorganization looming, it was either learn a new skill or be downsized. She was actually looking forward to the training. She felt her background with numbers should prove valuable in operations management, but she admitted that she knew little about the field. Until now, she had been in a support staff function and had little feel for how the organization's product went from raw materials to finished product. Hana's first class would be tonight at Central University, and she was excited about the opportunity.
-Noticing that Jassem seemed a bit confused, Ramzy informed him that ________ is the process of managing the entire sequence of integrated activities and information about product flows along the entire value chain.

Accepted Answer

A)  value chain management 
B)  supply chain management 
C)  financial chain management 
D)  ethical chain management 
A)  value chain management 
B)  supply chain management 
C)  financial chain management 
D)  ethical chain management

Question 13

Deming believed which of the following?

Accepted Answer

A)  Employees should learn movement efficiency, not statistical methods. 
B)  Training is generally wasted time. 
C)  High productivity comes from good people management. 
D)  Managers are the primary source of increased productivity. 
A)  Employees should learn movement efficiency, not statistical methods. 
B)  Training is generally wasted time. 
C)  High productivity comes from good people management. 
D)  Managers are the primary source of increased productivity.

Question 14

A Lesson in Operations Management (Scenario)
Hana had been asked to attend training in operations management. Her background and training had previously been in accounting, but with the reorganization looming, it was either learn a new skill or be downsized. She was actually looking forward to the training. She felt her background with numbers should prove valuable in operations management, but she admitted that she knew little about the field. Until now, she had been in a support staff function and had little feel for how the organization's product went from raw materials to finished product. Hana's first class would be tonight at Central University, and she was excited about the opportunity.
-Hana had to know what factors were considered inputs versus those considered outputs. Outputs included which of the following?

Accepted Answer

A)  technology 
B)  goods 
C)  information 
D)  materials 
A)  technology 
B)  goods 
C)  information 
D)  materials

Question 15

It is important that managers outline expectations for what is involved in the organization's pursuit of value chain management.

Accepted Answer

A) True 
 B)False

Question 16

There are very few Arab companies that implement Six Sigma as it is irrelevant to the Arab context.

Accepted Answer

A) True 
 B)False

Question 17

Managing an organization from a value chain perspective is easy.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is an example of an input as described by an organization's operations system?

Accepted Answer

A)  innovative products 
B)  sales 
C)  capital 
D)  accounting reports 
A)  innovative products 
B)  sales 
C)  capital 
D)  accounting reports

Question 19

Ramzy told Jassem that flexibility in job design means that jobs should be redesigned around work processes that ________.

Accepted Answer

A)  help organizations learn more about their customers 
B)  solidify the commitment of members to the goals of their respective work unit 
C)  reveal customers' flexibility 
D)  link functions charged with creating value to customers 
A)  help organizations learn more about their customers 
B)  solidify the commitment of members to the goals of their respective work unit 
C)  reveal customers' flexibility 
D)  link functions charged with creating value to customers

Question 20

In a short essay, define operations management and briefly discuss the importance of this management process.

Accepted Answer

The term operations management refers to

New generations of internet-compatible equipment contain embedded web servers that can communicate proactively.

One of the reasons why operations management is so important to organizations and managers is that it plays a strategic role in an organization's competitive success.

By the late 1970s, U.S. executives responded to their manufacturing crisis by ________.

The organization's hiring process must be designed to identify those employees who have the ability to learn and adapt.

Proprietary company information that is critical to a company's efficient and effective functioning and competitiveness is called ________.

In its entirety, the ________ can encompass the supplier's suppliers to the customer's customers.

Value chain management radically changes ________.

________ is the key description of job design in a value chain organization.

Which of the following is a question that should be asked for each and every organizational process?

________ is the process of managing the facilities, functions, and activities involved in producing and delivering a product or service from suppliers to customers.

Which of the following is a main requirement for successful value chain management?

Deming believed which of the following?

It is important that managers outline expectations for what is involved in the organization's pursuit of value chain management.

There are very few Arab companies that implement Six Sigma as it is irrelevant to the Arab context.

Managing an organization from a value chain perspective is easy.

Which of the following is an example of an input as described by an organization's operations system?

Ramzy told Jassem that flexibility in job design means that jobs should be redesigned around work processes that ________.

In a short essay, define operations management and briefly discuss the importance of this management process.

Introduction to Management and Organisations

Management History

Organisational Culture and Environment

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision-Makers

Foundations of Planning

Strategic Management

Organisational Structure and Design

Managing Human Resources

Managing Teams

Managing Change and Innovation

Understanding Individual Behaviour

Managers and Communication

Motivating Employees

Managers As Leaders

Introduction to Controlling

Filters

Exam 18: Managing Operations

New generations of internet-compatible equipment contain embedded web servers that can communicate proactively.

One of the reasons why operations management is so important to organizations and managers is that it plays a strategic role in an organization's competitive success.

By the late 1970s, U.S. executives responded to their manufacturing crisis by ________.

The organization's hiring process must be designed to identify those employees who have the ability to learn and adapt.

Proprietary company information that is critical to a company's efficient and effective functioning and competitiveness is called ________.

In its entirety, the ________ can encompass the supplier's suppliers to the customer's customers.

Value chain management radically changes ________.

________ is the key description of job design in a value chain organization.

Which of the following is a question that should be asked for each and every organizational process?

________ is the process of managing the facilities, functions, and activities involved in producing and delivering a product or service from suppliers to customers.

Which of the following is a main requirement for successful value chain management?

Deming believed which of the following?

It is important that managers outline expectations for what is involved in the organization's pursuit of value chain management.

There are very few Arab companies that implement Six Sigma as it is irrelevant to the Arab context.

Managing an organization from a value chain perspective is easy.

Which of the following is an example of an input as described by an organization's operations system?

Ramzy told Jassem that flexibility in job design means that jobs should be redesigned around work processes that ________.

In a short essay, define operations management and briefly discuss the importance of this management process.

Introduction to Management and Organisations

Management History

Organisational Culture and Environment

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision-Makers

Foundations of Planning

Strategic Management

Organisational Structure and Design

Managing Human Resources

Managing Teams

Managing Change and Innovation

Understanding Individual Behaviour

Managers and Communication

Motivating Employees

Managers As Leaders

Introduction to Controlling

Filters