Exam 11: Group Decision Making, Problem Solving and Conflict

In which step of The Standard Agenda process would group members ask "How serious or widespread is the problem?" and "What are the causes of the problem?"

In the A-E-I-O-U model of conflict resolution, the A stands for: Assume the other person means well.

According to Irving Janis, groupthink is the deterioration of group effectiveness caused by

Effectively motivating group members from different cultures can be difficult. Members from high power distance cultures are motivated by

_______________ occurs when group members reluctantly give in to group pressures or to an external authority.

Which conflict style would be appropriate if the issue is very important to others but is not very important to you? In other words, you believe it is more important to preserve harmony than resolve the issue.

Which of the following problem-solving procedures is based on John Dewey's Reflective Thinking Process?

The groupthink symptom of self-censorship would be evident if one member said to another: "Why are you holding us up on this issue?"

All of the following methods are appropriate for minimizing the potential for groupthink except

Which step in the six-step model of conflict resolution involves talking to the other person about the conflict and the need to resolve it?

Consensus occurs when members give in to group pressure or an external authority in order to make an important decision.

The groupthink symptom of morality would be evident if one member said to another: "Look, sometimes the end justifies the means. Only results count."

The chairperson of a meeting should

Groups that pursue complete consensus accept the fact that disagreement and conflict are usually unavoidable.

The accommodation conflict style may be appropriate when you have strong feelings about an important issue or when immediate action is needed in an urgent situation.

Consensus is reached when at least twice as many group members vote for a proposal as against it.

Effectively motivating group members from different cultures can be difficult. Members from low-context cultures are motivated by

In addition to a summary of the group's discussion and decisions, the minutes of a meeting should also include the exact time the meeting was called to order and adjourned.

A company's recycling task force is composed of fifteen members. If the task force makes decisions based on a consensus, how many members must be in favor of the group decision?

_______________ is the outline of items to be discussed and the tasks to be accomplished at a meeting.