Exam 11: Group Decision Making, Problem Solving and Conflict

The chairperson of a meeting should interrupt a discussion if group members ramble or discuss irrelevant topics.

In the A-E-I-O-U model of conflict resolution, the E stands for: Evaluate persuasive strategies for winning the argument.

In the Six-Step Model of Conflict Resolution, the Confrontation step involves asking yourself who is involved; what happened; and where, when, and why the conflict occurred.

A question of policy asks whether something will or will not happen.

Which decision making style is demonstrated by a group member who says, "When making a decision, I usually trust feelings or gut instincts."?

The Myers-Briggs Type Indicator identifies two traits-thinking and feeling-that affect how we make decisions.

The correct order of steps in the Six-Step Model of Conflict Resolution is: Preparation, Initiation, Confrontation, Consideration, Resolution, and Reevaluation.

The first and most important task for all decision-making and problem-solving groups is to make sure everyone understands and supports the group's goal.

When trying to achieve group consensus, use all of the following guidelines except

Hidden agendas have been implicated as a significant factor in major policy decisions including the Bay of Pigs invasion of Cuba, the escalation of both the Korean and Vietnam Wars, and the Challenger space shuttle disaster.

Brainstorming should not be used if group members are very self-conscious and highly sensitive to implied criticism.

All of the following guidelines work to ensure an effective brainstorming session except

A group member who solicits advice and opinions from others before making a decision ("If you think it's okay, that's fine with me.") probably uses an avoidance decision making style.

In a brainstorming session, quantity is more important than the quality of ideas.

According to your textbook, the following three prerequisites should be in place whenever a group seeks to make an important decision or solve a significant problem:

The fact finding and analysis step in the Standard Agenda seeks to identify the causes of a problem and determine whether the problem is very serious or widespread.

If you are unable or unwilling to stand up for your own needs or the needs of others, you may be most comfortable relying on the avoidance conflict style.

Which of the following steps is not part of The Standard Agenda format?

The meeting planning questions in your textbook include all of the following except:

Voting is always the best and fairest way to make group decisions.