Exam 11: Group Decision Making, Problem Solving and Conflict

Karla tries to change the subject when her friends begin to argue. She also refuses to share her beliefs about controversial issues. What conflict style does Karla use?

Groupthink has been implicated in all of the following policy-making fiascos except

Your group needs to come up with a discussion topic for a class assignment. Group members work together suggesting as many topics as they can. Members invite all ideas and do not criticize the suggestions of other members. Which decision-making method is the group using?

During the solution suggestions step of the Standard Agenda, a group may suggest or engage in brainstorming to identify as many solutions as possible without criticizing them.

A meeting is a scheduled gathering of group members for a structured discussion guided by a designated chairperson.

In what order should the four steps in the DOT problem-solving process occur?

When using the Decreased Options Technique (DOT), group members are given a limited number of colored stickers to "dot" the most important ideas or options during the Sort Ideas step.

In terms of ethical group decision making, considering the interests of those affected by group decisions represents the common good responsibility.

The most important step in planning a meeting is defining its purpose and setting clear goals.

Voting works best when a group is too large to use any other decision-making method.

As a group decision-making tool, voting works best when

Thomas and Kilmann's five conflict styles represent the extent to which you focus on achieving your own needs and/or the needs of others.

Careful planning can prevent at least an hour of wasted time in a three-hour meeting.

Which step in the A-E-I-O-U Model of Conflict Resolution is represented in the following statement: "I want to share the responsibility and the work with you?"

In a group setting, problem solving results in a position, opinion, judgment, conclusion, or action.

The compromise conflict style is considered the best win-win approach to problem solving.

Problem solving occurs when a group

What is the correct order of steps in the six-step model of conflict resolution?

In terms of ethical group decision making, revealing the sources of information and evidence so everyone can evaluate them represents the social code responsibility.

Which conflict style has a high concern for others and a low concern for self?