Exam 5: Adapting to Differences

Juanita failed to meet several deadlines on her project because of the tight scheduling. Instead of taking responsibility and staying clear of conflict, she blamed others for her underperformance. What should Juanita do when she is in these types of situations?

Jane had difficulty understanding what the teacher was explaining. She was confused and did not know how she was going work on the end of chapter assignments. What strategy should Jane apply?

A "mental software" that helps you understand the world and provides the framework that shapes the messages you send and receive every day is called

The senior production manager at Linc Corporation has been given the authority by the board of directors to make all the crucial organizational decisions and take any necessary action to ensure deadlines are met. What does this indicate about Linc Corporation, and why?

In which type of culture do people gather subtle information from facial expressions, vocal cues, and even silence to interpret messages?

_________ is a way of tailoring communication to another person's processes.

Which types of people are high on responsiveness and low on assertiveness?

What is described as the cultural construction of what it means to be a man or woman?

Shaun, a team leader, has been assigned a new project. He calls for a meeting and provides each of his team members well-defined deadlines and task-oriented assignments. What strategy did Shaun adopt?

Which group of people are accepting of authority that earns their respect?

What are words like "drill down," "friend me," "avatar," and "second life" examples of?

Which types of people are technical specialists?

Pat and Gerard met each other for the first time in a business meeting. As a conversation starter, they shared factual and statistical information about their individual projects. Which conversational ritual was being used by them?

Which conversational ritual focuses on sharing information about relationships?

The head of a creative writing team at an advertisement agency was not communicating openly with his team, and this was hampering the team's effectiveness and productivity. What strategy should the supervisor use to manage this situation better?

Cassie is an engineering undergrad. She does not like talking much, and has become a quiet and withdrawn person while in her program. Which social style can you identify in Cassie?

In spite of belonging to Gen Y, Sam has a very formal style of communication. He blindly trusts and accepts the authority of his supervisors. Sam also prefers communicating with his colleagues face to face or over the phone, and very rarely uses online media. Due to these personality quirks, Sam's colleagues often mock him by saying that he comes from another generation. Which generation are Sam's friends referring to?

Jean-Paul tried talking with one of his female colleagues several times, but each time, the conversation turned out unsuccessful. Jean-Paul finally realized he could not connect with her at an emotional level. He had started each conversation by talking about the details of their individual projects, but then the talks would abruptly end. What was Jean-Paul doing wrong, and what should he do instead?

During a team discussion, Ming wanted to use a ritual apology when it was her turn to speak. Which statement would best suit her needs, and how would using such an approach benefit her?

During the weekly team meeting, John, an American man, Tatsu, a Japanese woman, and Varun, an Indian man, were having numerous conflicts and disagreements. Their diverse cultural backgrounds were interfering with effective communication. What approach can best help sort out the situation?