Exam 14: Writing for Business

Which type of communication medium should be used while firing an employee?

Isaiah is a content developer at Jikia Communications. He has to develop an instructional manual for a brand-new range of phones that are to be released the following year. Isaiah includes a step-by-step description of how to operate the phone in the manual. What is this method of organizing a document called?

What is the purpose of using the BCC function when sending an email?

Ambiguous messages or unclear sentences can prevent you from effectively communicating your message to the reader. What method would help a writer prevent such an occurrence?

Melanie, the HR manager at Millison Mining Corporation, has to write a report on employee turnover. She starts by describing the problem and its magnitude, then discusses some possible ways to retain employees and minimize turnover. What is this method of organizing a document called?

Which term best describes the outlook of a writer toward the audience as well as the core content of the message?

Watson and his team reached the halfway stage of their current project and decided to create a document emphasizing the objectives they had completed and the deadlines they had met thus far. They then sent it to all of the departments of their organization. What document did Watson and his team develop?

When he was halfway finished, the contractor of an apartment building wanted to send a document to his client highlighting the status of the project. He mentioned in the document that he estimated the project going over budget and asked for additional resources. He also discussed some possible reasons and solutions for this problem. What document was the manager writing?

Tanya works as a customer care executive at the Squimm Group, a watchmaking company. She received a letter of complaint from a customer saying one of their watches was faulty, and he wanted a replacement. Tanya followed up by sending the customer a letter saying, "We would be happy to replace the watch if you mail or fax me the relevant receipt." What action did Tanya take?

While developing a business report, Katherine began by writing, "First and foremost, I would like to discuss the basic and fundamental goals for the next financial year." What guideline did Katherine fail to observe in the first sentence of the business report?

Rubina, the sales manager at Beeb's Group, was developing a sales proposal. She began the report by discussing the overall sales objectives the company aimed to accomplish by the end of the financial year. Gradually, Rubina moved on to analyze the features of the company's new product and listed the strategies to increase its sales. Which method did Rubina use to organize the sales report?

The owner of a landscaping business noticed a local restaurant was surrounded by dry, dead grass and overgrown shrubbery. In a document offering his landscaping services, the business owner tried to persuade the restaurant manager how much nicer a well-kept, lush, green exterior looked, and convince the manager that landscaping could increase the restaurant's bottom line. What document did the business owner write?

Which term encapsulates the official letters that are sent to consumers, colleagues, higher-ups, and juniors?

What is an effective way to build goodwill?

Sergio, the manager of a creative writing team at Purple Talk, sent a highly critical performance review to Cristiano, one of his team members, via an SMS. What should Sergio have done differently in this scenario?

Which types of documents help convince potential clients to purchase a company's service or product?

Which type of document is used to air grievances and convey displeasure with a company's product or service?

Jean-Pierre, a customer care executive at Jagger Solutions, has to send a letter to a customer acknowledging her feedback. He also has to convince her to continue using his firm's services and products. Which type of letter does Jean-Pierre have to send the customer?

George, the leader of the HR team at Kingsley Builders, has to remind the members of his team about a meeting scheduled for the following week. What method of communication should George use?

What is a brief, typically informal written message to other employees within a company?