Question 1

Which of the following is NOT true regarding employee training?

Accepted Answer

A) Employee training may help improve job performance. 
B) Employee training should be judged by its contribution to performance. 
C) Employee training is not very costly for organizations. 
D) Employee training should not be viewed as a cure-all for what ails the company. 
E) Employee training may be required due to a technological breakthrough. 
A) Employee training may help improve job performance. 
B) Employee training should be judged by its contribution to performance. 
C) Employee training is not very costly for organizations. 
D) Employee training should not be viewed as a cure-all for what ails the company. 
E) Employee training may be required due to a technological breakthrough.

Question 2

Socialization can be conceptualized as a process made of two phases: encounter and metamorphosis.

Accepted Answer

A) True 
 B)False

Question 3

MATCHING KEY TERMS AND DEFINITIONS
-Also known as socialization which takes place as individuals attempt to learn the values and norms of work roles.

Accepted Answer

A) Orientation 
B) Employee training 
C) Change agent 
D) Simulation 
E) Organizational culture
F)Encounter stage
G)Intergroup development
H)Pre-post-training performance with control group method
I)Survey feedback
J)Pre-post-training performance method
K)Vestibule training
L)Job rotation
M)Employee hand book
N)Kirkpatrick's model
O)Onboarding 
A) Orientation 
B) Employee training 
C) Change agent 
D) Simulation 
E) Organizational culture
F)Encounter stage
G)Intergroup development
H)Pre-post-training performance with control group method
I)Survey feedback
J)Pre-post-training performance method
K)Vestibule training
L)Job rotation
M)Employee hand book
N)Kirkpatrick's model
O)Onboarding

Question 4

Rahim, director of training for a large hospital, has developed a new "Tender, loving care" nurse training program.He plans to measure patient satisfaction in ten wards, and then put nurses from half of the wards through the new program.Four months later he will measure patient satisfaction again.What training evaluation method is Rahim using?

Accepted Answer

A) Supervisor and incumbent opinion 
B) Test-retest method 
C) Pre-post performance method 
D) Pre-post training performance with control group method 
E) Post training performance method 
A) Supervisor and incumbent opinion 
B) Test-retest method 
C) Pre-post performance method 
D) Pre-post training performance with control group method 
E) Post training performance method

Question 5

Jacob manages editors for specialty books, such as gifts, children, poetry, in a religious publishing house.The turnover rate for the industry is 20% during the first year.Jacob's director has just informed him that his turnover rate for new employees is 60%.The rest of the house is just under 20% for similar employees.What comments should Jacob make at this time?

Accepted Answer

A) It appears that during the encounter process my employees become totally disillusioned with the realities of the job, and resign. 
B) We should begin to recruit from different universities. 
C) Thank you for this excellent performance evaluation.I will try to continue my good work. 
D) Most of my employees take longer to internalize organizational goals and norms than other workers. 
E) My employees are well aware of the performance criteria I use for productivity evaluation. 
A) It appears that during the encounter process my employees become totally disillusioned with the realities of the job, and resign. 
B) We should begin to recruit from different universities. 
C) Thank you for this excellent performance evaluation.I will try to continue my good work. 
D) Most of my employees take longer to internalize organizational goals and norms than other workers. 
E) My employees are well aware of the performance criteria I use for productivity evaluation.

Question 6

Which of the following best describes organization development?

Accepted Answer

A) The assessment of employees' perceptions and attitudes regarding the organization 
B) The enforcement of values and continued learning to gain a competitive advantage 
C) An attempt to achieve cohesion among different work groups 
D) An organizational activity that assists with implementing planned change 
E) The preparation of an employee for an international assignment 
A) The assessment of employees' perceptions and attitudes regarding the organization 
B) The enforcement of values and continued learning to gain a competitive advantage 
C) An attempt to achieve cohesion among different work groups 
D) An organizational activity that assists with implementing planned change 
E) The preparation of an employee for an international assignment

Question 7

It is easy to evaluate a training program that teaches managers better communication skills.

Accepted Answer

A) True 
 B)False

Question 8

The onboarding process refers to all of the following EXCEPT

Accepted Answer

A) Helping employees adapt to their new organizations. 
B) New employee orientation. 
C) Retraining workers with obsolete skills. 
D) Reducing turnover by helping new hires adjust to organizational culture. 
E) Setting up direct deposit for pay and competing insurance forms. 
A) Helping employees adapt to their new organizations. 
B) New employee orientation. 
C) Retraining workers with obsolete skills. 
D) Reducing turnover by helping new hires adjust to organizational culture. 
E) Setting up direct deposit for pay and competing insurance forms.

Question 9

A well-designed employee handbook will only include the company policies and an explanation of employee benefits.

Accepted Answer

A) True 
 B)False

Question 10

MATCHING KEY TERMS AND DEFINITIONS
-Provides different perspectives from which the outcomes of training may be evaluated.

Accepted Answer

A) Orientation 
B) Employee training 
C) Change agent 
D) Simulation 
E) Organizational culture
F)Encounter stage
G)Intergroup development
H)Pre-post-training performance with control group method
I)Survey feedback
J)Pre-post-training performance method
K)Vestibule training
L)Job rotation
M)Employee hand book
N)Kirkpatrick's model
O)Onboarding 
A) Orientation 
B) Employee training 
C) Change agent 
D) Simulation 
E) Organizational culture
F)Encounter stage
G)Intergroup development
H)Pre-post-training performance with control group method
I)Survey feedback
J)Pre-post-training performance method
K)Vestibule training
L)Job rotation
M)Employee hand book
N)Kirkpatrick's model
O)Onboarding

Question 11

Employee training focuses on an employee's future personal growth.

Accepted Answer

A) True 
 B)False

Question 12

Milan, a successful CEO of a learning organization, is speaking at a fundraising luncheon for his favorite charity.When asked about his most important leader function, he could answer all of the following EXCEPT

Accepted Answer

A) Facilitating shared vision for the organization. 
B) Keeping organizational members working toward the shared vision. 
C) Supporting a collaborative environment. 
D) Demonstrating his personal mastery of most of the work tasks in the organization. 
E) Encouraging managers to encourage their employees. 
A) Facilitating shared vision for the organization. 
B) Keeping organizational members working toward the shared vision. 
C) Supporting a collaborative environment. 
D) Demonstrating his personal mastery of most of the work tasks in the organization. 
E) Encouraging managers to encourage their employees.

Question 13

Comparing employee development to employee training,

Accepted Answer

A) Training focuses on existing work groups.Development focuses on work group formation. 
B) Development is used for indoctrination.Training is required for metamorphosis. 
C) Training focuses on current job skills.Development focuses on personal growth. 
D) Training is Intranet-based.Development uses Internet technology. 
E) Training is more complex than development. 
A) Training focuses on existing work groups.Development focuses on work group formation. 
B) Development is used for indoctrination.Training is required for metamorphosis. 
C) Training focuses on current job skills.Development focuses on personal growth. 
D) Training is Intranet-based.Development uses Internet technology. 
E) Training is more complex than development.

Question 14

Socialization can be conceptualized as a process made up of:

Accepted Answer

A)  Two stages:  encounter and metamorphosis. 
B) 	Two stages:  prearrival and metamorphosis. 
C) 	Two stages:  prearrival and encounter. 
D) 	Three stages:  prearrival, encounter, and metamorphosis. 
E) 	Three stages:  prearrival, encounter, and postarrival. 
A)  Two stages:  encounter and metamorphosis. 
B) 	Two stages:  prearrival and metamorphosis. 
C) 	Two stages:  prearrival and encounter. 
D) 	Three stages:  prearrival, encounter, and metamorphosis. 
E) 	Three stages:  prearrival, encounter, and postarrival.

Question 15

Sayjolol, director of training for a large manufacturing organization, has developed a workplace diversity appreciation program.All employees are interviewed a month after attending the program.They are asked about any workplace behaviors that did not exhibit diversity appreciation and their actions in those situations.What training evaluation method is Sayjolol using?

Accepted Answer

A) Supervisor and incumbent opinion 
B) Test-retest method 
C) Pre-post performance method 
D) Pre-post training performance with control group method 
E) Post training performance method 
A) Supervisor and incumbent opinion 
B) Test-retest method 
C) Pre-post performance method 
D) Pre-post training performance with control group method 
E) Post training performance method

Question 16

Carlos, director of training for a large organization, is looking at the diversity audit, which shows completion rates training programs required for any staff member wishing to be promoted to a supervisory position.The information shows that of the employees that took the training, only 30 percent were minorities.What should Carlos do?

Accepted Answer

A)  Drop the training requirement because it creates an adverse impact and is discriminatory. 
B)  Nothing. There is no problem with adverse impact for the program. 
C)  Carlos should change the training so that more minorities complete it successfully. 
D) . Change the cut score. 
E)  Nothing. Carlos doesn’t have enough information. 
A)  Drop the training requirement because it creates an adverse impact and is discriminatory. 
B)  Nothing. There is no problem with adverse impact for the program. 
C)  Carlos should change the training so that more minorities complete it successfully. 
D) . Change the cut score. 
E)  Nothing. Carlos doesn’t have enough information.

Question 17

One type of training that facilitates learning by using the same equipment that one actually will use on the job but in a simulated work environment is vestibule training.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is true regarding cross-cultural training?

Accepted Answer

A) Cross-cultural training is necessary only for expatriate managers, not their families. 
B) Cross-cultural training is necessary only before foreign assignments. 
C) Cross-cultural training is necessary only during foreign assignments. 
D) Cross-cultural training is necessary before, during, and after foreign assignments. 
E) Cross-cultural training is necessary only after foreign assignments. 
A) Cross-cultural training is necessary only for expatriate managers, not their families. 
B) Cross-cultural training is necessary only before foreign assignments. 
C) Cross-cultural training is necessary only during foreign assignments. 
D) Cross-cultural training is necessary before, during, and after foreign assignments. 
E) Cross-cultural training is necessary only after foreign assignments.

Question 19

John is putting together an employee handbook.One thing John should NOT include in the handbook is

Accepted Answer

A) A paragraph that tell employees that as long as performance is satisfactory, they will be retained. 
B) A chapter on the history of the company. 
C) The work rules of the company. 
D) The appeals process for a disciplinary infraction. 
E) How to accrue vacation time. 
A) A paragraph that tell employees that as long as performance is satisfactory, they will be retained. 
B) A chapter on the history of the company. 
C) The work rules of the company. 
D) The appeals process for a disciplinary infraction. 
E) How to accrue vacation time.

Question 20

Mary, a teller/customer service representative trainer (Teller/CSRs)for a large bank, has decided on a new training program for the Teller/CSRs.Trainees will work through training instructions and simulated transactions on a workstation similar to the ones they use.The software gives feedback and if transactions are not completed correctly, the instructions are reviewed until the trainee is successful.Mary proudly presents the new format to you, the HR executive.Which of the following questions would you ask Mary first?

Accepted Answer

A) Why are we replacing the current training program? 
B) What are the goals of this program? 
C) How much will this cost? 
D) Who is the software provider? 
E) Were job redesign characteristics infused into this simulation? 
A) Why are we replacing the current training program? 
B) What are the goals of this program? 
C) How much will this cost? 
D) Who is the software provider? 
E) Were job redesign characteristics infused into this simulation?

Which of the following is NOT true regarding employee training?

Socialization can be conceptualized as a process made of two phases: encounter and metamorphosis.

MATCHING KEY TERMS AND DEFINITIONS -Also known as socialization which takes place as individuals attempt to learn the values and norms of work roles.

Which of the following best describes organization development?

It is easy to evaluate a training program that teaches managers better communication skills.

The onboarding process refers to all of the following EXCEPT

A well-designed employee handbook will only include the company policies and an explanation of employee benefits.

MATCHING KEY TERMS AND DEFINITIONS -Provides different perspectives from which the outcomes of training may be evaluated.

Employee training focuses on an employee's future personal growth.

Milan, a successful CEO of a learning organization, is speaking at a fundraising luncheon for his favorite charity.When asked about his most important leader function, he could answer all of the following EXCEPT

Comparing employee development to employee training,

Socialization can be conceptualized as a process made up of:

One type of training that facilitates learning by using the same equipment that one actually will use on the job but in a simulated work environment is vestibule training.

Which of the following is true regarding cross-cultural training?

John is putting together an employee handbook.One thing John should NOT include in the handbook is

Functions and Strategy

Human Resource Planning and Job Analysis

Equal Employment Opportunity

Employee Rights and Discipline

Recruiting

Foundations of Selection

Managing Careers

Performance Management

Establishing Rewards and Pay Plans

Employee Benefits

Managing Health and Safety Risks

Understanding Labor Relations and Collective Bargaining

Filters

Exam 7: Onboarding, Training, and Developing Employees

Which of the following is NOT true regarding employee training?

Socialization can be conceptualized as a process made of two phases: encounter and metamorphosis.

MATCHING KEY TERMS AND DEFINITIONS -Also known as socialization which takes place as individuals attempt to learn the values and norms of work roles.

Which of the following best describes organization development?

It is easy to evaluate a training program that teaches managers better communication skills.

The onboarding process refers to all of the following EXCEPT

A well-designed employee handbook will only include the company policies and an explanation of employee benefits.

MATCHING KEY TERMS AND DEFINITIONS -Provides different perspectives from which the outcomes of training may be evaluated.

Employee training focuses on an employee's future personal growth.

Milan, a successful CEO of a learning organization, is speaking at a fundraising luncheon for his favorite charity.When asked about his most important leader function, he could answer all of the following EXCEPT

Comparing employee development to employee training,

Socialization can be conceptualized as a process made up of:

One type of training that facilitates learning by using the same equipment that one actually will use on the job but in a simulated work environment is vestibule training.

Which of the following is true regarding cross-cultural training?

John is putting together an employee handbook.One thing John should NOT include in the handbook is

Functions and Strategy

Human Resource Planning and Job Analysis

Equal Employment Opportunity

Employee Rights and Discipline

Recruiting

Foundations of Selection

Managing Careers

Performance Management

Establishing Rewards and Pay Plans

Employee Benefits

Managing Health and Safety Risks

Understanding Labor Relations and Collective Bargaining

Filters