Question 1

In groups, the practitioner should

Accepted Answer

A)  not only look at the person speaking but also scan the other group members. 
B)  only look at the person who is speaking and give him or her undivided attention. 
C)  direct all questions to the person who is talking 
D)  encourage members to refrain from speaking to other members of the group. 
A)  not only look at the person speaking but also scan the other group members. 
B)  only look at the person who is speaking and give him or her undivided attention. 
C)  direct all questions to the person who is talking 
D)  encourage members to refrain from speaking to other members of the group. A

Question 2

A practitioner notices that one client tends to communicate in a story form, while another client tends to jump from one topic to another. This practitioner is noticing the clients' ___________.

Accepted Answer

A)  talk therapy 
B)  style of communicating 
C)  jargon and colloquialisms 
D)  meaning 
A)  talk therapy 
B)  style of communicating 
C)  jargon and colloquialisms 
D)  meaning B

Question 3

Why might physical contact be an inappropriate way of expressing warmth?

Accepted Answer

A)  Physical contact is considered moral corruption by some. 
B)  It may be seen as an intimate exchange rather than a way of expressing professional caring. 
C)  The practitioner may inadvertently hurt the client. 
D)  It may make the client feel guilty about his/her physical appearance. 
A)  Physical contact is considered moral corruption by some. 
B)  It may be seen as an intimate exchange rather than a way of expressing professional caring. 
C)  The practitioner may inadvertently hurt the client. 
D)  It may make the client feel guilty about his/her physical appearance. B

Question 4

List five non-verbal behaviors that you should pay attention to as a good observer. List one question for each non-verbal behavior that you could ask yourself while observing your client.

Accepted Answer

Five non-verbal behaviors to pay attenti

Question 5

Why might listening as a practitioner be difficult?

Accepted Answer

A)  It requires that the practitioner pay complete attention to the client's words and actions. 
B)  It requires that the practitioner focuses on what s/he is thinking while focusing on the client's words and actions. 
C)  It requires that the practitioner ask many questions. 
D)  It requires that the practitioner refrain from using minimal encouragement. 
A)  It requires that the practitioner pay complete attention to the client's words and actions. 
B)  It requires that the practitioner focuses on what s/he is thinking while focusing on the client's words and actions. 
C)  It requires that the practitioner ask many questions. 
D)  It requires that the practitioner refrain from using minimal encouragement.

Question 6

Attending involves

Accepted Answer

A)  going to class. 
B)  focusing only on the words of the client. 
C)  being completely focused on the client. 
D)  dividing your time between listening to your client and focusing on your own thoughts. 
A)  going to class. 
B)  focusing only on the words of the client. 
C)  being completely focused on the client. 
D)  dividing your time between listening to your client and focusing on your own thoughts.

Question 7

You notice a flush developing from your client's chest and moving up into his face. What is he most likely experiencing?

Accepted Answer

A)  Heart attack 
B)  Intoxication 
C)  A stomach ache 
D)  Strong emotion 
A)  Heart attack 
B)  Intoxication 
C)  A stomach ache 
D)  Strong emotion

Question 8

Which of the following areas - observing, attending, listening, expressing warmth - are most challenging for you? What might you do to develop these skills?

Accepted Answer

For me, the most challenging area is exp

Question 9

Listening involves all of the following EXCEPT

Accepted Answer

A)  developing your own thoughts and conceptualizations of the client while the client is speaking. 
B)  noticing the client's communication style. 
C)  noticing pauses, silence and changes in usual patterns of speech. 
D)  resisting the temptation to talk to fill the silences. 
A)  developing your own thoughts and conceptualizations of the client while the client is speaking. 
B)  noticing the client's communication style. 
C)  noticing pauses, silence and changes in usual patterns of speech. 
D)  resisting the temptation to talk to fill the silences.

Question 10

One of your clients, whom you are seeing for court-mandated anger management sessions, screams in your face at the first session, "I don't know why the court is forcing me to see you! I DON'T HAVE ANGER PROBLEMS! The judge is a moron!" Describe how you might observe, attend, listen, and express warmth to this client. What would you say to this client? How would you use your own non-verbal communication to make this client feel heard?

Accepted Answer

As a therapist, it is important to remai

Question 11

Readiness to be involved and to be fully present can be communicated in several ways including all of the following EXCEPT

Accepted Answer

A)  leaning slightly forward with a relaxed body posture. 
B)  sitting in an open and accepting way with arms unfolded. 
C)  maintaining facial expressions that are congruent with whatever is being discussed. 
D)  speaking more than the client and leading the entire session. 
A)  leaning slightly forward with a relaxed body posture. 
B)  sitting in an open and accepting way with arms unfolded. 
C)  maintaining facial expressions that are congruent with whatever is being discussed. 
D)  speaking more than the client and leading the entire session.

Question 12

Nonverbal communication includes all of the following EXCEPT:

Accepted Answer

A)  facial expressions. 
B)  breathing patterns. 
C)  posture. 
D)  unclear words 
A)  facial expressions. 
B)  breathing patterns. 
C)  posture. 
D)  unclear words

Question 13

A client comes to see you and demonstrates the following behavior: crying, sighing, poor eye contact, and slight change in the amount of moisture in her eyes. She may be experiencing which emotion?

Accepted Answer

A)  Anger 
B)  Fear 
C)  Sadness 
D)  Stress 
A)  Anger 
B)  Fear 
C)  Sadness 
D)  Stress

Question 14

Which of the following is NOT a typical conversational behavior?

Accepted Answer

A)  Talking about oneself 
B)  Asking a lot of questions 
C)  Changing the subject 
D)  Active listening 
A)  Talking about oneself 
B)  Asking a lot of questions 
C)  Changing the subject 
D)  Active listening

Question 15

In groups, scanning involves

Accepted Answer

A)  glancing at the other group members while one group member is speaking. 
B)  skimming through the group materials. 
C)  putting a piece of paper in a machine and pressing "start." 
D)  looking up and down at the member who is speaking and noticing his/her nonverbal communication patterns. 
A)  glancing at the other group members while one group member is speaking. 
B)  skimming through the group materials. 
C)  putting a piece of paper in a machine and pressing "start." 
D)  looking up and down at the member who is speaking and noticing his/her nonverbal communication patterns.

Question 16

During one of your sessions, your client does not make much eye contact with you, uses one-word responses to your questions, and frequently glances at his watch. What hypotheses do you have about what may be going on with your client? Provide three hypotheses and discuss how you might go about exploring theses hypotheses with your client.

Accepted Answer

Hypothesis 1: The client may be feeling

Question 17

You are seeing an extremely shy, 16-year-old, Asian, female client who speaks with a very soft voice and rarely makes eye contact. What would you do to let her know you are attending to her? Be sure to consider cultural and gender factors in your response.

Accepted Answer

As a therapist, it is important to be se

Question 18

Which of the following is NOT an example of noticing nonverbal communication?

Accepted Answer

A)  You notice your client speaking faster and at a higher pitch. 
B)  You notice that your client mostly looks at the floor during your sessions. 
C)  You notice that your client sits with slumped shoulders. 
D)  You notice your client tends to talk about the stress he is experiencing at work. 
A)  You notice your client speaking faster and at a higher pitch. 
B)  You notice that your client mostly looks at the floor during your sessions. 
C)  You notice that your client sits with slumped shoulders. 
D)  You notice your client tends to talk about the stress he is experiencing at work.

Question 19

A practitioner wants to communicate involvement through minimal encouragement. What should the practitioner do?

Accepted Answer

A)  Say "uh-huh", nod, or repeat what the client says. 
B)  Shift in his/her seat. 
C)  Ask the client to think of ways to encourage him/herself. 
D)  Remain silent. 
A)  Say "uh-huh", nod, or repeat what the client says. 
B)  Shift in his/her seat. 
C)  Ask the client to think of ways to encourage him/herself. 
D)  Remain silent.

Question 20

Which of the following is NOT one of the interpersonal skills discussed in the chapter that facilitate good professional relationships?

Accepted Answer

A)  Positive humility 
B)  Accurate observations 
C)  Effective attending 
D)  Active listening 
A)  Positive humility 
B)  Accurate observations 
C)  Effective attending 
D)  Active listening

In groups, the practitioner should

A practitioner notices that one client tends to communicate in a story form, while another client tends to jump from one topic to another. This practitioner is noticing the clients' ___________.

Why might physical contact be an inappropriate way of expressing warmth?

List five non-verbal behaviors that you should pay attention to as a good observer. List one question for each non-verbal behavior that you could ask yourself while observing your client.

Why might listening as a practitioner be difficult?

Attending involves

You notice a flush developing from your client's chest and moving up into his face. What is he most likely experiencing?

Which of the following areas - observing, attending, listening, expressing warmth - are most challenging for you? What might you do to develop these skills?

Listening involves all of the following EXCEPT

Readiness to be involved and to be fully present can be communicated in several ways including all of the following EXCEPT

Nonverbal communication includes all of the following EXCEPT:

A client comes to see you and demonstrates the following behavior: crying, sighing, poor eye contact, and slight change in the amount of moisture in her eyes. She may be experiencing which emotion?

Which of the following is NOT a typical conversational behavior?

In groups, scanning involves

You are seeing an extremely shy, 16-year-old, Asian, female client who speaks with a very soft voice and rarely makes eye contact. What would you do to let her know you are attending to her? Be sure to consider cultural and gender factors in your response.

Which of the following is NOT an example of noticing nonverbal communication?

A practitioner wants to communicate involvement through minimal encouragement. What should the practitioner do?

Which of the following is NOT one of the interpersonal skills discussed in the chapter that facilitate good professional relationships?

Importance of Self-Understanding

Ways of Understanding and Perceiving Self and Others

Values, Ethics, and Legal Obligations

Professionalism and Professional Relationships

Developing Working Relationships

Opening and Closing a Meeting

Expressing Understanding

Gaining Further Understanding

Developing a Deeper Understanding

Assessing Readiness and Motivation

Identifying Key Problems or Challenges

Establishing Goals

Taking Action

Evaluating and Ending Professional Relationships

Filters

Exam 6: Basic Interpersonal Skills

In groups, the practitioner should

A practitioner notices that one client tends to communicate in a story form, while another client tends to jump from one topic to another. This practitioner is noticing the clients' ___________.

Why might physical contact be an inappropriate way of expressing warmth?

List five non-verbal behaviors that you should pay attention to as a good observer. List one question for each non-verbal behavior that you could ask yourself while observing your client.

Why might listening as a practitioner be difficult?

Attending involves

You notice a flush developing from your client's chest and moving up into his face. What is he most likely experiencing?

Which of the following areas - observing, attending, listening, expressing warmth - are most challenging for you? What might you do to develop these skills?

Listening involves all of the following EXCEPT

Readiness to be involved and to be fully present can be communicated in several ways including all of the following EXCEPT

Nonverbal communication includes all of the following EXCEPT:

A client comes to see you and demonstrates the following behavior: crying, sighing, poor eye contact, and slight change in the amount of moisture in her eyes. She may be experiencing which emotion?

Which of the following is NOT a typical conversational behavior?

In groups, scanning involves

You are seeing an extremely shy, 16-year-old, Asian, female client who speaks with a very soft voice and rarely makes eye contact. What would you do to let her know you are attending to her? Be sure to consider cultural and gender factors in your response.

Which of the following is NOT an example of noticing nonverbal communication?

A practitioner wants to communicate involvement through minimal encouragement. What should the practitioner do?

Which of the following is NOT one of the interpersonal skills discussed in the chapter that facilitate good professional relationships?

Importance of Self-Understanding

Ways of Understanding and Perceiving Self and Others

Values, Ethics, and Legal Obligations

Professionalism and Professional Relationships

Developing Working Relationships

Opening and Closing a Meeting

Expressing Understanding

Gaining Further Understanding

Developing a Deeper Understanding

Assessing Readiness and Motivation

Identifying Key Problems or Challenges

Establishing Goals

Taking Action

Evaluating and Ending Professional Relationships

Filters