Question 1

Which of the following is NOT one of the important areas to learn about in counseling situations?

Accepted Answer

A)  Problems or challenges 
B)  The situation 
C)  The environment 
D)  How to make the client feel more relaxed 
A)  Problems or challenges 
B)  The situation 
C)  The environment 
D)  How to make the client feel more relaxed D

Question 2

List three common mistakes that occur when using questions. For each mistake, provide an example of the mistake and a more appropriate way to gain the same information.

Accepted Answer

1. Closed-ended questions: This type of question limits the respondent's answer to a simple "yes" or "no" and does not allow for a more detailed response.

Example: "Do you like the new product?" 
A more appropriate way to gain the same information: "What do you think about the new product? What do you like or dislike about it?"

2. Leading questions: These questions subtly prompt the respondent to answer in a specific way, which can bias the results.

Example: "Don't you agree that the new marketing strategy is effective?" 
A more appropriate way to gain the same information: "What are your thoughts on the new marketing strategy? How do you think it could be improved?"

3. Double-barreled questions: These questions ask about two different things at once, making it difficult for the respondent to provide a clear answer.

Example: "Do you find the website easy to navigate and visually appealing?" 
A more appropriate way to gain the same information: "What are your thoughts on the website's navigation? What do you think about its visual appeal?"

Question 3

To better understand the client's challenges, it is important to explore all of the following EXCEPT:

Accepted Answer

A)  the history of the problem. 
B)  their family tree. 
C)  previous attempts to solve the problem. 
D)  the severity and frequency of the problem. 
A)  the history of the problem. 
B)  their family tree. 
C)  previous attempts to solve the problem. 
D)  the severity and frequency of the problem. B

Question 4

Which of the following is NOT an open-ended question?

Accepted Answer

A)  How have you solved this type of problem in the past? 
B)  Tell me about the other people helped you solve this problem? 
C)  How did you feel about this? 
D)  Do you prefer living with your mother or your father? 
A)  How have you solved this type of problem in the past? 
B)  Tell me about the other people helped you solve this problem? 
C)  How did you feel about this? 
D)  Do you prefer living with your mother or your father?

Question 5

When clients tell their story, it is up to the practitioner to notice _______ and to _______.

Accepted Answer

A)  what is not being discussed; explore those areas. 
B)  what is being discussed; explore those areas. 
C)  what is not being discussed; ignore those areas. 
D)  What is being discussed; ignore those areas. 
A)  what is not being discussed; explore those areas. 
B)  what is being discussed; explore those areas. 
C)  what is not being discussed; ignore those areas. 
D)  What is being discussed; ignore those areas.

Question 6

Your client indicates that he has been experiencing "panic attacks" recently. List five areas you would like to explore further to learn about this particular problem. Write one questions for each area listed.

Accepted Answer

1. Frequency and duration of panic attac

Question 7

Why is it important to ask questions only after you have a thorough understanding of what the client has just said?

Accepted Answer

A)  You may sound incompetent if you do not understand the client. 
B)  The client will not answer your questions if you ask questions without a thorough understanding. 
C)  If you ask questions without a thorough understanding, you may confuse the client or change the direction of the conversation inappropriately. 
D)  It is unethical to ask questions without a thorough understanding of what the client has just said. 
A)  You may sound incompetent if you do not understand the client. 
B)  The client will not answer your questions if you ask questions without a thorough understanding. 
C)  If you ask questions without a thorough understanding, you may confuse the client or change the direction of the conversation inappropriately. 
D)  It is unethical to ask questions without a thorough understanding of what the client has just said.

Question 8

When does stress become a problem?

Accepted Answer

A)  When the stress is negative e.g., death, illness). 
B)  When the stress is positive e.g., marriage, new baby). 
C)  When the level of stress exceeds the client's ability to cope. 
D)  When the level of stress exceeds the client's environment's ability to cope. 
A)  When the stress is negative e.g., death, illness). 
B)  When the stress is positive e.g., marriage, new baby). 
C)  When the level of stress exceeds the client's ability to cope. 
D)  When the level of stress exceeds the client's environment's ability to cope.

Question 9

All of the following are reasons why the use of closed-ended questions should be limited EXCEPT:

Accepted Answer

A)  they do not invite clients to fully explore a topic. 
B)  they may indicate that the practitioner is not interested in obtaining more information. 
C)  they may imply a practitioner's need to be in control rather than work collaboratively with the client. 
D)  they may only give you the facts. 
A)  they do not invite clients to fully explore a topic. 
B)  they may indicate that the practitioner is not interested in obtaining more information. 
C)  they may imply a practitioner's need to be in control rather than work collaboratively with the client. 
D)  they may only give you the facts.

Question 10

What could a practitioner do if the client is giving one-word responses to open-ended questions?

Accepted Answer

A)  Confront the client by saying, "You are being resistive to therapy." 
B)  Encourage the client by saying, "Tell me more about…" 
C)  Change the subject as the client is not interested in discussing the current topic. 
D)  Ask only closed-ended questions because those are the questions the client is comfortable answering. 
A)  Confront the client by saying, "You are being resistive to therapy." 
B)  Encourage the client by saying, "Tell me more about…" 
C)  Change the subject as the client is not interested in discussing the current topic. 
D)  Ask only closed-ended questions because those are the questions the client is comfortable answering.

Question 11

All else being equal when considering the situation or environment, in which of the following situations is the individual most likely to NOT be able to cope with stress?

Accepted Answer

A)  A single mother from an abusive family who moved to a new city to attend school full-time and work part-time to afford tuition and support herself and her child. 
B)  A single mother who lives near her supportive parents who help to take care of the child) and attends school full-time on a full scholarship. 
C)  An upper-middle class single father who works from home to spend more time with his young child and has several friends who help him take care of the child as needed. 
D)  A middle-class family who cannot afford to take more than one family vacation per year. 
A)  A single mother from an abusive family who moved to a new city to attend school full-time and work part-time to afford tuition and support herself and her child. 
B)  A single mother who lives near her supportive parents who help to take care of the child) and attends school full-time on a full scholarship. 
C)  An upper-middle class single father who works from home to spend more time with his young child and has several friends who help him take care of the child as needed. 
D)  A middle-class family who cannot afford to take more than one family vacation per year.

Question 12

One of your clients is taking care of her mother, who has been seriously ill for a long time. What might be some indications that she is having trouble coping with the stress? List 5 possible indications.

Accepted Answer

1. Changes in behavior: Your client may

Question 13

Under which of the following circumstances is it acceptable to ask multiple-choice questions?

Accepted Answer

A)  You want the client to choose from three possible responses that are in line with a particular point you want to make. 
B)  Your client has a large emotional vocabulary and often expresses his feelings well. 
C)  Your client has already described his emotional responses to various situations and you want to encourage further exploration. 
D)  You have already asked open-ended questions regarding your client's feelings, and she is not accustomed to expressing her feelings. 
A)  You want the client to choose from three possible responses that are in line with a particular point you want to make. 
B)  Your client has a large emotional vocabulary and often expresses his feelings well. 
C)  Your client has already described his emotional responses to various situations and you want to encourage further exploration. 
D)  You have already asked open-ended questions regarding your client's feelings, and she is not accustomed to expressing her feelings.

Question 14

Which of the following is NOT one of the areas to consider to better understand the demands and stresses in a client's life i.e., to better understand the environment or situation)?

Accepted Answer

A)  Number of children in the household 
B)  Major health challenges 
C)  Ways in which the client has coped in the past 
D)  Past traumatic events in the family or community 
A)  Number of children in the household 
B)  Major health challenges 
C)  Ways in which the client has coped in the past 
D)  Past traumatic events in the family or community

Question 15

Your adolescent client has just told you that her mom "micromanages" her life, and it's a problem. This is the first time she has mentioned the micromanagement. Which of the following is NOT an appropriate open-ended question to ask?

Accepted Answer

A)  How does it make you feel when she micromanages your life? 
B)  What is it about her micromanagement that makes you angry? 
C)  What have you done to work on this problem? 
D)  What happens when your mom micromanages you? 
A)  How does it make you feel when she micromanages your life? 
B)  What is it about her micromanagement that makes you angry? 
C)  What have you done to work on this problem? 
D)  What happens when your mom micromanages you?

Question 16

Which of the following is NOT one of the aspects considered when learning about the situation or environment?

Accepted Answer

A)  The coping strategies i.e., individual strengths) employed by the client to deal with the problem. 
B)  How well the client is adapting and fitting into the environment. 
C)  Others who are affected by the problem. 
D)  Any life stressors that the client is currently experiencing. 
A)  The coping strategies i.e., individual strengths) employed by the client to deal with the problem. 
B)  How well the client is adapting and fitting into the environment. 
C)  Others who are affected by the problem. 
D)  Any life stressors that the client is currently experiencing.

Question 17

Your adolescent client has just told you that her mom "micromanages" her life. The following are all examples of appropriate open-ended questions EXCEPT:

Accepted Answer

A)  Are you frustrated when your mom does that? 
B)  Tell me more about how you feel when your mom micromanages your life. 
C)  Will you explain more about what you mean when you say "micromanage"? 
D)  What would your life be like if your mom did not micromanage your life? 
A)  Are you frustrated when your mom does that? 
B)  Tell me more about how you feel when your mom micromanages your life. 
C)  Will you explain more about what you mean when you say "micromanage"? 
D)  What would your life be like if your mom did not micromanage your life?

Question 18

Why should practitioners avoid using "why" questions?

Accepted Answer

A)  "Why" questions discourage people and make them feel sad. 
B)  The client may think that the practitioner is incompetent because s/he does not know the answer. 
C)  "Why" questions are rude. 
D)  "Why" questions often invite people to feel defensive and are experienced as attacking. 
A)  "Why" questions discourage people and make them feel sad. 
B)  The client may think that the practitioner is incompetent because s/he does not know the answer. 
C)  "Why" questions are rude. 
D)  "Why" questions often invite people to feel defensive and are experienced as attacking.

Question 19

Why is it important to understand why the client decided to see the practitioner?

Accepted Answer

A)  It helps to increase the self-esteem of the practitioner and makes him/her more effective. 
B)  "Why" questions are not appropriate and should not be asked. 
C)  The client may decide to see another practitioner in the future, and it is important to understand why the client chose you to be their practitioner. 
D)  Often there is some precipitating event that leads the person to make an appointment. 
A)  It helps to increase the self-esteem of the practitioner and makes him/her more effective. 
B)  "Why" questions are not appropriate and should not be asked. 
C)  The client may decide to see another practitioner in the future, and it is important to understand why the client chose you to be their practitioner. 
D)  Often there is some precipitating event that leads the person to make an appointment.

Question 20

Your client has told you that she has been experiencing insomnia. The following are all questions you would want to ask to learn more about the problem EXCEPT:

Accepted Answer

A)  How often do you experience insomnia? 
B)  What is it about the insomnia that makes you anxious? 
C)  On a scale from 1 to 10, with 1 being very troubling, and 10 being not troubled at all, how problematic is the insomnia for you? 
D)  How has the insomnia affected your ability to function daily? 
A)  How often do you experience insomnia? 
B)  What is it about the insomnia that makes you anxious? 
C)  On a scale from 1 to 10, with 1 being very troubling, and 10 being not troubled at all, how problematic is the insomnia for you? 
D)  How has the insomnia affected your ability to function daily?

Which of the following is NOT one of the important areas to learn about in counseling situations?

List three common mistakes that occur when using questions. For each mistake, provide an example of the mistake and a more appropriate way to gain the same information.

To better understand the client's challenges, it is important to explore all of the following EXCEPT:

Which of the following is NOT an open-ended question?

When clients tell their story, it is up to the practitioner to notice _ and to _.

Your client indicates that he has been experiencing "panic attacks" recently. List five areas you would like to explore further to learn about this particular problem. Write one questions for each area listed.

Why is it important to ask questions only after you have a thorough understanding of what the client has just said?

When does stress become a problem?

All of the following are reasons why the use of closed-ended questions should be limited EXCEPT:

What could a practitioner do if the client is giving one-word responses to open-ended questions?

All else being equal when considering the situation or environment, in which of the following situations is the individual most likely to NOT be able to cope with stress?

One of your clients is taking care of her mother, who has been seriously ill for a long time. What might be some indications that she is having trouble coping with the stress? List 5 possible indications.

Under which of the following circumstances is it acceptable to ask multiple-choice questions?

Which of the following is NOT one of the areas to consider to better understand the demands and stresses in a client's life i.e., to better understand the environment or situation)?

Your adolescent client has just told you that her mom "micromanages" her life, and it's a problem. This is the first time she has mentioned the micromanagement. Which of the following is NOT an appropriate open-ended question to ask?

Which of the following is NOT one of the aspects considered when learning about the situation or environment?

Your adolescent client has just told you that her mom "micromanages" her life. The following are all examples of appropriate open-ended questions EXCEPT:

Why should practitioners avoid using "why" questions?

Why is it important to understand why the client decided to see the practitioner?

Your client has told you that she has been experiencing insomnia. The following are all questions you would want to ask to learn more about the problem EXCEPT:

Importance of Self-Understanding

Ways of Understanding and Perceiving Self and Others

Values, Ethics, and Legal Obligations

Professionalism and Professional Relationships

Developing Working Relationships

Basic Interpersonal Skills

Opening and Closing a Meeting

Expressing Understanding

Developing a Deeper Understanding

Assessing Readiness and Motivation

Identifying Key Problems or Challenges

Establishing Goals

Taking Action

Evaluating and Ending Professional Relationships

Filters

Exam 9: Gaining Further Understanding

Which of the following is NOT one of the important areas to learn about in counseling situations?

List three common mistakes that occur when using questions. For each mistake, provide an example of the mistake and a more appropriate way to gain the same information.

To better understand the client's challenges, it is important to explore all of the following EXCEPT:

Which of the following is NOT an open-ended question?

When clients tell their story, it is up to the practitioner to notice _______ and to _______.

Your client indicates that he has been experiencing "panic attacks" recently. List five areas you would like to explore further to learn about this particular problem. Write one questions for each area listed.

Why is it important to ask questions only after you have a thorough understanding of what the client has just said?

When does stress become a problem?

All of the following are reasons why the use of closed-ended questions should be limited EXCEPT:

What could a practitioner do if the client is giving one-word responses to open-ended questions?

All else being equal when considering the situation or environment, in which of the following situations is the individual most likely to NOT be able to cope with stress?

One of your clients is taking care of her mother, who has been seriously ill for a long time. What might be some indications that she is having trouble coping with the stress? List 5 possible indications.

Under which of the following circumstances is it acceptable to ask multiple-choice questions?

Which of the following is NOT one of the areas to consider to better understand the demands and stresses in a client's life i.e., to better understand the environment or situation)?

Your adolescent client has just told you that her mom "micromanages" her life, and it's a problem. This is the first time she has mentioned the micromanagement. Which of the following is NOT an appropriate open-ended question to ask?

Which of the following is NOT one of the aspects considered when learning about the situation or environment?

Your adolescent client has just told you that her mom "micromanages" her life. The following are all examples of appropriate open-ended questions EXCEPT:

Why should practitioners avoid using "why" questions?

Why is it important to understand why the client decided to see the practitioner?

Your client has told you that she has been experiencing insomnia. The following are all questions you would want to ask to learn more about the problem EXCEPT:

Importance of Self-Understanding

Ways of Understanding and Perceiving Self and Others

Values, Ethics, and Legal Obligations

Professionalism and Professional Relationships

Developing Working Relationships

Basic Interpersonal Skills

Opening and Closing a Meeting

Expressing Understanding

Developing a Deeper Understanding

Assessing Readiness and Motivation

Identifying Key Problems or Challenges

Establishing Goals

Taking Action

Evaluating and Ending Professional Relationships

Filters

When clients tell their story, it is up to the practitioner to notice _ and to _.