Question 1

Why is it useful to move beyond what the client has stated?

Accepted Answer

A)  It uses the practitioner's assumptions to understand the client's current situation. 
B)  It often helps the client gain new understanding or insight. 
C)  It requires the client to become creative in his/her responses. 
D)  It is dangerous to do so because it involves making conjectures that may or may not be true. 
A)  It uses the practitioner's assumptions to understand the client's current situation. 
B)  It often helps the client gain new understanding or insight. 
C)  It requires the client to become creative in his/her responses. 
D)  It is dangerous to do so because it involves making conjectures that may or may not be true. B

Question 2

Which of the following statements is an example of reflecting meaning?

Accepted Answer

A)  I noticed you wringing your hands and sighing several times. 
B)  Have you tried talking to your sister about how you've been feeling hurt because she's ignoring you? 
C)  You look quite angry. What are your thoughts right now? 
D)  It sounds like the stress related to your husband being unemployed is affecting everyone in the family. 
A)  I noticed you wringing your hands and sighing several times. 
B)  Have you tried talking to your sister about how you've been feeling hurt because she's ignoring you? 
C)  You look quite angry. What are your thoughts right now? 
D)  It sounds like the stress related to your husband being unemployed is affecting everyone in the family. D

Question 3

Your new client is an international student from a different culture than your own who speaks English as her third language. What would you do to ensure that you understand your client and your client understands you?

Accepted Answer

To ensure effective communication with my new client, who is an international student from a different culture and speaks English as her third language, I would take several steps. Firstly, I would make an effort to familiarize myself with her cultural background and any potential communication barriers that may arise. This could involve researching her country's cultural norms, customs, and communication styles.

Secondly, I would approach our interactions with patience and understanding, being mindful of potential language barriers and the need for clear and concise communication. I would also make an effort to speak slowly and clearly, using simple language and avoiding idioms or slang that may be difficult for her to understand.

Additionally, I would encourage open and honest communication, creating a safe and welcoming environment for my client to express herself and ask questions. I would also be open to feedback and clarification, ensuring that she feels comfortable seeking clarification or asking for further explanation when needed.

Finally, I would consider utilizing visual aids, such as diagrams or charts, to help convey complex ideas or concepts. This could help bridge any language gaps and ensure that our communication is as effective as possible.

Overall, my goal would be to create a supportive and inclusive environment for my client, where she feels understood and valued, and where our communication is clear and effective.

Question 4

Why is it important for practitioners to express empathic understanding by summarizing the client's story?

Accepted Answer

A)  It gives the client an opportunity to correct any misunderstandings and elaborate or explain further. 
B)  It fills up time. 
C)  It allows the practitioner to create his/her own interpretation of the story. 
D)  Practitioners should not summarize the client's story. 
A)  It gives the client an opportunity to correct any misunderstandings and elaborate or explain further. 
B)  It fills up time. 
C)  It allows the practitioner to create his/her own interpretation of the story. 
D)  Practitioners should not summarize the client's story.

Question 5

Your client is a 7-year-old girl who is seeing you because her mother has recently died from cancer, and she has been experiencing nightmares as well as fears of going to school and leaving her father during the day. Write five statements that indicate a demonstration of 1) reflecting feeling, 2) reflecting content, 3) reflecting feelings and content, 4) summarizing, and 5) reflecting meanings.

Accepted Answer

1) Reflecting feeling: "It sounds like y

Question 6

Which of the following is an example of expressing empathy?

Accepted Answer

A)  "I know how you feel." 
B)  "If I were you, I'd feel so angry." 
C)  "That's kind of like what happened to me!" 
D)  "It sounds like you were really hurt by what she said." 
A)  "I know how you feel." 
B)  "If I were you, I'd feel so angry." 
C)  "That's kind of like what happened to me!" 
D)  "It sounds like you were really hurt by what she said."

Question 7

It is up to _______ to understand what meanings) are being presented by the client.

Accepted Answer

A)  the practitioner 
B)  the client 
C)  the practitioner and client 
D)  the eldest one in the relationship 
A)  the practitioner 
B)  the client 
C)  the practitioner and client 
D)  the eldest one in the relationship

Question 8

Which of the following is NOT an example of reflecting content?

Accepted Answer

A)  Client: I don't know if we're ready to select an option.
Practitioner: It sounds like you think we should explore the options some more. 
B)  Client: Mom is sick a lot. It's awful at my house.
Practitioner: It sounds like you're really scared and sad about your mom. 
C)  Client: I don't know what to do anymore. We've had one crisis after another.
Practitioner: It sounds like you've experienced many hardships lately. 
D)  Client: He cheated on me, and I just don't know if I want to be with him any longer.
Practitioner: It sounds like you're considering ending the relationship. 
A)  Client: I don't know if we're ready to select an option.
Practitioner: It sounds like you think we should explore the options some more. 
B)  Client: Mom is sick a lot. It's awful at my house.
Practitioner: It sounds like you're really scared and sad about your mom. 
C)  Client: I don't know what to do anymore. We've had one crisis after another.
Practitioner: It sounds like you've experienced many hardships lately. 
D)  Client: He cheated on me, and I just don't know if I want to be with him any longer.
Practitioner: It sounds like you're considering ending the relationship.

Question 9

Which of the following is NOT one of the reasons why language differences present significant challenges in developing an empathic relationship?

Accepted Answer

A)  Language differences indicate that culturally, the practitioner and client will never be able to understand each other. 
B)  Slang words and phrases may vary between regions and generations 
C)  Clients using a second language may not be fluent enough to express how they feel. 
D)  Practitioners using a second language may not be fluent enough to express their thoughts. 
A)  Language differences indicate that culturally, the practitioner and client will never be able to understand each other. 
B)  Slang words and phrases may vary between regions and generations 
C)  Clients using a second language may not be fluent enough to express how they feel. 
D)  Practitioners using a second language may not be fluent enough to express their thoughts.

Question 10

Summarizing is the same as _____ but generally covers more information.

Accepted Answer

A)  hypothesizing 
B)  motivating 
C)  listening 
D)  reflecting 
A)  hypothesizing 
B)  motivating 
C)  listening 
D)  reflecting

Question 11

When summarizing with a family or group, practitioners may choose to:

Accepted Answer

A)  identify every point made by every member. 
B)  identify particular points or note what key members have said. 
C)  create an interpretation of the situation based on the information contributed by the members. 
D)  forego the summarizing since the information presented is too complex to boil down into a summary. 
A)  identify every point made by every member. 
B)  identify particular points or note what key members have said. 
C)  create an interpretation of the situation based on the information contributed by the members. 
D)  forego the summarizing since the information presented is too complex to boil down into a summary.

Question 12

Which of the following is NOT a skill used in expressing empathic understanding?

Accepted Answer

A)  reflecting feelings and content 
B)  providing feedback 
C)  summarizing 
D)  exploring meanings 
A)  reflecting feelings and content 
B)  providing feedback 
C)  summarizing 
D)  exploring meanings

Question 13

Reflecting feelings requires that the practitioner use empathy to do all of the following EXCEPT

Accepted Answer

A)  joining with the client. 
B)  understanding the client's feelings. 
C)  communicating this understanding. 
D)  reflecting how the practitioner would feel if he/she was in the client's shoes. 
A)  joining with the client. 
B)  understanding the client's feelings. 
C)  communicating this understanding. 
D)  reflecting how the practitioner would feel if he/she was in the client's shoes.

Question 14

The client has been talking about his current stress regarding his job situation. The practitioner then states "Let me see if I understand what you are telling me. It sounds like you are quite scared about potentially losing your job, since your friend recently lost his position at the company. You worry about the impact this will have on your marriage and your family's finances. Does that sound correct?" This is an example of:

Accepted Answer

A)  reflecting feelings 
B)  reflecting content 
C)  making a hypothesis 
D)  summarizing 
A)  reflecting feelings 
B)  reflecting content 
C)  making a hypothesis 
D)  summarizing

Question 15

All of the following are examples of reflecting meaning tentatively EXCEPT:

Accepted Answer

A)  You sound frustrated by your boss's irresponsibility. Is that right? 
B)  It sounds like you value your marriage but wonder if it's worth it to continue. Did I get that right? 
C)  You're excited by the possibility of moving to a new city but nervous at the same time. Have you told anyone besides me about your feelings? 
D)  So is it like you're stressed by the new business but at the same time you really enjoy the challenges? 
A)  You sound frustrated by your boss's irresponsibility. Is that right? 
B)  It sounds like you value your marriage but wonder if it's worth it to continue. Did I get that right? 
C)  You're excited by the possibility of moving to a new city but nervous at the same time. Have you told anyone besides me about your feelings? 
D)  So is it like you're stressed by the new business but at the same time you really enjoy the challenges?

Question 16

Expressing empathy means:

Accepted Answer

A)  communicating an understanding of another person's experience, behavior, viewpoint, meanings, and/or feelings. 
B)  stating something in a strong and opinionated manner. 
C)  communicating in a particularly creative way. 
D)  communicating an agreement and positive opinion of another person's behavior and feelings. 
A)  communicating an understanding of another person's experience, behavior, viewpoint, meanings, and/or feelings. 
B)  stating something in a strong and opinionated manner. 
C)  communicating in a particularly creative way. 
D)  communicating an agreement and positive opinion of another person's behavior and feelings.

Question 17

Some clients may not be able to express their feelings. In these cases, the practitioner may need to

Accepted Answer

A)  work around the client's avoidance of their feelings. 
B)  tell the client that progress would be much quicker if s/he would only acknowledge their feelings. 
C)  suggest names for feelings and share hunches in a tentative voice. 
D)  terminate therapy with them. 
A)  work around the client's avoidance of their feelings. 
B)  tell the client that progress would be much quicker if s/he would only acknowledge their feelings. 
C)  suggest names for feelings and share hunches in a tentative voice. 
D)  terminate therapy with them.

Question 18

The most important reason for reflecting content is

Accepted Answer

A)  to let the client know that s/he is understood. 
B)  to show the client how competent the practitioner is. 
C)  to avoid reflecting feelings. 
D)  to diagnose the client. 
A)  to let the client know that s/he is understood. 
B)  to show the client how competent the practitioner is. 
C)  to avoid reflecting feelings. 
D)  to diagnose the client.

Question 19

How might a practitioner create an atmosphere in which people are comfortable and willing to be corrected?

Accepted Answer

A)  The practitioner should only work with people who have stated that they are willing to be corrected. 
B)  The practitioner should be a role model by demonstrating a willingness to share hunches and express appreciation for being corrected. 
C)  The practitioner should tell the members that they shouldn't feel embarrassed when they're corrected because that feeling is counter-productive and they would end up hindering the group. 
D)  The practitioner should spend the majority of the first few sessions focused on correction and criticizing the members' ideas, so that the members become accustomed and comfortable with being corrected. 
A)  The practitioner should only work with people who have stated that they are willing to be corrected. 
B)  The practitioner should be a role model by demonstrating a willingness to share hunches and express appreciation for being corrected. 
C)  The practitioner should tell the members that they shouldn't feel embarrassed when they're corrected because that feeling is counter-productive and they would end up hindering the group. 
D)  The practitioner should spend the majority of the first few sessions focused on correction and criticizing the members' ideas, so that the members become accustomed and comfortable with being corrected.

Question 20

When reflecting feelings, it is important to always ensure that the reflection of feeling is accompanied by _________EXCEPT

Accepted Answer

A)  congruent facial expressions. 
B)  more firmness in your tone of voice. 
C)  more softness in your tone of voice. 
D)  a reflection on whether the client's feelings are appropriate given their situation. 
A)  congruent facial expressions. 
B)  more firmness in your tone of voice. 
C)  more softness in your tone of voice. 
D)  a reflection on whether the client's feelings are appropriate given their situation.

Why is it useful to move beyond what the client has stated?

Which of the following statements is an example of reflecting meaning?

Your new client is an international student from a different culture than your own who speaks English as her third language. What would you do to ensure that you understand your client and your client understands you?

Why is it important for practitioners to express empathic understanding by summarizing the client's story?

Which of the following is an example of expressing empathy?

It is up to _______ to understand what meanings) are being presented by the client.

Which of the following is NOT an example of reflecting content?

Which of the following is NOT one of the reasons why language differences present significant challenges in developing an empathic relationship?

Summarizing is the same as _____ but generally covers more information.

When summarizing with a family or group, practitioners may choose to:

Which of the following is NOT a skill used in expressing empathic understanding?

Reflecting feelings requires that the practitioner use empathy to do all of the following EXCEPT

All of the following are examples of reflecting meaning tentatively EXCEPT:

Expressing empathy means:

Some clients may not be able to express their feelings. In these cases, the practitioner may need to

The most important reason for reflecting content is

How might a practitioner create an atmosphere in which people are comfortable and willing to be corrected?

When reflecting feelings, it is important to always ensure that the reflection of feeling is accompanied by _________EXCEPT

Importance of Self-Understanding

Ways of Understanding and Perceiving Self and Others

Values, Ethics, and Legal Obligations

Professionalism and Professional Relationships

Developing Working Relationships

Basic Interpersonal Skills

Opening and Closing a Meeting

Gaining Further Understanding

Developing a Deeper Understanding

Assessing Readiness and Motivation

Identifying Key Problems or Challenges

Establishing Goals

Taking Action

Evaluating and Ending Professional Relationships

Filters

Exam 8: Expressing Understanding

Why is it useful to move beyond what the client has stated?

Which of the following statements is an example of reflecting meaning?

Your new client is an international student from a different culture than your own who speaks English as her third language. What would you do to ensure that you understand your client and your client understands you?

Why is it important for practitioners to express empathic understanding by summarizing the client's story?

Which of the following is an example of expressing empathy?

It is up to _______ to understand what meanings) are being presented by the client.

Which of the following is NOT an example of reflecting content?

Which of the following is NOT one of the reasons why language differences present significant challenges in developing an empathic relationship?

Summarizing is the same as _____ but generally covers more information.

When summarizing with a family or group, practitioners may choose to:

Which of the following is NOT a skill used in expressing empathic understanding?

Reflecting feelings requires that the practitioner use empathy to do all of the following EXCEPT

All of the following are examples of reflecting meaning tentatively EXCEPT:

Expressing empathy means:

Some clients may not be able to express their feelings. In these cases, the practitioner may need to

The most important reason for reflecting content is

How might a practitioner create an atmosphere in which people are comfortable and willing to be corrected?

When reflecting feelings, it is important to always ensure that the reflection of feeling is accompanied by _________EXCEPT

Importance of Self-Understanding

Ways of Understanding and Perceiving Self and Others

Values, Ethics, and Legal Obligations

Professionalism and Professional Relationships

Developing Working Relationships

Basic Interpersonal Skills

Opening and Closing a Meeting

Gaining Further Understanding

Developing a Deeper Understanding

Assessing Readiness and Motivation

Identifying Key Problems or Challenges

Establishing Goals

Taking Action

Evaluating and Ending Professional Relationships

Filters