Question 1

A service operation by its very nature is a make-to-stock type of production process.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following best describes the term cycle time?

Accepted Answer

A) Average time between completions of successive units 
B) Ratio of the time a resource is activated over its use 
C) Can be no more that 60 minutes 
D) The same as utilization 
E) The labor content of the item being measured 
A) Average time between completions of successive units 
B) Ratio of the time a resource is activated over its use 
C) Can be no more that 60 minutes 
D) The same as utilization 
E) The labor content of the item being measured

Question 3

Blocking in production processes is when activities in a stage must continue because there is no place to deposit completed items.

Accepted Answer

A) True 
 B)False

Question 4

A process flowchart uses which of the following symbols to represent a decision point in a flow diagram?

Accepted Answer

A) Rectangle 
B) Arrow 
C) Inverted triangle 
D) Diamond 
E) A dashed line 
A) Rectangle 
B) Arrow 
C) Inverted triangle 
D) Diamond 
E) A dashed line

Question 5

Which of the following terms describes the time a unit spends actually being worked on together with the time spent waiting in a queue?

Accepted Answer

A) Cycle time 
B) Flow time 
C) Run time 
D) Setup time 
E) Efficiency 
A) Cycle time 
B) Flow time 
C) Run time 
D) Setup time 
E) Efficiency

Question 6

A process flowchart uses which of the following symbols to represent storage areas or queues in a flow diagram?

Accepted Answer

A) Rectangle 
B) Arrow 
C) Inverted triangle 
D) Diamond 
E) A dashed line 
A) Rectangle 
B) Arrow 
C) Inverted triangle 
D) Diamond 
E) A dashed line

Question 7

Buffering in a production process refers to a storage area between stages of production activity where output of a stage is placed prior to being used in a "downstream" stage.

Accepted Answer

A) True 
 B)False

Question 8

Make-to-stock production processes can easily handle requests for customized product features.

Accepted Answer

A) True 
 B)False

Question 9

McDonald's fast food restaurants use a Make-To-Order production process.

Accepted Answer

A) True 
 B)False

Question 10

A diamond is conventionally used in a process flowchart to represent a storage area or queue.

Accepted Answer

A) True 
 B)False

Question 11

Utilization of a production process is the ratio of time that a resource is actually being used relative to the time it is available for use.

Accepted Answer

A) True 
 B)False

Question 12

According to Little's Law, which of the following ratios is used to find flow time?

Accepted Answer

A) Cycle time/Process time 
B) Throughput time/Process velocity 
C) Process velocity/Throughput time 
D) Inventory/Throughput rate 
E) Value added time/Process velocity 
A) Cycle time/Process time 
B) Throughput time/Process velocity 
C) Process velocity/Throughput time 
D) Inventory/Throughput rate 
E) Value added time/Process velocity

Question 13

The ratio of the average time to move a unit through a productive system divided by the value-added time is called the .

Accepted Answer

velocity (

Question 14

Benchmarking refers to the practice of comparing the production metrics of one firm with the production metrics of another.

Accepted Answer

A) True 
 B)False

A service operation by its very nature is a make-to-stock type of production process.

Which of the following best describes the term cycle time?

Blocking in production processes is when activities in a stage must continue because there is no place to deposit completed items.

A process flowchart uses which of the following symbols to represent a decision point in a flow diagram?

Which of the following terms describes the time a unit spends actually being worked on together with the time spent waiting in a queue?

A process flowchart uses which of the following symbols to represent storage areas or queues in a flow diagram?

Buffering in a production process refers to a storage area between stages of production activity where output of a stage is placed prior to being used in a "downstream" stage.

Make-to-stock production processes can easily handle requests for customized product features.

McDonald's fast food restaurants use a Make-To-Order production process.

A diamond is conventionally used in a process flowchart to represent a storage area or queue.

Utilization of a production process is the ratio of time that a resource is actually being used relative to the time it is available for use.

According to Little's Law, which of the following ratios is used to find flow time?

The ratio of the average time to move a unit through a productive system divided by the value-added time is called the .

Benchmarking refers to the practice of comparing the production metrics of one firm with the production metrics of another.

Operations and Supply Chain Management

Strategy and Sustainability

Product and Service Design

Strategic Capacity Management

Production Processes

Service Processes

Health Care Processes

Six-Sigma Quality

Projects

Global Sourcing and Procurement

Location, Logistics and Distribution

Lean and Sustainable Supply Chains

Enterprise Resource Planning Systems

Demand Management and Forecasting

Sales and Operations Planning

Inventory Control

Material Requirements Planning

Scheduling

Constraint Management

Filters

Exam 5: Process Analysis

A service operation by its very nature is a make-to-stock type of production process.

Which of the following best describes the term cycle time?

Blocking in production processes is when activities in a stage must continue because there is no place to deposit completed items.

A process flowchart uses which of the following symbols to represent a decision point in a flow diagram?

Which of the following terms describes the time a unit spends actually being worked on together with the time spent waiting in a queue?

A process flowchart uses which of the following symbols to represent storage areas or queues in a flow diagram?

Buffering in a production process refers to a storage area between stages of production activity where output of a stage is placed prior to being used in a "downstream" stage.

Make-to-stock production processes can easily handle requests for customized product features.

McDonald's fast food restaurants use a Make-To-Order production process.

A diamond is conventionally used in a process flowchart to represent a storage area or queue.

Utilization of a production process is the ratio of time that a resource is actually being used relative to the time it is available for use.

According to Little's Law, which of the following ratios is used to find flow time?

The ratio of the average time to move a unit through a productive system divided by the value-added time is called the .

Benchmarking refers to the practice of comparing the production metrics of one firm with the production metrics of another.

Operations and Supply Chain Management

Strategy and Sustainability

Product and Service Design

Strategic Capacity Management

Production Processes

Service Processes

Health Care Processes

Six-Sigma Quality

Projects

Global Sourcing and Procurement

Location, Logistics and Distribution

Lean and Sustainable Supply Chains

Enterprise Resource Planning Systems

Demand Management and Forecasting

Sales and Operations Planning

Inventory Control

Material Requirements Planning

Scheduling

Constraint Management

Filters