Question 1

ERP systems have all of the following characteristics EXCEPT:

Accepted Answer

A)  They are expensive 
B)  They are implemented in all, or nearly all, large organizations 
C)  They are difficult to implement 
D)  Organizations use them to reduce redundancy and make better decisions 
E)  They are expensive but are easy to use. 
A)  They are expensive 
B)  They are implemented in all, or nearly all, large organizations 
C)  They are difficult to implement 
D)  Organizations use them to reduce redundancy and make better decisions 
E)  They are expensive but are easy to use. E

Question 2

Businesses today link their customers and suppliers through a single network that optimizes cost and opportunities for all. This is possible because of all of the following reasons EXCEPT:

Accepted Answer

A)  Standardized communication networks (like the Internet) 
B)  The availability of SCM enterprise systems 
C)  The inability to coordinate workflow across organizational boundaries 
D)  The globalization of business 
E)  The ubiquity of IT 
A)  Standardized communication networks (like the Internet) 
B)  The availability of SCM enterprise systems 
C)  The inability to coordinate workflow across organizational boundaries 
D)  The globalization of business 
E)  The ubiquity of IT C

Question 3

Identify the benefits a company can receive after successfully implementing a CRM system.

Accepted Answer

Implementing a CRM system can provide numerous benefits for a company. Some of the key benefits include improved customer relationships, increased sales and revenue, better customer retention, streamlined communication and collaboration within the company, more efficient marketing and lead generation, enhanced data management and analysis, and overall improved customer satisfaction. By successfully implementing a CRM system, a company can gain a competitive edge in the market, improve its overall performance, and ultimately achieve greater success in its business operations.

Question 4

ERP systems are expensive for all of the following reasons EXCEPT:

Accepted Answer

A)  The software is costly to purchase. 
B)  There is an enormous amount of work required to implement. 
C)  There are a number of hidden costs such as project management, training, and support. 
D)  They require organizational changes and impact the way people work. 
E)  They do not require business process redesign. 
A)  The software is costly to purchase. 
B)  There is an enormous amount of work required to implement. 
C)  There are a number of hidden costs such as project management, training, and support. 
D)  They require organizational changes and impact the way people work. 
E)  They do not require business process redesign.

Question 5

Which of the following is a comprehensive software package that incorporates all modules needed to run the internal operations of a business, including manufacturing, accounting, human resources, and sales modules?

Accepted Answer

A)  SCM systems 
B)  Groupware system 
C)  ERP systems 
D)  CRM systems 
E)  PLM systems 
A)  SCM systems 
B)  Groupware system 
C)  ERP systems 
D)  CRM systems 
E)  PLM systems

Question 6

This is a set of information system tools used to enable information flow within and between processes across an organization.

Accepted Answer

The answer of This is a set of information system...

Question 7

Business processes are functional in nature and rarely cut across different departments in an organization.

Accepted Answer

A) True 
 B)False

Question 8

Differentiate between ERPI, ERPII, and ERPIII.

Accepted Answer

ERPI, ERPII, and ERPIII are all differen

Question 9

_________________________is (are) an all-encompassing tool used for modeling, building, executing, and monitoring business processes that go across organizational boundaries (and often systems).

Accepted Answer

A)  Enterprise system 
B)  Workflow diagrams 
C)  SharePoint 
D)  Business Process Management systems 
E)  Integrated information systems 
A)  Enterprise system 
B)  Workflow diagrams 
C)  SharePoint 
D)  Business Process Management systems 
E)  Integrated information systems

Question 10

When would an organization elect to use BPR over TQM?

Accepted Answer

A)  When they want to make small, incremental changes 
B)  When they need to attain aggressive improvement goals 
C)  When they have time to refine their improvement goals 
D)  When there is not a need to make significant immediate changes 
E)  When they want the employees to have control over the changes 
A)  When they want to make small, incremental changes 
B)  When they need to attain aggressive improvement goals 
C)  When they have time to refine their improvement goals 
D)  When there is not a need to make significant immediate changes 
E)  When they want the employees to have control over the changes

Question 11

Outline how Zara demonstrates a strong sense of process perspective in comparison to other more traditional retailers who seem to have a silo perspective.

Accepted Answer

Zara demonstrates a strong sense of proc

Question 12

If an organization was going to make substantial changes to its customer service department, which type of transformation tool would it use?

Accepted Answer

A)  Business Process Reengineering (BPR) 
B)  Reengineering Process Control (RP
C)  
C)  Engineering Control System (ECS) 
D)  Total Process Improvement (TPI) 
E)  System Process Control (SP
C)  
A)  Business Process Reengineering (BPR) 
B)  Reengineering Process Control (RP
C)  
C)  Engineering Control System (ECS) 
D)  Total Process Improvement (TPI) 
E)  System Process Control (SP
C)

Question 13

Personnel often react more favorable to incremental change rather than radical change because incremental change gives them control and ownership of improvements.

Accepted Answer

A) True 
 B)False

Question 14

Explain issues companies have with one another when linking systems in order to participate in an integrated supply chain.

Accepted Answer

When linking systems in order to partici

Question 15

A business uses __________to measure the critical success dimensions of a business process.

Accepted Answer

The answer of A business uses __________to measure the critical...

Question 16

List one of the largest enterprise systems vendors as identified in this chapter.

Accepted Answer

SAP or Ora

Question 17

Enterprise Rent-A-Car was able to model and better understand how service requests were handled and then optimize the process, greatly benefiting the customer experience. Enterprise achieved this benefit using which tool?

Accepted Answer

A)  Business Process Management (BPM) 
B)  Radical redesign 
C)  New Product Development (NP
D)  
D)  Six sigma 
E)  Product life cycle management 
A)  Business Process Management (BPM) 
B)  Radical redesign 
C)  New Product Development (NP
D)  
D)  Six sigma 
E)  Product life cycle management

Question 18

Which of the following digital business models offer services and products with a focus on digital innovation, and allows it to be integrated with different value chain models?

Accepted Answer

A)  Omnichannel 
B)  Ecosystem driver 
C)  Modular producer 
D)  Supplier 
E)  All of the above 
A)  Omnichannel 
B)  Ecosystem driver 
C)  Modular producer 
D)  Supplier 
E)  All of the above

Question 19

Enterprise systems are useful for organizations seeking to do all of the following EXCEPT:

Accepted Answer

A)  Encourage duplication of data 
B)  Centralize decision making 
C)  Make effective use of organizational databases 
D)  Unify operations 
E)  Standardize processes 
A)  Encourage duplication of data 
B)  Centralize decision making 
C)  Make effective use of organizational databases 
D)  Unify operations 
E)  Standardize processes

Question 20

ERP systems are credited with establishing new business models, rather than simply making a firm improve its practices.

Accepted Answer

A) True 
 B)False

ERP systems have all of the following characteristics EXCEPT:

Businesses today link their customers and suppliers through a single network that optimizes cost and opportunities for all. This is possible because of all of the following reasons EXCEPT:

Identify the benefits a company can receive after successfully implementing a CRM system.

ERP systems are expensive for all of the following reasons EXCEPT:

Which of the following is a comprehensive software package that incorporates all modules needed to run the internal operations of a business, including manufacturing, accounting, human resources, and sales modules?

This is a set of information system tools used to enable information flow within and between processes across an organization.

Business processes are functional in nature and rarely cut across different departments in an organization.

Differentiate between ERPI, ERPII, and ERPIII.

_________________________is (are) an all-encompassing tool used for modeling, building, executing, and monitoring business processes that go across organizational boundaries (and often systems).

When would an organization elect to use BPR over TQM?

Outline how Zara demonstrates a strong sense of process perspective in comparison to other more traditional retailers who seem to have a silo perspective.

If an organization was going to make substantial changes to its customer service department, which type of transformation tool would it use?

Personnel often react more favorable to incremental change rather than radical change because incremental change gives them control and ownership of improvements.

Explain issues companies have with one another when linking systems in order to participate in an integrated supply chain.

A business uses __________to measure the critical success dimensions of a business process.

List one of the largest enterprise systems vendors as identified in this chapter.

Enterprise Rent-A-Car was able to model and better understand how service requests were handled and then optimize the process, greatly benefiting the customer experience. Enterprise achieved this benefit using which tool?

Which of the following digital business models offer services and products with a focus on digital innovation, and allows it to be integrated with different value chain models?

Enterprise systems are useful for organizations seeking to do all of the following EXCEPT:

ERP systems are credited with establishing new business models, rather than simply making a firm improve its practices.

Introduction

The Information Systems Strategy Triangle

Strategic Use of Information Resources

Organizational Strategy and Information Systems

Digital Systems and the Design of Work

Architecture and Infrastructure

Security

The Business of Information Technology

Governance of the Information Systems Organization

Information Systems Sourcing

Managing It Projects

Business Intelligence, Knowledge Management, and Analytics

Privacy and Ethical Considerations in Information Management

Filters

Exam 6: Information Systems and Digital Transformation

ERP systems have all of the following characteristics EXCEPT:

Businesses today link their customers and suppliers through a single network that optimizes cost and opportunities for all. This is possible because of all of the following reasons EXCEPT:

Identify the benefits a company can receive after successfully implementing a CRM system.

ERP systems are expensive for all of the following reasons EXCEPT:

Which of the following is a comprehensive software package that incorporates all modules needed to run the internal operations of a business, including manufacturing, accounting, human resources, and sales modules?

This is a set of information system tools used to enable information flow within and between processes across an organization.

Business processes are functional in nature and rarely cut across different departments in an organization.

Differentiate between ERPI, ERPII, and ERPIII.

_________________________is (are) an all-encompassing tool used for modeling, building, executing, and monitoring business processes that go across organizational boundaries (and often systems).

When would an organization elect to use BPR over TQM?

Outline how Zara demonstrates a strong sense of process perspective in comparison to other more traditional retailers who seem to have a silo perspective.

If an organization was going to make substantial changes to its customer service department, which type of transformation tool would it use?

Personnel often react more favorable to incremental change rather than radical change because incremental change gives them control and ownership of improvements.

Explain issues companies have with one another when linking systems in order to participate in an integrated supply chain.

A business uses __________to measure the critical success dimensions of a business process.

List one of the largest enterprise systems vendors as identified in this chapter.

Enterprise Rent-A-Car was able to model and better understand how service requests were handled and then optimize the process, greatly benefiting the customer experience. Enterprise achieved this benefit using which tool?

Which of the following digital business models offer services and products with a focus on digital innovation, and allows it to be integrated with different value chain models?

Enterprise systems are useful for organizations seeking to do all of the following EXCEPT:

ERP systems are credited with establishing new business models, rather than simply making a firm improve its practices.

Introduction

The Information Systems Strategy Triangle

Strategic Use of Information Resources

Organizational Strategy and Information Systems

Digital Systems and the Design of Work

Architecture and Infrastructure

Security

The Business of Information Technology

Governance of the Information Systems Organization

Information Systems Sourcing

Managing It Projects

Business Intelligence, Knowledge Management, and Analytics

Privacy and Ethical Considerations in Information Management

Filters