Exam 5: Digital Systems and the Design of Work

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The factors driving the emergence of telecommuting include: changing demographics and lifestyle preferences, more powerful technologies, increasing reliance on web-based technologies, and _____________________.

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Shoshana Zuboff studied how papermakers' jobs were changed by the introduction of computers. What was one of her findings?

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As a result of increased flow of information, firms have seen an increase in middle managers.

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One of the best examples of outcome controls is the re-hiring of Steve Jobs by Apple as CEO

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Steve works for a pharmaceutical company and he specializes in marketing and sales. He generally works from home. According to the text, what type of worker is Steve?

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Which one of the following is a valid statement?

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The main benefit of ________________ is that users can work collaboratively to easily create and edit Web pages, and link them to useful resources.

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Retail workers and restaurant waitstaff are the most likely workers to be replaced by automation and robots.

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Lewin's change model to gain acceptance of new technology is based on 3 stages. Match the stage to its objective. Unfreezing Motivate employees for the new technology. Changing Provide ernployees with the new technology Refreezing Reinforce the value of the new technology by highlighting successes.

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Match the scenarios below as either representative of a virtual team or a more traditional team (non-virtual team). Virtual team Scheduling meetings is difficult because of different time zones. Traditional team Tearns often have face-to-face discussions. Virtual team Reliance on techrology to support tearn effectiveness. Traditional team Easily forned proup identity. Virtual team It's necessary for individuals to have strong cornrnuinication skills. Virtual team More likely to be diverse.

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The management of financial, material project, and human resources is a matter of __________________controls..

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The Department of Veterans Affairs (VA) realized it did not have adequate policies, education, or technology in place for remote workers when:

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Describe one job that once existed but today is obsolete (or is slowly becoming obsolete) because of technology.

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The type of controls that will be most likely be used for remote workers is:

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Why are teams using collaborative tools like groupware and wikis to coordinate their work rather than a communication tool like e-mail?

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Which collaboration technology is becoming more and more popular both inside and outside organizations, consuming much of our attention on a day-to-day basis?

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Two dimensions of considering virtual team activity are: same or different ______ and same or different ______.

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IBM has implemented a social network analysis tool that maps the _________ and the connections of IBM employees, supporting innovation by allowing employees to find others in the company with particular skills, interests or expertise.

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Data entry has always been a challenge in many business processes. There are technologies that have removed this challenge by allowing data to be captured at the time it is created, reducing the need for data entry clerks. List a specific example of this technology and the impact it has had on a particular industry.

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List the challenges that a global, virtual team must overcome to be successful.

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