Question 1

Becoming world class means becoming

Accepted Answer

A) one of the best in the world at what you do. 
B) better compared to where you were in the past. 
C) so powerful that competitors are afraid to challenge you. 
D) successful at maintaining your market position. 
E) adept at retaining your customer base. 
A) one of the best in the world at what you do. 
B) better compared to where you were in the past. 
C) so powerful that competitors are afraid to challenge you. 
D) successful at maintaining your market position. 
E) adept at retaining your customer base. A

Question 2

Organization development is a systemwide application of ________ knowledge to develop, improve, and reinforce the strategies, structures, and processes that lead to organization effectiveness.

Accepted Answer

A) financial 
B) quality control 
C) technological 
D) behavioral science 
E) product development 
A) financial 
B) quality control 
C) technological 
D) behavioral science 
E) product development D

Question 3

The companies that lead change most effectively establish a sense of normalcy and protect their employees from the pressures in the market.

Accepted Answer

A) True 
 B)False  False

Question 4

Define and discuss organization development.

Accepted Answer

Organizations become more ambidextrous a

Question 5

To move successfully into the future, you should commit to

Accepted Answer

A) thinking positively. 
B) lifelong learning. 
C) assessing risks. 
D) occasional change. 
E) total dominance. 
A) thinking positively. 
B) lifelong learning. 
C) assessing risks. 
D) occasional change. 
E) total dominance.

Question 6

According to Collins and Porras, truly great companies have

Accepted Answer

A) limited product lines. 
B) unswerving dedication to getting ahead. 
C) a corner on their respective markets. 
D) strong core values. 
E) little need to turn a profit. 
A) limited product lines. 
B) unswerving dedication to getting ahead. 
C) a corner on their respective markets. 
D) strong core values. 
E) little need to turn a profit.

Question 7

An organization's ability to achieve multiple objectives at the same time is referred to as the

Accepted Answer

A) benefit of the also. 
B) tyranny of the or. 
C) timing of the when. 
D) genius of the and. 
E) perfection of the two. 
A) benefit of the also. 
B) tyranny of the or. 
C) timing of the when. 
D) genius of the and. 
E) perfection of the two.

Question 8

The most accurate definition of a performance gap is the difference between

Accepted Answer

A) what is and what could be. 
B) what was and what is. 
C) what two employees can accomplish. 
D) what one company does and what its competitors do. 
E) what is manually possible and what is technologically possible. 
A) what is and what could be. 
B) what was and what is. 
C) what two employees can accomplish. 
D) what one company does and what its competitors do. 
E) what is manually possible and what is technologically possible.

Question 9

Identify and discuss the reasons for resistance to change.

Accepted Answer

Several reasons for resistance arise reg

Question 10

Many individuals and companies are plagued by the ________, the belief that multiple objectives are mutually exclusive.

Accepted Answer

A) problem of the if 
B) tyranny of the or 
C) timing of the when 
D) genius of the and 
E) threat of the what 
A) problem of the if 
B) tyranny of the or 
C) timing of the when 
D) genius of the and 
E) threat of the what

Question 11

To help implement a big change in its employee management procedures, the president of the Midland Gasket Manufacturing appoints a union official to the company's executive committee. This is an example of managing resistance through

Accepted Answer

A) education and communication. 
B) facilitation and support. 
C) negotiation and rewards. 
D) manipulation and cooptation. 
E) explicit and implicit coercion. 
A) education and communication. 
B) facilitation and support. 
C) negotiation and rewards. 
D) manipulation and cooptation. 
E) explicit and implicit coercion.

Question 12

"Team, our organization is in a fight for its very survival," said Thor Isaacsen, CEO of Hammer Products. "However, over the past month, we have developed sweeping changes in the way that we do business that will ensure our long-term success. And I believe that the most effective way for you to lead change in your divisions is to

Accepted Answer

A) keep our staff unaware of the crises we face." 
B) refrain from discussing our weaknesses and missed opportunities." 
C) establish a sense of urgency." 
D) engage in management 'happy talk'." 
E) shield employees from unhappy customers and shareholders." 
A) keep our staff unaware of the crises we face." 
B) refrain from discussing our weaknesses and missed opportunities." 
C) establish a sense of urgency." 
D) engage in management 'happy talk'." 
E) shield employees from unhappy customers and shareholders."

Question 13

Explain the concept of continuous learning, including the steps of the learning cycle, and discuss the role it could have in helping you develop leadership skills.

Accepted Answer

Continuous learning is a vital route to

Question 14

Chazz and Hayden are the marketing managers of two different branches of Edwards & Ashton Restaurant Supply. While preparing to submit his monthly sales report, Chazz realizes that his sales executives have consistently failed to reach their monthly targets, and he immediately announces to his team that they will have to work weekends until they reach their quota. On the other hand, due to changes he implemented earlier, Hayden's team members have been able to achieve their monthly targets.Judging from the strategy Chazz chose to deal with his problem, his sales staff will likely respond by becoming

Accepted Answer

A) responsive. 
B) grateful. 
C) determined. 
D) thoughtful. 
E) defensive. 
A) responsive. 
B) grateful. 
C) determined. 
D) thoughtful. 
E) defensive.

Question 15

Safety is a big concern at the Glory Canning Company, and so the company has spent a great deal of money on an education program that includes cartoons, stickers, skits put on by employees, daily announcements, and array of other promotional methods and items. Nevertheless, employees have proven less than enthusiastic about the initiative. Most likely their resistance is due to

Accepted Answer

A) inertia. 
B) self-interest. 
C) peer pressure. 
D) management tactics. 
E) surprise. 
A) inertia. 
B) self-interest. 
C) peer pressure. 
D) management tactics. 
E) surprise.

Question 16

Jaime thought - to himself - that the change proposed by management was reasonable. However, he wanted to be liked and accepted by his coworkers, most of whom vocally opposed the change. Therefore, he joined his coworkers in criticizing management for the change. This is an example of resistance brought about by

Accepted Answer

A) misunderstanding. 
B) different assessments. 
C) peer pressure. 
D) self-interest. 
E) management tactics. 
A) misunderstanding. 
B) different assessments. 
C) peer pressure. 
D) self-interest. 
E) management tactics.

Question 17

Explain the difference between reactive change and proactive change, as well as between adapters and shapers. Give examples.

Accepted Answer

Student answers and examples will vary b

Question 18

Lifelong learning requires

Accepted Answer

A) sticking to the ideas that proved successful in the past. 
B) doing what feels most comfortable. 
C) assessing the reasons behind one's successes and failures. 
D) celebrating one's successes and generally maintaining a positive attitude. 
E) relying on others' opinions to determine whether one is successful or not. 
A) sticking to the ideas that proved successful in the past. 
B) doing what feels most comfortable. 
C) assessing the reasons behind one's successes and failures. 
D) celebrating one's successes and generally maintaining a positive attitude. 
E) relying on others' opinions to determine whether one is successful or not.

Question 19

Francisco, a project manager at a telephone systems engineering firm, is holding a meeting in which he announces to the members of his work group that from now on, they will need to copy him on all email correspondence with clients. This raises an uproar, which Francisco quells by holding up a hand and saying, "This is the way I want it done!" He looks around the room before saying "Any questions?" in a tone that implies there had better not be any questions. As a result, the team members comply, but every time one of them has to copy Francisco on a client email, no matter how insignificant the subject matter, they resent it. This is an example of resistance brought about by

Accepted Answer

A) misunderstanding. 
B) different assessments. 
C) peer pressure. 
D) self-interest. 
E) management tactics. 
A) misunderstanding. 
B) different assessments. 
C) peer pressure. 
D) self-interest. 
E) management tactics.

Question 20

Tyra Kendrick, Western Division manager, knows that the upcoming year's budget and planning process will be a challenge. For the first time in ten years, the company is changing its budgeting, salary administration, and marketing approach, and a major reorganization will be involved. She expects the managers and staff to resist the planned changes. How might she influence her managers to accept and publicly support the changes?

Accepted Answer

A) Involve her managers in design and implementation of the budget and planning process. 
B) Centralize authority and limit empowerment during the changes. 
C) Lay down the law, reminding her managers of who is boss. 
D) Remind her managers that she will not have patience or understanding with staff affected by the changes. 
E) Withhold information from her managers regarding the nature and logic associated with the changes. 
A) Involve her managers in design and implementation of the budget and planning process. 
B) Centralize authority and limit empowerment during the changes. 
C) Lay down the law, reminding her managers of who is boss. 
D) Remind her managers that she will not have patience or understanding with staff affected by the changes. 
E) Withhold information from her managers regarding the nature and logic associated with the changes.

Becoming world class means becoming

Organization development is a systemwide application of ________ knowledge to develop, improve, and reinforce the strategies, structures, and processes that lead to organization effectiveness.

The companies that lead change most effectively establish a sense of normalcy and protect their employees from the pressures in the market.

Define and discuss organization development.

To move successfully into the future, you should commit to

According to Collins and Porras, truly great companies have

An organization's ability to achieve multiple objectives at the same time is referred to as the

The most accurate definition of a performance gap is the difference between

Identify and discuss the reasons for resistance to change.

Many individuals and companies are plagued by the ________, the belief that multiple objectives are mutually exclusive.

To help implement a big change in its employee management procedures, the president of the Midland Gasket Manufacturing appoints a union official to the company's executive committee. This is an example of managing resistance through

Explain the concept of continuous learning, including the steps of the learning cycle, and discuss the role it could have in helping you develop leadership skills.

Explain the difference between reactive change and proactive change, as well as between adapters and shapers. Give examples.

Lifelong learning requires

Managing and Performing

The External and Internal Environments

Managerial Decision Making

Planning and Strategic Management

Ethics, Corporate Responsibility, and Sustainability

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Motivating for Performance

Teamwork

Communicating

Managerial Control

Managing Technology and Innovation

Filters

Exam 18: Creating and Leading Change

Becoming world class means becoming

Organization development is a systemwide application of ________ knowledge to develop, improve, and reinforce the strategies, structures, and processes that lead to organization effectiveness.

The companies that lead change most effectively establish a sense of normalcy and protect their employees from the pressures in the market.

Define and discuss organization development.

To move successfully into the future, you should commit to

According to Collins and Porras, truly great companies have

An organization's ability to achieve multiple objectives at the same time is referred to as the

The most accurate definition of a performance gap is the difference between

Identify and discuss the reasons for resistance to change.

Many individuals and companies are plagued by the ________, the belief that multiple objectives are mutually exclusive.

To help implement a big change in its employee management procedures, the president of the Midland Gasket Manufacturing appoints a union official to the company's executive committee. This is an example of managing resistance through

Explain the concept of continuous learning, including the steps of the learning cycle, and discuss the role it could have in helping you develop leadership skills.

Explain the difference between reactive change and proactive change, as well as between adapters and shapers. Give examples.

Lifelong learning requires

Managing and Performing

The External and Internal Environments

Managerial Decision Making

Planning and Strategic Management

Ethics, Corporate Responsibility, and Sustainability

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Motivating for Performance

Teamwork

Communicating

Managerial Control

Managing Technology and Innovation

Filters