Exam 18: Creating and Leading Change

The managers at Finnegan Insurance are proposing a change in the way performance evaluations are done. Most employees who dislike the change are unsure about how exactly the change will be made and do not have enough information about the new policy. Given this situation, the best method for managing resistance to change is most likely through

A direct and sometimes effective way to convince people to change is to

In the context of motivating change, "moving" refers to

According to Jim Collins, a person who organizes people and resources toward the effective and efficient pursuit of predetermined objectives can be categorized as a(n)

One cause for complacency is

Introducing and sustaining multiple policies, practices, and procedures across multiple units and levels is called

Chazz and Hayden are the marketing managers of two different branches of Edwards & Ashton Restaurant Supply. While preparing to submit his monthly sales report, Chazz realizes that his sales executives have consistently failed to reach their monthly targets, and he immediately announces to his team that they will have to work weekends until they reach their quota. On the other hand, due to changes he implemented earlier, Hayden's team members have been able to achieve their monthly targets.Hayden's team members have been able to achieve their monthly targets due to changes he implemented earlier. This is an example of ________ change.

After reading a Harvard/McKinsey study of organizational excellence, CEO Don Stillhouse was motivated to lead his company to achieve sustained, superior performance by focusing on the key factors identified by the authors, i.e.,

The final step in managing resistance involves strengthening new behaviors that support a change and is referred to as

Asking for and listening to others' information and opinions and reflecting honestly on one's own successes and failures are part of lifelong learning.

Claus manages a large business unit in a global corporation. Recently, the business unit has experienced recruiting failures. Claus needs to change the long-standing recruiting process, although many staff will resist any changes, including Nick, a tremendous talent but a "loose cannon." Nick has been vocal in his criticism of the recruiting program. What is a covert tactic that Claus might successfully employ to change his recruiting program and gain the staff's acceptance of the changes?

Although Trans-American Consolidated Truck & Transport is a large, bureaucratic organization, it is about to undertake a massive change in the way it does business. These changes will include redesigning processes, reward systems, and managerial selection and training. The ultimate goal of these changes is to improve the company's efficiency, allowing it to achieve many goals at the same time. For the purpose, the company develops a project team, which is asked to identify the factors that prevent people from changing, as well as those that drive them toward change.The ultimate goal of the change process is to enable the company to achieve many goals at the same time, which is known as organizational

The key to successful change in an organization is

Reactive change implies being a(n)

The Nagoya Precision Drill Company has just begun to initiate major changes in its manufacturing processes. There has been some resistance among employees to these changes, but middle management has developed some specific approaches to enlist their cooperation:1. Management will hold a series of small-group discussions in which they will explain why the changes are being made.2. A few leading workers known for their resistance to change have been appointed to serve as employee liaisons on the change leadership team.3. A vacation-time bonus will be awarded to employee groups who meet the organization's timeline for implementing the changes.4. If any employees consistently cause their work groups to fall behind schedule, they will be given the choice of either adapting to the new program or finding some other place to work.The leadership at Nagoya Precision Drill has selected a few leading workers known for their resistance to change and appointed them to serve as employee liaisons on the change leadership team. This is an attempt to manage resistance to change through

The Nagoya Precision Drill Company has just begun to initiate major changes in its manufacturing processes. There has been some resistance among employees to these changes, but middle management has developed some specific approaches to enlist their cooperation:1. Management will hold a series of small-group discussions in which they will explain why the changes are being made.2. A few leading workers known for their resistance to change have been appointed to serve as employee liaisons on the change leadership team.3. A vacation-time bonus will be awarded to employee groups who meet the organization's timeline for implementing the changes.4. If any employees consistently cause their work groups to fall behind schedule, they will be given the choice of either adapting to the new program or finding some other place to work.If any employee at Nagoya Precision Drill consistently causes his or her work group to fall behind schedule, that person will be given the choice of either adapting to the new program or finding some other place to work. Thus, the company leadership is attempting to manage resistance to change by means of

Total organization change is also referred to as

Strategic, techno-structural, human resource management, and human process are types of

According to Jim Collins, a person who builds enduring greatness through a paradoxical blend of personal humility and professional will is categorized as a

Winston's supervisors have identified him as potential management material, and over the next few weeks, the leadership in his company will be observing his work to see if he has what it takes to move up to the next level. In order to demonstrate his capability as a manager, Winston should show that he can