Exam 18: Creating and Leading Change

Cynthia, Juan, and Ahmed are managers at a department store. They have been notified by their district office, just as the extremely busy holiday season is to begin, that there are several significant changes about to take place in their organization. While none of them are enthusiastic about the changes, their reasons for "fighting back," as they put it, are different. Cynthia thinks it a bad idea to implement the changes during such a busy period. Juan realizes that the proposed changes will cause him to lose certain privileges that he is not willing to sacrifice. Ahmed, on the other hand, does not want to disturb the status quo and prefers the old ways of doing things.When Juan says that the proposed changes will cause him to lose certain privileges that he is not willing to sacrifice, it is an example of resistance to change caused by

(Multiple Choice)

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Question 121

Too much happy talk from company leadership, too many visible resources, low overall standards, a lack of sufficient performance feedback from outside sources, and the absence of a visible crisis are all causes for

(Multiple Choice)

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Question 122

Chazz and Hayden are the marketing managers of two different branches of Edwards & Ashton Restaurant Supply. While preparing to submit his monthly sales report, Chazz realizes that his sales executives have consistently failed to reach their monthly targets, and he immediately announces to his team that they will have to work weekends until they reach their quota. On the other hand, due to changes he implemented earlier, Hayden's team members have been able to achieve their monthly targets.When he realized that his sales executives had failed to reach their targets, Chazz announced that they would have to work weekends until they did. This is an example of ______ change.

(Multiple Choice)

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Question 123

The three repeating components of the learning cycle are

(Multiple Choice)

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Question 124

Identifying the specific forces that prevent people from changing and those that will drive people toward change is called

(Multiple Choice)

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Question 125

Among the steps for leading change, the one that requires using every possible channel and opportunity to talk up and reinforce the company's long-term aspirations and required new behaviors is

(Multiple Choice)

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Question 126

Among the methods for managing resistance to change, using ________ runs the risk of leaving people angry at the initiators.

(Multiple Choice)

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Question 127

Showing 121 - 127 of 127

Too much happy talk from company leadership, too many visible resources, low overall standards, a lack of sufficient performance feedback from outside sources, and the absence of a visible crisis are all causes for

The three repeating components of the learning cycle are

Identifying the specific forces that prevent people from changing and those that will drive people toward change is called

Among the steps for leading change, the one that requires using every possible channel and opportunity to talk up and reinforce the company's long-term aspirations and required new behaviors is

Among the methods for managing resistance to change, using ________ runs the risk of leaving people angry at the initiators.

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