Question 1

Which of the following is an example of collaboration across boundaries?

Accepted Answer

A) Allie, a bookkeeper, has an idea for keeping more efficient records of outstanding invoices, and she clears the idea with her accounting manager before implementation. 
B) While working out in the company gym, Jamal comes up with an idea that might help his team member Ursula with the ad campaign she is working on. 
C) Before deciding on the trim size of the book his editorial team is producing, Hector asks the shipping department how the various choices will affect packing costs. 
D) Mei stays late to stuff an important mailing in envelopes because her boss, an executive, needs the mailing to go out in the next morning's mail. 
E) After listening to the complaints of the other technicians in the IT Department, Gregor devises a standard form for company employees to use for service requests. 
A) Allie, a bookkeeper, has an idea for keeping more efficient records of outstanding invoices, and she clears the idea with her accounting manager before implementation. 
B) While working out in the company gym, Jamal comes up with an idea that might help his team member Ursula with the ad campaign she is working on. 
C) Before deciding on the trim size of the book his editorial team is producing, Hector asks the shipping department how the various choices will affect packing costs. 
D) Mei stays late to stuff an important mailing in envelopes because her boss, an executive, needs the mailing to go out in the next morning's mail. 
E) After listening to the complaints of the other technicians in the IT Department, Gregor devises a standard form for company employees to use for service requests. C

Question 2

A(n)________ skill is the ability to perform a specialized task that involves a certain method or process.

Accepted Answer

A) conceptual 
B) administration 
C) interpersonal 
D) communication 
E) technical 
A) conceptual 
B) administration 
C) interpersonal 
D) communication 
E) technical E

Question 3

________ managers are typically concerned with the interaction between the organization and its external environment.

Accepted Answer

A) Operational 
B) Top-level 
C) Middle-level 
D) Frontline 
E) Tactical 
A) Operational 
B) Top-level 
C) Middle-level 
D) Frontline 
E) Tactical B

Question 4

Explain the importance of emotional intelligence.

Accepted Answer

Student answers will vary but should dem

Question 5

"Initially, I didn't want a new boss from outside our industry. How would she be able to train us to perform specialized tasks involving our particular methods and processes, or evaluate how well we were performing these tasks? In other words, would she have the necessary ________?" asked Bart. "But, in fact, Cynthia already knew or quickly learned these. She is certainly credible with me."

Accepted Answer

A) conceptual and decision skills 
B) selling skills 
C) language fluency 
D) technical skills 
E) negotiating skills 
A) conceptual and decision skills 
B) selling skills 
C) language fluency 
D) technical skills 
E) negotiating skills

Question 6

Luxe Slumber is a company that produces high-quality mattresses. Omar, the CEO, makes all the business deals for the company. He negotiates with suppliers and gets new customers and business for the company. Charles communicates his vision for the company and what he would like it to achieve to Ana, who lays out plans to make possible the execution of that vision. Ana delegates the work accordingly by communicating to the sales and production managers Omar's vision and what he requires of them. Irving, a floor manager, makes sure that the workers do their jobs at the required pace to meet the targets and goals of the company.Omar is a ________ manager.

Accepted Answer

A) strategic 
B) frontline 
C) tactical 
D) operations 
E) administrative 
A) strategic 
B) frontline 
C) tactical 
D) operations 
E) administrative

Question 7

Cost competitiveness involves

Accepted Answer

A) sacrificing quality to keep costs low. 
B) increasing prices to boost profits. 
C) pricing products at a level attractive to consumers. 
D) managing costs by being effective. 
E) offering high-quality products at higher prices. 
A) sacrificing quality to keep costs low. 
B) increasing prices to boost profits. 
C) pricing products at a level attractive to consumers. 
D) managing costs by being effective. 
E) offering high-quality products at higher prices.

Question 8

Felipe is the manager of Pawlicious, a bakery that specializes in cookies for cats and dogs. As the manager of the bakery, he has many responsibilities. One day he holds a meeting where he informs the employees that the company must freeze wages for the next year. An agitated employee threatens to "make the company regret this," so Felipe asks the employee to leave immediately and makes sure that security personnel escort the employee off the premises. After the meeting, Felipe goes to meet one of the bakery's distributors to obtain information about possible new markets for the company's products. Then he represents the company at a dinner for the retiring bank officer who handled Pawlicious's account for many years. These are some of the roles that Felipe performs as a manager.Which of the following roles was Felipe performing when he dealt with the angry employee?

Accepted Answer

A) monitor 
B) negotiator 
C) disturbance handler 
D) resource allocator 
E) liaison 
A) monitor 
B) negotiator 
C) disturbance handler 
D) resource allocator 
E) liaison

Question 9

Done properly, sustainability encourages people to live in ways that can be maintained for a short period without harming environmental resources.

Accepted Answer

A) True 
 B)False

Question 10

Felipe is the manager of Pawlicious, a bakery that specializes in cookies for cats and dogs. As the manager of the bakery, he has many responsibilities. One day he holds a meeting where he informs the employees that the company must freeze wages for the next year. An agitated employee threatens to "make the company regret this," so Felipe asks the employee to leave immediately and makes sure that security personnel escort the employee off the premises. After the meeting, Felipe goes to meet one of the bakery's distributors to obtain information about possible new markets for the company's products. Then he represents the company at a dinner for the retiring bank officer who handled Pawlicious's account for many years. These are some of the roles that Felipe performs as a manager.Which of the following roles was Felipe performing when he notified the employees of the upcoming wage freeze?

Accepted Answer

A) negotiator 
B) liaison 
C) disseminator 
D) spokesperson 
E) entrepreneur 
A) negotiator 
B) liaison 
C) disseminator 
D) spokesperson 
E) entrepreneur

Question 11

Operational managers play a crucial role in an organization because they provide

Accepted Answer

A) the link between management and nonmanagement personnel. 
B) overall direction by formulating strategy and controlling resources. 
C) the key plans for an organization's success. 
D) feedback on top management performance. 
E) direction and strategy for the organization. 
A) the link between management and nonmanagement personnel. 
B) overall direction by formulating strategy and controlling resources. 
C) the key plans for an organization's success. 
D) feedback on top management performance. 
E) direction and strategy for the organization.

Question 12

Which of the following is an example of innovation?

Accepted Answer

A) A company redecorates its stores to look up to date. 
B) A company charges fees for late returns of rentals. 
C) A company lowers the price of its traditional product. 
D) A company invents a new way to deliver digital content. 
E) A company reduces its staff to cut operating costs. 
A) A company redecorates its stores to look up to date. 
B) A company charges fees for late returns of rentals. 
C) A company lowers the price of its traditional product. 
D) A company invents a new way to deliver digital content. 
E) A company reduces its staff to cut operating costs.

Question 13

When individuals view themselves as employees and expect their employers to tell them what to do and give them pay and benefits, those individuals are acting as

Accepted Answer

A) self-reliant employees. 
B) agents for social capital. 
C) passive employees. 
D) emotionally intelligent employees. 
E) connected team members. 
A) self-reliant employees. 
B) agents for social capital. 
C) passive employees. 
D) emotionally intelligent employees. 
E) connected team members.

Question 14

In the future, ________ business organizations will be the most effective.

Accepted Answer

A) hierarchical 
B) closed 
C) flexible 
D) bureaucratic 
E) traditional 
A) hierarchical 
B) closed 
C) flexible 
D) bureaucratic 
E) traditional

Question 15

Gerard is a general manager for Handy Dandy Corp., a tool-manufacturing firm. He is considering some changes to the production floor, which include layout adjustments and the purchase of new equipment to improve efficiency. He also wants to promote one of his employees to team leader. Which of the following functions of management is Gerard performing?

Accepted Answer

A) planning 
B) training 
C) leading 
D) organizing 
E) controlling 
A) planning 
B) training 
C) leading 
D) organizing 
E) controlling

Question 16

Which of the following roles involves searching for new business opportunities and initiating new projects to create change?

Accepted Answer

A) leader 
B) figurehead 
C) entrepreneur 
D) disseminator 
E) monitor 
A) leader 
B) figurehead 
C) entrepreneur 
D) disseminator 
E) monitor

Question 17

________ is defined as the excellence of a product.

Accepted Answer

A) Innovation 
B) Quality 
C) Demand 
D) Value 
E) Reliability 
A) Innovation 
B) Quality 
C) Demand 
D) Value 
E) Reliability

Question 18

Titles such as assistant manager and supervisor typically belong to the ________ level of management.

Accepted Answer

A) strategic 
B) middle 
C) primary 
D) operational 
E) tactical 
A) strategic 
B) middle 
C) primary 
D) operational 
E) tactical

Question 19

Marc is on the fast track to become an executive in his company. As he advances, he will most likely have less and less need of his ________ skills.

Accepted Answer

A) communication 
B) technical 
C) interpersonal 
D) conceptual 
E) decision 
A) communication 
B) technical 
C) interpersonal 
D) conceptual 
E) decision

Question 20

Luxe Slumber is a company that produces high-quality mattresses. Omar, the CEO, makes all the business deals for the company. He negotiates with suppliers and gets new customers and business for the company. Charles communicates his vision for the company and what he would like it to achieve to Ana, who lays out plans to make possible the execution of that vision. Ana delegates the work accordingly by communicating to the sales and production managers Omar's vision and what he requires of them. Irving, a floor manager, makes sure that the workers do their jobs at the required pace to meet the targets and goals of the company.Irving, the floor manager, is a ________ manager.

Accepted Answer

A) strategic 
B) tactical 
C) middle 
D) top-level 
E) frontline 
A) strategic 
B) tactical 
C) middle 
D) top-level 
E) frontline

Which of the following is an example of collaboration across boundaries?

A(n)________ skill is the ability to perform a specialized task that involves a certain method or process.

________ managers are typically concerned with the interaction between the organization and its external environment.

Explain the importance of emotional intelligence.

Cost competitiveness involves

Done properly, sustainability encourages people to live in ways that can be maintained for a short period without harming environmental resources.

Operational managers play a crucial role in an organization because they provide

Which of the following is an example of innovation?

When individuals view themselves as employees and expect their employers to tell them what to do and give them pay and benefits, those individuals are acting as

In the future, ________ business organizations will be the most effective.

Which of the following roles involves searching for new business opportunities and initiating new projects to create change?

________ is defined as the excellence of a product.

Titles such as assistant manager and supervisor typically belong to the ________ level of management.

Marc is on the fast track to become an executive in his company. As he advances, he will most likely have less and less need of his ________ skills.

The External and Internal Environments

Managerial Decision Making

Planning and Strategic Management

Ethics, Corporate Responsibility, and Sustainability

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Motivating for Performance

Teamwork

Communicating

Managerial Control

Managing Technology and Innovation

Creating and Leading Change

Filters

Exam 1: Managing and Performing

Which of the following is an example of collaboration across boundaries?

A(n)________ skill is the ability to perform a specialized task that involves a certain method or process.

________ managers are typically concerned with the interaction between the organization and its external environment.

Explain the importance of emotional intelligence.

Cost competitiveness involves

Done properly, sustainability encourages people to live in ways that can be maintained for a short period without harming environmental resources.

Operational managers play a crucial role in an organization because they provide

Which of the following is an example of innovation?

When individuals view themselves as employees and expect their employers to tell them what to do and give them pay and benefits, those individuals are acting as

In the future, ________ business organizations will be the most effective.

Which of the following roles involves searching for new business opportunities and initiating new projects to create change?

________ is defined as the excellence of a product.

Titles such as assistant manager and supervisor typically belong to the ________ level of management.

Marc is on the fast track to become an executive in his company. As he advances, he will most likely have less and less need of his ________ skills.

The External and Internal Environments

Managerial Decision Making

Planning and Strategic Management

Ethics, Corporate Responsibility, and Sustainability

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Motivating for Performance

Teamwork

Communicating

Managerial Control

Managing Technology and Innovation

Creating and Leading Change

Filters