Question 1

The process of teaching new employees the basic skills they need to perform their jobs is

Accepted Answer

A) recruiting. 
B) training. 
C) orientation. 
D) affirmative action. 
E) coaching. 
A) recruiting. 
B) training. 
C) orientation. 
D) affirmative action. 
E) coaching.

Question 2

Training is part of an organization's

Accepted Answer

A) business needs. 
B) tactical plan. 
C) business plan. 
D) strategic plan. 
E) immediate plan. 
A) business needs. 
B) tactical plan. 
C) business plan. 
D) strategic plan. 
E) immediate plan.

Question 3

The list of specific duties and skills required on the job, which are used in determining the training required for performing the job, are found in

Accepted Answer

A) job instruction and on-the-job training. 
B) equal access and affirmative action. 
C) job standards and specialization. 
D) performance standards. 
E) job descriptions and job specifications. 
A) job instruction and on-the-job training. 
B) equal access and affirmative action. 
C) job standards and specialization. 
D) performance standards. 
E) job descriptions and job specifications.

Question 4

The following are all steps in an employee's training program except

Accepted Answer

A) evaluating the training. 
B) assessing training needs. 
C) designing the training program. 
D) validating the training program. 
E) attending the orientation program. 
A) evaluating the training. 
B) assessing training needs. 
C) designing the training program. 
D) validating the training program. 
E) attending the orientation program.

Question 5

To reduce the risk of negligent training accusations, an employer should

Accepted Answer

A) train all employees who work with dangerous equipment, materials, or processes. 
B) never change the training program content. 
C) offer basic training programs only. 
D) accept all applicants for training programs. 
E) hire consultants to do training. 
A) train all employees who work with dangerous equipment, materials, or processes. 
B) never change the training program content. 
C) offer basic training programs only. 
D) accept all applicants for training programs. 
E) hire consultants to do training.

Question 6

The first step in performance analysis is to appraise the employee's performance since, to improve it, the firm must first determine the person's current performance compared to

Accepted Answer

A) what it should be. 
B) co-workers' performance. 
C) what it really is. 
D) work group performance. 
E) managerial performance. 
A) what it should be. 
B) co-workers' performance. 
C) what it really is. 
D) work group performance. 
E) managerial performance.

Question 7

Advantages of on-the-job training include all of the following except

Accepted Answer

A) learning while producing. 
B) minimal or no use of classrooms or programmed learning devices. 
C) trainees get quick feedback. 
D) being relatively inexpensive. 
E) self-paced training. 
A) learning while producing. 
B) minimal or no use of classrooms or programmed learning devices. 
C) trainees get quick feedback. 
D) being relatively inexpensive. 
E) self-paced training.

Question 8

Any of the following may be problems with an orientation program except

Accepted Answer

A) little or no orientation is provided. 
B) new employees are inundated with forms to fill out. 
C) the immediate supervisor provides only a few details at a time. 
D) orientation provided by the HR department is too broad to be meaningful. 
E) too much information is provided in a short time. 
A) little or no orientation is provided. 
B) new employees are inundated with forms to fill out. 
C) the immediate supervisor provides only a few details at a time. 
D) orientation provided by the HR department is too broad to be meaningful. 
E) too much information is provided in a short time.

Question 9

Targus, an engineering consulting company based in Vancouver, Canada, has opened new offices in Hong Kong and Singapore.Targus wishes to hire Asian-born staff for these new offices and would also like to increase the percentage of aboriginal persons it hires as engineering consultants in British Columbia and Saskatchewan.Given this shift in hiring practices, designing the orientation program for the company will present which of the following challenges?

Accepted Answer

A) nothing, there is no challenge 
B) the challenge of union vs non-union employees 
C) orienting employees from a different background poses a special challenge in that the values of the organization may be new to them 
D) hiring a diverse workforce creates a new corporate culture 
E) the main learning style of new employees will be auditory 
A) nothing, there is no challenge 
B) the challenge of union vs non-union employees 
C) orienting employees from a different background poses a special challenge in that the values of the organization may be new to them 
D) hiring a diverse workforce creates a new corporate culture 
E) the main learning style of new employees will be auditory

Question 10

The last column of the task analysis record form indicates whether the task is best learned from

Accepted Answer

A) job instruction training. 
B) on-the-job training. 
C) on- or off-the-job training. 
D) vestibule training. 
E) simulated training. 
A) job instruction training. 
B) on-the-job training. 
C) on- or off-the-job training. 
D) vestibule training. 
E) simulated training.

Question 11

Task analysis is a detailed study of a job to identify the skills required so that an appropriate training program may be instituted.

Accepted Answer

A) True 
 B)False

Question 12

Under Canadian human rights legislation, several aspects of training programs must be assessed with an eye toward the program's impact on

Accepted Answer

A) reverse discrimination. 
B) white males. 
C) company profits. 
D) highly educated workers. 
E) designated group members. 
A) reverse discrimination. 
B) white males. 
C) company profits. 
D) highly educated workers. 
E) designated group members.

Question 13

On-the-job training requires facilities like classrooms, programmed learning devices, and textbooks, and thus can become expensive.

Accepted Answer

A) True 
 B)False

Question 14

Cross-cultural communication training covers

Accepted Answer

A) the history of other nations. 
B) literacy training. 
C) computer-based simulations. 
D) T-groups. 
E) workplace cultural etiquette and interpersonal skills. 
A) the history of other nations. 
B) literacy training. 
C) computer-based simulations. 
D) T-groups. 
E) workplace cultural etiquette and interpersonal skills.

Question 15

Job analysis specifies what the trainee will be able to accomplish after successfully completing the training program.

Accepted Answer

A) True 
 B)False

Question 16

The first step in training is to determine what training is required.

Accepted Answer

A) True 
 B)False

Question 17

Identify and briefly describe the five steps in the training and development process.

Accepted Answer

Up to 2 points each for accura

Question 18

The type of information that is found on an employer task analysis record form includes all of the following except

Accepted Answer

A) performance conditions. 
B) quantity and quality standards. 
C) a task list. 
D) skills not required to learn. 
E) how often performed. 
A) performance conditions. 
B) quantity and quality standards. 
C) a task list. 
D) skills not required to learn. 
E) how often performed.

Question 19

You have recently been hired as the human resources director of a retailer operating across Canada.One of your first priorities is to determine whether training is an issue in some stores that are not meeting expectations for sales.How will you determine if there is a need for training at these stores?

Accepted Answer

Two points for stating that the objectiv

Question 20

Purposes of training needs analysis include the following except

Accepted Answer

A) developing reasonable performance objectives. 
B) analyzing skills and needs of prospective trainees. 
C) identifying specific job performance and skills needed. 
D) ensuring employment equity goals are met. 
E) developing specific knowledge objectives. 
A) developing reasonable performance objectives. 
B) analyzing skills and needs of prospective trainees. 
C) identifying specific job performance and skills needed. 
D) ensuring employment equity goals are met. 
E) developing specific knowledge objectives.

The process of teaching new employees the basic skills they need to perform their jobs is

Training is part of an organization's

The list of specific duties and skills required on the job, which are used in determining the training required for performing the job, are found in

The following are all steps in an employee's training program except

To reduce the risk of negligent training accusations, an employer should

The first step in performance analysis is to appraise the employee's performance since, to improve it, the firm must first determine the person's current performance compared to

Advantages of on-the-job training include all of the following except

Any of the following may be problems with an orientation program except

The last column of the task analysis record form indicates whether the task is best learned from

Task analysis is a detailed study of a job to identify the skills required so that an appropriate training program may be instituted.

Under Canadian human rights legislation, several aspects of training programs must be assessed with an eye toward the program's impact on

On-the-job training requires facilities like classrooms, programmed learning devices, and textbooks, and thus can become expensive.

Cross-cultural communication training covers

Job analysis specifies what the trainee will be able to accomplish after successfully completing the training program.

The first step in training is to determine what training is required.

Identify and briefly describe the five steps in the training and development process.

The type of information that is found on an employer task analysis record form includes all of the following except

Purposes of training needs analysis include the following except

The Strategic Role of Human Resources Management

The Changing Legal Emphasis: Compliance and Impact on Canadian Workplaces

Human Resources Management and Technology

Designing and Analyzing Jobs

Human Resources Planning

Recruitment

Selection

Career Development

Performance Management

Strategic Pay Plans

Pay-for-Performance and Financial Incentives

Employee Benefits and Services

Occupational Health and Safety

Managing Employee Separations: Foundations of Employee Engagement, Communication, and Turnover Management

Labour Relations

Managing Human Resources in a Global Business

Filters

Exam 8: Orientation and Training

The process of teaching new employees the basic skills they need to perform their jobs is

Training is part of an organization's

The list of specific duties and skills required on the job, which are used in determining the training required for performing the job, are found in

The following are all steps in an employee's training program except

To reduce the risk of negligent training accusations, an employer should

The first step in performance analysis is to appraise the employee's performance since, to improve it, the firm must first determine the person's current performance compared to

Advantages of on-the-job training include all of the following except

Any of the following may be problems with an orientation program except

The last column of the task analysis record form indicates whether the task is best learned from

Task analysis is a detailed study of a job to identify the skills required so that an appropriate training program may be instituted.

Under Canadian human rights legislation, several aspects of training programs must be assessed with an eye toward the program's impact on

On-the-job training requires facilities like classrooms, programmed learning devices, and textbooks, and thus can become expensive.

Cross-cultural communication training covers

Job analysis specifies what the trainee will be able to accomplish after successfully completing the training program.

The first step in training is to determine what training is required.

Identify and briefly describe the five steps in the training and development process.

The type of information that is found on an employer task analysis record form includes all of the following except

Purposes of training needs analysis include the following except

The Strategic Role of Human Resources Management

The Changing Legal Emphasis: Compliance and Impact on Canadian Workplaces

Human Resources Management and Technology

Designing and Analyzing Jobs

Human Resources Planning

Recruitment

Selection

Career Development

Performance Management

Strategic Pay Plans

Pay-for-Performance and Financial Incentives

Employee Benefits and Services

Occupational Health and Safety

Managing Employee Separations: Foundations of Employee Engagement, Communication, and Turnover Management

Labour Relations

Managing Human Resources in a Global Business

Filters