Question 1

Cultural sensitivity training includes

Accepted Answer

A) T-groups. 
B) language training. 
C) on-the-job training. 
D) audiovisual techniques. 
E) sensitizing employees to the views of different cultural groups toward work. 
A) T-groups. 
B) language training. 
C) on-the-job training. 
D) audiovisual techniques. 
E) sensitizing employees to the views of different cultural groups toward work.

Question 2

A training method that joins two or more distant groups using a combination of audio and visual equipment is called

Accepted Answer

A) computer program training. 
B) videoconferencing. 
C) programmed learning. 
D) on-the-job training. 
E) job instruction training. 
A) computer program training. 
B) videoconferencing. 
C) programmed learning. 
D) on-the-job training. 
E) job instruction training.

Question 3

Simulated training is a technique in which trainees learn on actual equipment.

Accepted Answer

A) True 
 B)False

Question 4

You have chosen the instructional design for the new training program for which you are responsible.In order to ensure that the training program will meet its objectives, it is important to do which of the following before implementing the program company-wide?

Accepted Answer

A) do a needs assessment 
B) decide whether computer-based training is appropriate 
C) conduct a job analysis 
D) conduct a pilot study with a small group of employees and assess the results 
E) assess employee socialization 
A) do a needs assessment 
B) decide whether computer-based training is appropriate 
C) conduct a job analysis 
D) conduct a pilot study with a small group of employees and assess the results 
E) assess employee socialization

Question 5

The heart of the task analysis record form is the column in which

Accepted Answer

A) the task is listed. 
B) the standards of performance for each task and subtask are listed. 
C) the competencies and specific skills or knowledge required for each of the tasks and subtasks are listed. 
D) the job's main tasks and subtasks are listed. 
E) there is an indication of whether the task is learned best on- or off-the-job. 
A) the task is listed. 
B) the standards of performance for each task and subtask are listed. 
C) the competencies and specific skills or knowledge required for each of the tasks and subtasks are listed. 
D) the job's main tasks and subtasks are listed. 
E) there is an indication of whether the task is learned best on- or off-the-job.

Question 6

Before getting in front of a camera for videoconferencing, the instructor should

Accepted Answer

A) participate in computerized training. 
B) visit other cities where learners will be located. 
C) arrive just before going on camera. 
D) prepare a training manual for learners. 
E) practice vestibule training. 
A) participate in computerized training. 
B) visit other cities where learners will be located. 
C) arrive just before going on camera. 
D) prepare a training manual for learners. 
E) practice vestibule training.

Question 7

Executives typically do not participate in formal orientation activities.

Accepted Answer

A) True 
 B)False

Question 8

You have just been hired as the director of human resources at a sportswear retailer.The employee handbook states that "all employees will have the benefits listed in the handbook for as long as they are employed with the company."In revising the contents of the employee handbook, it is an important component of your role to be aware of which o f the following?

Accepted Answer

A) employee handbooks should not form part of the orientation process 
B) it should not be a job requirement that employees review the handbook 
C) in employee dismissal situations courts rarely review handbooks 
D) courts have found certain terms in employee handbooks to constitute terms of the employment contract and, therefore, the company is at legal risk if it decides to alter the benefits package in the future 
E) it is a best practice to keep benefits static over time 
A) employee handbooks should not form part of the orientation process 
B) it should not be a job requirement that employees review the handbook 
C) in employee dismissal situations courts rarely review handbooks 
D) courts have found certain terms in employee handbooks to constitute terms of the employment contract and, therefore, the company is at legal risk if it decides to alter the benefits package in the future 
E) it is a best practice to keep benefits static over time

Question 9

A training technique in which trainees are presented with integrated computerized simulations and which uses multimedia, including videotapes, to help the trainee learn how to do the job is called

Accepted Answer

A) computer-based training. 
B) videoconferencing. 
C) job instruction training. 
D) on-the-job training. 
E) coaching or mentoring. 
A) computer-based training. 
B) videoconferencing. 
C) job instruction training. 
D) on-the-job training. 
E) coaching or mentoring.

Question 10

Training is essentially a(n)

Accepted Answer

A) testing process. 
B) technical process. 
C) learning process. 
D) assessment process. 
E) memorizing process. 
A) testing process. 
B) technical process. 
C) learning process. 
D) assessment process. 
E) memorizing process.

Question 11

You have been hired as the new executive director of a child and family services agency and are considering implementing an employee orientation program at this organization.The benefits that this new program will likely bring to the organization include

Accepted Answer

A) legal compliance. 
B) affirmative action. 
C) making employees more productive more quickly. 
D) making employees more productive more quickly and establishing a foundation for ongoing performance management. 
E) promoting workforce diversity. 
A) legal compliance. 
B) affirmative action. 
C) making employees more productive more quickly. 
D) making employees more productive more quickly and establishing a foundation for ongoing performance management. 
E) promoting workforce diversity.

Question 12

Effective training needs analysis results in

Accepted Answer

A) task analysis. 
B) performance analysis. 
C) concrete, measurable training objectives. 
D) performance standards. 
E) excellent job performance. 
A) task analysis. 
B) performance analysis. 
C) concrete, measurable training objectives. 
D) performance standards. 
E) excellent job performance.

Question 13

Identify and briefly describe five different training techniques.

Accepted Answer

Two points each for accurate identificat

Question 14

An employee handbook is never considered to represent a contract with the employee.

Accepted Answer

A) True 
 B)False

Question 15

The on-going process of instilling in all employees the prevailing attitudes, standards, values, and patterns of behaviour that are expected by the organization and its departments is

Accepted Answer

A) performance appraisal. 
B) affirmative action. 
C) job evaluation. 
D) socialization. 
E) culture. 
A) performance appraisal. 
B) affirmative action. 
C) job evaluation. 
D) socialization. 
E) culture.

Question 16

More and more companies are finding it necessary to compete based on

Accepted Answer

A) unity-of-command principles. 
B) the quality of their service. 
C) production bottlenecks. 
D) union problems. 
E) discount prices. 
A) unity-of-command principles. 
B) the quality of their service. 
C) production bottlenecks. 
D) union problems. 
E) discount prices.

Question 17

One approach to the evaluation of orientation programs is

Accepted Answer

A) regression analysis. 
B) case studies. 
C) cost-benefit analysis. 
D) quality circles. 
E) Markov analysis. 
A) regression analysis. 
B) case studies. 
C) cost-benefit analysis. 
D) quality circles. 
E) Markov analysis.

Question 18

The heart of performance analysis is distinguishing between

Accepted Answer

A) different supervisory practices. 
B) can't do and won't do problems. 
C) employee training levels. 
D) good and bad employees. 
E) experience levels of employees. 
A) different supervisory practices. 
B) can't do and won't do problems. 
C) employee training levels. 
D) good and bad employees. 
E) experience levels of employees.

Question 19

In column three of a task analysis record form, the standards of performance should be

Accepted Answer

A) as loose as possible. 
B) tightly woven. 
C) randomly selected. 
D) stated in measurable terms. 
E) estimated. 
A) as loose as possible. 
B) tightly woven. 
C) randomly selected. 
D) stated in measurable terms. 
E) estimated.

Question 20

About two-thirds of industrial training results from day-to-day unplanned interactions between colleagues at work.

Accepted Answer

A) True 
 B)False

Cultural sensitivity training includes

A training method that joins two or more distant groups using a combination of audio and visual equipment is called

Simulated training is a technique in which trainees learn on actual equipment.

You have chosen the instructional design for the new training program for which you are responsible.In order to ensure that the training program will meet its objectives, it is important to do which of the following before implementing the program company-wide?

The heart of the task analysis record form is the column in which

Before getting in front of a camera for videoconferencing, the instructor should

Executives typically do not participate in formal orientation activities.

A training technique in which trainees are presented with integrated computerized simulations and which uses multimedia, including videotapes, to help the trainee learn how to do the job is called

Training is essentially a(n)

You have been hired as the new executive director of a child and family services agency and are considering implementing an employee orientation program at this organization.The benefits that this new program will likely bring to the organization include

Effective training needs analysis results in

Identify and briefly describe five different training techniques.

An employee handbook is never considered to represent a contract with the employee.

The on-going process of instilling in all employees the prevailing attitudes, standards, values, and patterns of behaviour that are expected by the organization and its departments is

More and more companies are finding it necessary to compete based on

One approach to the evaluation of orientation programs is

The heart of performance analysis is distinguishing between

In column three of a task analysis record form, the standards of performance should be

About two-thirds of industrial training results from day-to-day unplanned interactions between colleagues at work.

The Strategic Role of Human Resources Management

The Changing Legal Emphasis: Compliance and Impact on Canadian Workplaces

Human Resources Management and Technology

Designing and Analyzing Jobs

Human Resources Planning

Recruitment

Selection

Career Development

Performance Management

Strategic Pay Plans

Pay-for-Performance and Financial Incentives

Employee Benefits and Services

Occupational Health and Safety

Managing Employee Separations: Foundations of Employee Engagement, Communication, and Turnover Management

Labour Relations

Managing Human Resources in a Global Business

Filters

Exam 8: Orientation and Training

Cultural sensitivity training includes

A training method that joins two or more distant groups using a combination of audio and visual equipment is called

Simulated training is a technique in which trainees learn on actual equipment.

You have chosen the instructional design for the new training program for which you are responsible.In order to ensure that the training program will meet its objectives, it is important to do which of the following before implementing the program company-wide?

The heart of the task analysis record form is the column in which

Before getting in front of a camera for videoconferencing, the instructor should

Executives typically do not participate in formal orientation activities.

A training technique in which trainees are presented with integrated computerized simulations and which uses multimedia, including videotapes, to help the trainee learn how to do the job is called

Training is essentially a(n)

You have been hired as the new executive director of a child and family services agency and are considering implementing an employee orientation program at this organization.The benefits that this new program will likely bring to the organization include

Effective training needs analysis results in

Identify and briefly describe five different training techniques.

An employee handbook is never considered to represent a contract with the employee.

The on-going process of instilling in all employees the prevailing attitudes, standards, values, and patterns of behaviour that are expected by the organization and its departments is

More and more companies are finding it necessary to compete based on

One approach to the evaluation of orientation programs is

The heart of performance analysis is distinguishing between

In column three of a task analysis record form, the standards of performance should be

About two-thirds of industrial training results from day-to-day unplanned interactions between colleagues at work.

The Strategic Role of Human Resources Management

The Changing Legal Emphasis: Compliance and Impact on Canadian Workplaces

Human Resources Management and Technology

Designing and Analyzing Jobs

Human Resources Planning

Recruitment

Selection

Career Development

Performance Management

Strategic Pay Plans

Pay-for-Performance and Financial Incentives

Employee Benefits and Services

Occupational Health and Safety

Managing Employee Separations: Foundations of Employee Engagement, Communication, and Turnover Management

Labour Relations

Managing Human Resources in a Global Business

Filters