Question 1

Orientation provides new employees with basic background information about the employer and specific information that they need to perform their jobs satisfactorily.

Accepted Answer

A) True 
 B)False  True

Question 2

Management development is training of a more long-term nature.

Accepted Answer

A) True 
 B)False  True

Question 3

You are the newly-hired HR manager for a manufacturing facility that makes food products.You have been asked to review the training for workers at the facility.When reviewing the training programs, you immediately see that there has been no evaluation of the training that is being conducted.Outline the training effects that you would use as a focus for your assessment of training.

Accepted Answer

Two and a half(2.5)points for correct identification,description,and application of the four levels of evaluation:reaction,learning,behavior,and results.

Question 4

A systematic method of training that is used for teaching job skills involving presenting questions or facts, allowing the trainee to respond, and giving the trainee immediate feedback on the accuracy of his/her answers, is known as

Accepted Answer

A) programmed learning. 
B) responsive learning. 
C) immediate feedback learning. 
D) systematic learning. 
E) on-the-job training. 
A) programmed learning. 
B) responsive learning. 
C) immediate feedback learning. 
D) systematic learning. 
E) on-the-job training.

Question 5

The basic aim of customer service training is to

Accepted Answer

A) train in teams. 
B) train all employees to have excellent knowledge of the organization. 
C) use CBT training. 
D) use online training. 
E) emphasize that "the customer is always right." 
A) train in teams. 
B) train all employees to have excellent knowledge of the organization. 
C) use CBT training. 
D) use online training. 
E) emphasize that "the customer is always right."

Question 6

A structured process by which individuals become skilled workers through a combination of classroom instruction and on-the-job training is referred to as

Accepted Answer

A) vestibule training. 
B) job instruction training. 
C) apprenticeship training. 
D) computerized training. 
E) special assignment training. 
A) vestibule training. 
B) job instruction training. 
C) apprenticeship training. 
D) computerized training. 
E) special assignment training.

Question 7

The following are all functions of programmed learning except

Accepted Answer

A) presenting questions or problems to the learner. 
B) permitting the trainee to perform on-the-job. 
C) presenting facts to the learner. 
D) providing feedback on the accuracy of his or her answers. 
E) allowing the person to respond. 
A) presenting questions or problems to the learner. 
B) permitting the trainee to perform on-the-job. 
C) presenting facts to the learner. 
D) providing feedback on the accuracy of his or her answers. 
E) allowing the person to respond.

Question 8

E-learning is the delivery and administration of learning opportunities and support via videoconferencing to enhance employee performance.

Accepted Answer

A) True 
 B)False

Question 9

Development is training of a

Accepted Answer

A) immediate nature. 
B) technical nature. 
C) specific strategic nature. 
D) short-term nature. 
E) long-term nature. 
A) immediate nature. 
B) technical nature. 
C) specific strategic nature. 
D) short-term nature. 
E) long-term nature.

Question 10

Effective means to connect the firm to employees who have been hired but have not yet started in the workplace include

Accepted Answer

A) invitations to meet with mentors. 
B) communications through newsletters and invitations to meet with mentors. 
C) performance management. 
D) voicemail training. 
E) nothing, no means are recommended. 
A) invitations to meet with mentors. 
B) communications through newsletters and invitations to meet with mentors. 
C) performance management. 
D) voicemail training. 
E) nothing, no means are recommended.

Question 11

A new employee's supervisor orients the employee by

Accepted Answer

A) explaining the exact nature of the job. 
B) explaining the retirement plan. 
C) taking the entire work group out to lunch. 
D) conducting an appraisal session. 
E) conducting an exit interview. 
A) explaining the exact nature of the job. 
B) explaining the retirement plan. 
C) taking the entire work group out to lunch. 
D) conducting an appraisal session. 
E) conducting an exit interview.

Question 12

More employers today are also taking advantage of the fact that training can strengthen employee

Accepted Answer

A) absenteeism. 
B) turnover. 
C) quality. 
D) complacency. 
E) commitment. 
A) absenteeism. 
B) turnover. 
C) quality. 
D) complacency. 
E) commitment.

Question 13

Computer-based training programs (CBT)are beneficial because they

Accepted Answer

A) increase trainee motivation. 
B) have instructional consistency. 
C) have instructional consistency and flexibility of have scheduling for the trainee. 
D) decrease content complexity. 
E) increase auditory learning. 
A) increase trainee motivation. 
B) have instructional consistency. 
C) have instructional consistency and flexibility of have scheduling for the trainee. 
D) decrease content complexity. 
E) increase auditory learning.

Question 14

It is common for organizations to hire and train entry-level workers who are

Accepted Answer

A) very intelligent. 
B) highly educated. 
C) inexperienced. 
D) highly experienced. 
E) highly motivated. 
A) very intelligent. 
B) highly educated. 
C) inexperienced. 
D) highly experienced. 
E) highly motivated.

Question 15

Executive integration is of critical importance to a productive relationship between a new executive and the business.

Accepted Answer

A) True 
 B)False

Question 16

Training is essentially a learning process.

Accepted Answer

A) True 
 B)False

Question 17

Literacy training improves bottom-line performance through

Accepted Answer

A) employer discipline processes. 
B) computer-based training. 
C) lower costs. 
D) outside professional teachers. 
E) programmed learning. 
A) employer discipline processes. 
B) computer-based training. 
C) lower costs. 
D) outside professional teachers. 
E) programmed learning.

Question 18

On-the-job training involves having a person learn a job by actually working at it.

Accepted Answer

A) True 
 B)False

Question 19

Audiovisual training techniques are useful in all of the following situations except

Accepted Answer

A) when training is going to be used organization-wide. 
B) when trainees must be exposed to events that are not easily demonstrated in live lectures. 
C) when it is too costly to move trainers from place to place. 
D) when stop-action, instant-replay, or fast- or slow-motion capabilities are needed. 
E) when a training method less expensive than conventional lectures is needed. 
A) when training is going to be used organization-wide. 
B) when trainees must be exposed to events that are not easily demonstrated in live lectures. 
C) when it is too costly to move trainers from place to place. 
D) when stop-action, instant-replay, or fast- or slow-motion capabilities are needed. 
E) when a training method less expensive than conventional lectures is needed.

Question 20

Recent research has identified critical competencies required to succeed in the global economy.They are

Accepted Answer

A) focusing and mobilizing the business. 
B) understanding and valuing oneself. 
C) engaging and challenging other people. 
D) business literacy. 
E) all of the above. 
A) focusing and mobilizing the business. 
B) understanding and valuing oneself. 
C) engaging and challenging other people. 
D) business literacy. 
E) all of the above.

Orientation provides new employees with basic background information about the employer and specific information that they need to perform their jobs satisfactorily.

Management development is training of a more long-term nature.

A systematic method of training that is used for teaching job skills involving presenting questions or facts, allowing the trainee to respond, and giving the trainee immediate feedback on the accuracy of his/her answers, is known as

The basic aim of customer service training is to

A structured process by which individuals become skilled workers through a combination of classroom instruction and on-the-job training is referred to as

The following are all functions of programmed learning except

E-learning is the delivery and administration of learning opportunities and support via videoconferencing to enhance employee performance.

Development is training of a

Effective means to connect the firm to employees who have been hired but have not yet started in the workplace include

A new employee's supervisor orients the employee by

More employers today are also taking advantage of the fact that training can strengthen employee

Computer-based training programs (CBT)are beneficial because they

It is common for organizations to hire and train entry-level workers who are

Executive integration is of critical importance to a productive relationship between a new executive and the business.

Training is essentially a learning process.

Literacy training improves bottom-line performance through

On-the-job training involves having a person learn a job by actually working at it.

Audiovisual training techniques are useful in all of the following situations except

Recent research has identified critical competencies required to succeed in the global economy.They are

The Strategic Role of Human Resources Management

The Changing Legal Emphasis: Compliance and Impact on Canadian Workplaces

Human Resources Management and Technology

Designing and Analyzing Jobs

Human Resources Planning

Recruitment

Selection

Career Development

Performance Management

Strategic Pay Plans

Pay-for-Performance and Financial Incentives

Employee Benefits and Services

Occupational Health and Safety

Managing Employee Separations: Foundations of Employee Engagement, Communication, and Turnover Management

Labour Relations

Managing Human Resources in a Global Business

Filters

Exam 8: Orientation and Training

Orientation provides new employees with basic background information about the employer and specific information that they need to perform their jobs satisfactorily.

Management development is training of a more long-term nature.

A systematic method of training that is used for teaching job skills involving presenting questions or facts, allowing the trainee to respond, and giving the trainee immediate feedback on the accuracy of his/her answers, is known as

The basic aim of customer service training is to

A structured process by which individuals become skilled workers through a combination of classroom instruction and on-the-job training is referred to as

The following are all functions of programmed learning except

E-learning is the delivery and administration of learning opportunities and support via videoconferencing to enhance employee performance.

Development is training of a

Effective means to connect the firm to employees who have been hired but have not yet started in the workplace include

A new employee's supervisor orients the employee by

More employers today are also taking advantage of the fact that training can strengthen employee

Computer-based training programs (CBT)are beneficial because they

It is common for organizations to hire and train entry-level workers who are

Executive integration is of critical importance to a productive relationship between a new executive and the business.

Training is essentially a learning process.

Literacy training improves bottom-line performance through

On-the-job training involves having a person learn a job by actually working at it.

Audiovisual training techniques are useful in all of the following situations except

Recent research has identified critical competencies required to succeed in the global economy.They are

The Strategic Role of Human Resources Management

The Changing Legal Emphasis: Compliance and Impact on Canadian Workplaces

Human Resources Management and Technology

Designing and Analyzing Jobs

Human Resources Planning

Recruitment

Selection

Career Development

Performance Management

Strategic Pay Plans

Pay-for-Performance and Financial Incentives

Employee Benefits and Services

Occupational Health and Safety

Managing Employee Separations: Foundations of Employee Engagement, Communication, and Turnover Management

Labour Relations

Managing Human Resources in a Global Business

Filters