Exam 9: Managing Groups and Teams

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Jennifer has been very emphatic in her comments supporting the new addition to the product line.Christopher has been equally spirited in his opposition to the new item.Gordon and Antonio seem to be leaning to Jennifer's perspective while Marques supports Christopher.The discussion about the product has consumed the last hour of the meeting of the marketing group.At what stage of Tuckman's model does this group seem to be functioning?

(Multiple Choice)
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The performing stage of group development involves attention to work content and process.

(True/False)
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Tuckman's Group Development Stage Model sequences group evolution in the following order: forming to norming to storming to performing.

(True/False)
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Compared to the overall high rate of turnover in the fast-food industry (up to 400%) the turnoever at Pret a Manger is

(Multiple Choice)
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The punctuated equilibrium model suggests that groups remain static for long periods of time experiencing only incremental change and radical, revolutionary change occurs in brief, punctuated bursts that provide opportunity for innovation.

(True/False)
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Virtual teams represent special management challenges because of issues related to trust and communication.

(True/False)
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Idea-generation tasks include coming up with plans for actions and making decisions.

(True/False)
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Social loafing

(Multiple Choice)
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Symptoms of too much cohesion include

(Multiple Choice)
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According to Gersick's punctuated equilibrium model, groups repeatedly cycle through which two stages?

(Multiple Choice)
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The difference between a self-managed and self-directed team is that the leader in the self-managed team has less decision-making responsibility.

(True/False)
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Which of the following is a factor most likely to impact a group's cohesion?

(Multiple Choice)
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Empowered teams have the ___________ as well as the __________ to achieve their goals.

(Short Answer)
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To make a team contract meaningful, which of the following sections should be included?

(Multiple Choice)
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Which of the following statements is accurate regarding self-managed teams?

(Multiple Choice)
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Which of the following statements characterize a group at the storming stage?

(Multiple Choice)
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Which stage of Tuckman's group development model is characterized by general information sharing?

(Multiple Choice)
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Because the ________ role involves gathering information from the larger organization and informing those within the organization about team goals, activities and success, it is often filled by the team manager.

(Multiple Choice)
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Pooled interdependence is when team members work independently and combine their efforts to create the team's output.

(True/False)
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The task role of ____________ includes "devil's advocate" behavior.

(Short Answer)
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