Question 1

Reengineering is ___.

Accepted Answer

A) a fine-tuning of the present process 
B) downsizing of a company 
C) another name for Deming's 14 points 
D) the complete redesign of core business processes 
E) incremental improvement of a core process 
A) a fine-tuning of the present process 
B) downsizing of a company 
C) another name for Deming's 14 points 
D) the complete redesign of core business processes 
E) incremental improvement of a core process

Question 2

A quality circle is a round-table of top-level quality managers.

Accepted Answer

A) True 
 B)False

Question 3

An   chart is being developed using 25 samples of size 8 each.The average of 25 sample means is 6.20.The average of the 25 ranges is 0.30.The upper control limit is ___.

Accepted Answer

A) 6.573 
B) 6.382 
C) 6.500 
D) 6.280 
E) 6.312 
A) 6.573 
B) 6.382 
C) 6.500 
D) 6.280 
E) 6.312

Question 4

A quality circle studying the problem of incorrect prices on purchase orders identified several potential causes: incorrect information from requesting department, out-of-date catalogues from suppliers, defective computer software, and worker practices in the purchasing department.These potential cause-and-effect relationships are best illustrated by a ___.

Accepted Answer

A) check list 
B) Pareto chart 
C) control chart 
D) point-and-figure chart 
E) Fishbone diagram 
A) check list 
B) Pareto chart 
C) control chart 
D) point-and-figure chart 
E) Fishbone diagram

Question 5

A p chart is to be developed for use in quality control.The value of p is calculated to be 0.05.The sample size is 50.What would the upper control limit be?

Accepted Answer

A) 0.142 
B) -0.042 
C) 0.408 
D) 0.092 
E) 0.642 
A) 0.142 
B) -0.042 
C) 0.408 
D) 0.092 
E) 0.642

Question 6

Sarah Soliz, Director of Quality Programs, is designing   and R charts for the rod shearing process at Stockton Steel.She has 26 samples of rod length, and each sample included measurements of 5 rods.The mean of the 26 sample means is 112 centimetres, and mean of the 26 ranges is 0.15 centimetres.The lower control limit for her R chart is ___.

Accepted Answer

A) 0.150 
B) 0.000 
C) 0.317 
D) 2.114 
E) 1.000 
A) 0.150 
B) 0.000 
C) 0.317 
D) 2.114 
E) 1.000

Question 7

An R Chart is to be developed for use in quality control.The average of the ranges is calculated to be 0.60.This was based on several samples of size 7 each.What would the upper control limit be?

Accepted Answer

A) 1.514 
B) 1.924 
C) 4.200 
D) 0.600 
E) 1.154 
A) 1.514 
B) 1.924 
C) 4.200 
D) 0.600 
E) 1.154

Question 8

A company that uses benchmarking as a quality improvement practice will ___.

Accepted Answer

A) emulate the best practices and techniques used in their industry 
B) institutionalize the not-invented-here philosophy 
C) not analyze the competition's product 
D) rely exclusively on government research for product improvements 
E) be in the furniture business 
A) emulate the best practices and techniques used in their industry 
B) institutionalize the not-invented-here philosophy 
C) not analyze the competition's product 
D) rely exclusively on government research for product improvements 
E) be in the furniture business

Question 9

A plot of the sample ranges over regular time intervals is called a (n)___.

Accepted Answer

A)    chart 
B) R chart 
C) p chart 
D) c chart 
E) S chart 
A)    chart 
B) R chart 
C) p chart 
D) c chart 
E) S chart

Question 10

The Six Sigma approach essentially calls for the process to approach defect-free status.

Accepted Answer

A) True 
 B)False

Question 11

An R Chart is to be developed for use in quality control.The average of the ranges is calculated to be 0.30.The samples sizes were 6 each.What would the lower control limit be?

Accepted Answer

A) 1.000 
B) 0.300 
C) 2.004 
D) -0.300 
E) 0.000 
A) 1.000 
B) 0.300 
C) 2.004 
D) -0.300 
E) 0.000

Question 12

A collection of strategies, techniques, and actions taken by an organization to assure themselves that it is producing a quality product or service is called ___.

Accepted Answer

A) quality control 
B) Pareto analysis 
C) Fishbone techniques 
D) just-in-time analysis 
E) 100% inspection 
A) quality control 
B) Pareto analysis 
C) Fishbone techniques 
D) just-in-time analysis 
E) 100% inspection

Question 13

Nels Neugent, Purchasing Manager at Pacific Medical Center, is designing a c chart to monitor the number of nonconformances per purchase order issued at Pacific.The total number of nonconformances for 30 purchase orders is 45.The centerline for Nels' c chart is ___.

Accepted Answer

A) 75 
B) 0.67 
C) 15 
D) 1.5 
E) 30 
A) 75 
B) 0.67 
C) 15 
D) 1.5 
E) 30

Question 14

Measuring product attributes at regular intervals throughout the manufacturing process in an effort to pinpoint problem areas is called in-process quality control.

Accepted Answer

A) True 
 B)False

Question 15

A graph which plots the proportions of items in noncompliance for multiple samples is called a (n)___.

Accepted Answer

A)    chart 
B) R chart 
C) p chart 
D) c chart 
E) Pareto chart 
A)    chart 
B) R chart 
C) p chart 
D) c chart 
E) Pareto chart

Reengineering is ___.

A quality circle is a round-table of top-level quality managers.

An chart is being developed using 25 samples of size 8 each.The average of 25 sample means is 6.20.The average of the 25 ranges is 0.30.The upper control limit is ___.

A p chart is to be developed for use in quality control.The value of p is calculated to be 0.05.The sample size is 50.What would the upper control limit be?

An R Chart is to be developed for use in quality control.The average of the ranges is calculated to be 0.60.This was based on several samples of size 7 each.What would the upper control limit be?

A company that uses benchmarking as a quality improvement practice will ___.

A plot of the sample ranges over regular time intervals is called a (n)___.

The Six Sigma approach essentially calls for the process to approach defect-free status.

An R Chart is to be developed for use in quality control.The average of the ranges is calculated to be 0.30.The samples sizes were 6 each.What would the lower control limit be?

A collection of strategies, techniques, and actions taken by an organization to assure themselves that it is producing a quality product or service is called ___.

Nels Neugent, Purchasing Manager at Pacific Medical Center, is designing a c chart to monitor the number of nonconformances per purchase order issued at Pacific.The total number of nonconformances for 30 purchase orders is 45.The centerline for Nels' c chart is ___.

Measuring product attributes at regular intervals throughout the manufacturing process in an effort to pinpoint problem areas is called in-process quality control.

A graph which plots the proportions of items in noncompliance for multiple samples is called a (n)___.

Introduction to Statistics

Charts and Graphs

Descriptive Statistics

Probability

Discrete Distributions

Continuous Distributions

Sampling and Sampling Distributions

Statistical Inference: Estimation for Single Populations

Statistical Inference: Hypothesis Testing for Single Populations

Statistical Inferences About Two Populations

Analysis of Variance and Design of Experiments

Simple Regression Analysis and Correlation

Multiple Regression Analysis

Building Multiple Regression Models

Time-Series Forecasting and Index Numbers

Analysis of Categorical Data

Nonparametric Statistics

Decision Analysis

Filters

Exam 18: Statistical Quality Control

Reengineering is ___.

A quality circle is a round-table of top-level quality managers.

An chart is being developed using 25 samples of size 8 each.The average of 25 sample means is 6.20.The average of the 25 ranges is 0.30.The upper control limit is ___.

A p chart is to be developed for use in quality control.The value of p is calculated to be 0.05.The sample size is 50.What would the upper control limit be?

An R Chart is to be developed for use in quality control.The average of the ranges is calculated to be 0.60.This was based on several samples of size 7 each.What would the upper control limit be?

A company that uses benchmarking as a quality improvement practice will ___.

A plot of the sample ranges over regular time intervals is called a (n)___.

The Six Sigma approach essentially calls for the process to approach defect-free status.

An R Chart is to be developed for use in quality control.The average of the ranges is calculated to be 0.30.The samples sizes were 6 each.What would the lower control limit be?

A collection of strategies, techniques, and actions taken by an organization to assure themselves that it is producing a quality product or service is called ___.

Nels Neugent, Purchasing Manager at Pacific Medical Center, is designing a c chart to monitor the number of nonconformances per purchase order issued at Pacific.The total number of nonconformances for 30 purchase orders is 45.The centerline for Nels' c chart is ___.

Measuring product attributes at regular intervals throughout the manufacturing process in an effort to pinpoint problem areas is called in-process quality control.

A graph which plots the proportions of items in noncompliance for multiple samples is called a (n)___.

Introduction to Statistics

Charts and Graphs

Descriptive Statistics

Probability

Discrete Distributions

Continuous Distributions

Sampling and Sampling Distributions

Statistical Inference: Estimation for Single Populations

Statistical Inference: Hypothesis Testing for Single Populations

Statistical Inferences About Two Populations

Analysis of Variance and Design of Experiments

Simple Regression Analysis and Correlation

Multiple Regression Analysis

Building Multiple Regression Models

Time-Series Forecasting and Index Numbers

Analysis of Categorical Data

Nonparametric Statistics

Decision Analysis

Filters