Exam 9: Your Responsibilities As a Hospitality Operator

A "negligent" person is one who has not used reasonable care in a situation.

If it appears that your employees are at fault at the time of a workplace incident, it is best to let any injured parties know immediately.

Treating an injured guest with sensitivity and concern can reduce the likelihood of a lawsuit.

A guest in your restaurant leaves angry because his steak was incorrectly cooked. He has a wreck on the way home injuring himself and others, then threatens to sue the restaurant. What necessary element is probably missing in this case to substantiate negligence?

Compensatory damages are awarded to punish the offender in an attempt to deter similar behavior in the future.

When a patron slips and hurts him or herself in your restaurant, the first step you should take in responding to this accident is to call your insurance company to put them on notice of a possible claim so you don't waive your insurance coverage for the claim.

The defendant's attorney wants to learn more about an incident that has happened on hotel property and has requested that all witnesses appear to have their oral testimony recorded for use in the trial phase. This oral testimony would take place in the form of _____.

Under which theory of liability would a severely injured guest who allegedly slipped on some liquid on the floor in your restaurant file in his or her lawsuit?

It is better to go to court than to attempt alternative dispute resolution when dealing with an incident.

Which of the following is a "Theory of Liability?"

Once served with a lawsuit, the defendant would have ____ days to file an answer before a default judgment would be entered against the defendant.

"Duty of Care" in the hospitality industry is best defined as:

Hoteliers are responsible and liable for all accidents that happen on their property, whether foreseeable or not.

The best example of "strict liability" in a restaurant would be?

A demand letter is official notification that lets the plaintiff know the date they are due to appear in court.

A "tort" is:

Gross negligence may occur if a restaurant manager is reckless or willful in using even the slightest amount of reasonable care when dealing with patrons.

Intentional torts include all of the following except ____.

If a guest were to slip and fall in a puddle where there was not a wet-floor sign, or other reasonable indication of danger, then the hotel has likely committed:

When a U.S. citizen travels overseas and is injured due to negligence while staying at a U.S. based hotel, a lawsuit will more likely commence in the U.S. rather than abroad.