Question 1

In Maslow's hierarchy of needs theory, the __________ principle holds that a satisfied need is not a motivator of behaviour.

Accepted Answer

A)  progression 
B)  hygiene 
C)  deficit 
D)  process 
E)  expectancy 
A)  progression 
B)  hygiene 
C)  deficit 
D)  process 
E)  expectancy

Question 2

In the two-factor theory of motivation, satisfier factors involve _______ and affect ________.

Accepted Answer

A)  job content; job dissatisfaction 
B)  both job context and content; both job satisfaction and dissatisfaction 
C)  job context; job dissatisfaction 
D)  job context; job satisfaction 
E)  job content; job satisfaction 
A)  job content; job dissatisfaction 
B)  both job context and content; both job satisfaction and dissatisfaction 
C)  job context; job dissatisfaction 
D)  job context; job satisfaction 
E)  job content; job satisfaction

Question 3

__________ are externally administered; they are valued outcomes given to someone by another person, typically a supervisor or higher level manager.

Accepted Answer

A)  Extrinsic rewards 
B)  Valences 
C)  Higher order needs 
D)  Intrinsic rewards 
E)  Lower order needs 
A)  Extrinsic rewards 
B)  Valences 
C)  Higher order needs 
D)  Intrinsic rewards 
E)  Lower order needs

Question 4

__________ plans distribute to some or all employees a proportion of net profits earned by the organisation during a stated performance period.

Accepted Answer

A)  Bonus pay 
B)  Profit-sharing 
C)  Entrepreneurial pay 
D)  Gain-sharing 
E)  Merit pay 
A)  Bonus pay 
B)  Profit-sharing 
C)  Entrepreneurial pay 
D)  Gain-sharing 
E)  Merit pay

Question 5

In McClelland's motivation theory, the need for __________ is the desire to control, influence or be responsible for other people.

Accepted Answer

A)  power 
B)  affiliation 
C)  self-actualisation 
D)  achievement 
E)  growth 
A)  power 
B)  affiliation 
C)  self-actualisation 
D)  achievement 
E)  growth

Question 6

Organisational behaviour modification:

Accepted Answer

A)  is a more humane, gentler form of operant conditioning. 
B)  was first identified by E.L. Thorndike. 
C)  repudiates the law of effect. 
D)  is the application of operant conditioning to influence human behaviour in the workplace. 
E)  represents Skinner's efforts to change the nature of modern organisations. 
A)  is a more humane, gentler form of operant conditioning. 
B)  was first identified by E.L. Thorndike. 
C)  repudiates the law of effect. 
D)  is the application of operant conditioning to influence human behaviour in the workplace. 
E)  represents Skinner's efforts to change the nature of modern organisations.

Question 7

Which of the following lists correctly identifies the process theories of motivation?

Accepted Answer

A)  Attribution theory and reinforcement theory 
B)  Hierarchy of needs theory, ERG theory and reinforcement theory 
C)  Two-factor theory and acquired-needs theory 
D)  Equity theory, expectancy theory and goal-setting theory 
E)  Hierarchy of needs theory and ERG theory 
A)  Attribution theory and reinforcement theory 
B)  Hierarchy of needs theory, ERG theory and reinforcement theory 
C)  Two-factor theory and acquired-needs theory 
D)  Equity theory, expectancy theory and goal-setting theory 
E)  Hierarchy of needs theory and ERG theory

Question 8

Ethical issues regarding the use of OB Mod include which of the following?

Accepted Answer

A)  Ignoring the fact that people can be motivated by factors other than externally administered rewards 
B)  Ignoring the individuality of people 
C)  Restricting people's freedom of choice 
D)  All of the options listed 
E)  None of the options listed 
A)  Ignoring the fact that people can be motivated by factors other than externally administered rewards 
B)  Ignoring the individuality of people 
C)  Restricting people's freedom of choice 
D)  All of the options listed 
E)  None of the options listed

Question 9

Which of the following statements about the implications of motivation is INCORRECT?

Accepted Answer

A)  Understanding motivation and applying motivational concepts are incidental to exercising effective leadership with respect to inspiring people to work hard. 
B)  A manager who leads through motivation creates conditions under which other people are consistently inspired to work hard. 
C)  A highly motivated workforce is essential for organisations to consistently achieve high-performance outcomes. 
D)  A highly motivated person works hard at a job. 
E)  An unmotivated person does not work hard at a job. 
A)  Understanding motivation and applying motivational concepts are incidental to exercising effective leadership with respect to inspiring people to work hard. 
B)  A manager who leads through motivation creates conditions under which other people are consistently inspired to work hard. 
C)  A highly motivated workforce is essential for organisations to consistently achieve high-performance outcomes. 
D)  A highly motivated person works hard at a job. 
E)  An unmotivated person does not work hard at a job.

Question 10

Nancy received $2000 for substantially exceeding her quarterly performance goals. Nancy received incentive compensation under which type of plan?

Accepted Answer

A)  Specialty-based pay plan 
B)  Knowledge-based pay plan 
C)  Stock ownership plan 
D)  Skills-based pay plan 
E)  Bonus pay plan 
A)  Specialty-based pay plan 
B)  Knowledge-based pay plan 
C)  Stock ownership plan 
D)  Skills-based pay plan 
E)  Bonus pay plan

Question 11

The content theories of motivation include all of the following EXCEPT:

Accepted Answer

A)  acquired-needs theory. 
B)  goal-setting theory. 
C)  ERG theory. 
D)  two-factor theory. 
E)  hierarchy of needs theory. 
A)  acquired-needs theory. 
B)  goal-setting theory. 
C)  ERG theory. 
D)  two-factor theory. 
E)  hierarchy of needs theory.

Question 12

People who feel overpaid may attempt to restore equity by doing all of the following EXCEPT:

Accepted Answer

A)  working overtime. 
B)  taking on more difficult assignments. 
C)  increasing the quality of work. 
D)  transferring to another job. 
E)  increasing the quantity of work. 
A)  working overtime. 
B)  taking on more difficult assignments. 
C)  increasing the quality of work. 
D)  transferring to another job. 
E)  increasing the quantity of work.

Question 13

The power of OB Mod in the workplace is dramatically illustrated by a number of success stories regarding all of the following EXCEPT:

Accepted Answer

A)  increased productivity. 
B)  decreased communication problems. 
C)  decreased absenteeism. 
D)  decreased tardiness. 
E)  improved safety. 
A)  increased productivity. 
B)  decreased communication problems. 
C)  decreased absenteeism. 
D)  decreased tardiness. 
E)  improved safety.

Question 14

A manager nodding to express approval to a subordinate who is making a useful comment during a staff meeting is an example of:

Accepted Answer

A)  positive reinforcement. 
B)  expectancy development. 
C)  equity exchange. 
D)  executive conditioning. 
E)  progression. 
A)  positive reinforcement. 
B)  expectancy development. 
C)  equity exchange. 
D)  executive conditioning. 
E)  progression.

Question 15

A manager who issues a written reprimand to an employee who reports late for work one day is using:

Accepted Answer

A)  negative reinforcement. 
B)  punishment. 
C)  extinction. 
D)  frustration-regression. 
E)  deficit conditioning. 
A)  negative reinforcement. 
B)  punishment. 
C)  extinction. 
D)  frustration-regression. 
E)  deficit conditioning.

Question 16

A basic premise of reinforcement theory states that behaviour that results in pleasant outcomes is likely to be repeated, and behaviour that results in unpleasant outcomes is not likely to be repeated. This premise is known as the:

Accepted Answer

A)  behavioural consequences paradigm. 
B)  behavioural results rule. 
C)  law of effect. 
D)  reinforcement imperative. 
E)  outcome likelihood estimator. 
A)  behavioural consequences paradigm. 
B)  behavioural results rule. 
C)  law of effect. 
D)  reinforcement imperative. 
E)  outcome likelihood estimator.

Question 17

A manager can __________ an employee by administering an unpleasant outcome, such as a verbal reprimand, pay reduction or demotion.

Accepted Answer

A)  satisfy 
B)  reinforce 
C)  reward 
D)  punish 
E)  encourage 
A)  satisfy 
B)  reinforce 
C)  reward 
D)  punish 
E)  encourage

Question 18

Which of the following statements about bonuses is FALSE?

Accepted Answer

A)  Bonuses allow groups of employees to share in any savings realised through their efforts to reduce costs and increase productivity. 
B)  In the past, bonuses have been common at the executive level. 
C)  Bonuses provide one-time or lump-sum payments to employees based on the accomplishment of specific performance targets or some other extraordinary contribution. 
D)  Bonuses do not increase the base wage or salary. 
E)  Currently, bonuses are being used more widely through the organisation. 
A)  Bonuses allow groups of employees to share in any savings realised through their efforts to reduce costs and increase productivity. 
B)  In the past, bonuses have been common at the executive level. 
C)  Bonuses provide one-time or lump-sum payments to employees based on the accomplishment of specific performance targets or some other extraordinary contribution. 
D)  Bonuses do not increase the base wage or salary. 
E)  Currently, bonuses are being used more widely through the organisation.

Question 19

According to expectancy theory, when a manager clarifies psychological contracts and performance-outcome contingencies, they are trying to enhance __________ for these individuals.

Accepted Answer

A)  expectancies 
B)  equities 
C)  attributions 
D)  valences 
E)  instrumentalities 
A)  expectancies 
B)  equities 
C)  attributions 
D)  valences 
E)  instrumentalities

Question 20

__________ pay plans allow groups of employees to share in any savings realised through their efforts to reduce costs and improve productivity.

Accepted Answer

A)  Bonus 
B)  Merit 
C)  Skills-based 
D)  Gain-sharing 
E)  Profit-sharing 
A)  Bonus 
B)  Merit 
C)  Skills-based 
D)  Gain-sharing 
E)  Profit-sharing

In Maslow's hierarchy of needs theory, the __________ principle holds that a satisfied need is not a motivator of behaviour.

In the two-factor theory of motivation, satisfier factors involve _ and affect __.

__________ are externally administered; they are valued outcomes given to someone by another person, typically a supervisor or higher level manager.

__________ plans distribute to some or all employees a proportion of net profits earned by the organisation during a stated performance period.

In McClelland's motivation theory, the need for __________ is the desire to control, influence or be responsible for other people.

Organisational behaviour modification:

Which of the following lists correctly identifies the process theories of motivation?

Ethical issues regarding the use of OB Mod include which of the following?

Which of the following statements about the implications of motivation is INCORRECT?

Nancy received $2000 for substantially exceeding her quarterly performance goals. Nancy received incentive compensation under which type of plan?

The content theories of motivation include all of the following EXCEPT:

People who feel overpaid may attempt to restore equity by doing all of the following EXCEPT:

The power of OB Mod in the workplace is dramatically illustrated by a number of success stories regarding all of the following EXCEPT:

A manager nodding to express approval to a subordinate who is making a useful comment during a staff meeting is an example of:

A manager who issues a written reprimand to an employee who reports late for work one day is using:

A basic premise of reinforcement theory states that behaviour that results in pleasant outcomes is likely to be repeated, and behaviour that results in unpleasant outcomes is not likely to be repeated. This premise is known as the:

A manager can __________ an employee by administering an unpleasant outcome, such as a verbal reprimand, pay reduction or demotion.

Which of the following statements about bonuses is FALSE?

According to expectancy theory, when a manager clarifies psychological contracts and performance-outcome contingencies, they are trying to enhance __________ for these individuals.

__________ pay plans allow groups of employees to share in any savings realised through their efforts to reduce costs and improve productivity.

The Contemporary Workplace

Historical Foundations of Management

Environment and Diversity

International Dimensions of Management

Ethical Behaviour and Social Responsibility

Sustainability

Information and Decision Making

Planning

Strategic Management

Organising

Controlling

Human Resource Management

Leading

Communication and Interpersonal Skills

Individuals, Job Design and Stress

Teams and Teamwork

Leading and Managing Change

Entrepreneurship and New Ventures

Operations and Services Management

Filters

Exam 15: Motivation and Rewards

In Maslow's hierarchy of needs theory, the __________ principle holds that a satisfied need is not a motivator of behaviour.

In the two-factor theory of motivation, satisfier factors involve _______ and affect ________.

__________ are externally administered; they are valued outcomes given to someone by another person, typically a supervisor or higher level manager.

__________ plans distribute to some or all employees a proportion of net profits earned by the organisation during a stated performance period.

In McClelland's motivation theory, the need for __________ is the desire to control, influence or be responsible for other people.

Organisational behaviour modification:

Which of the following lists correctly identifies the process theories of motivation?

Ethical issues regarding the use of OB Mod include which of the following?

Which of the following statements about the implications of motivation is INCORRECT?

Nancy received $2000 for substantially exceeding her quarterly performance goals. Nancy received incentive compensation under which type of plan?

The content theories of motivation include all of the following EXCEPT:

People who feel overpaid may attempt to restore equity by doing all of the following EXCEPT:

The power of OB Mod in the workplace is dramatically illustrated by a number of success stories regarding all of the following EXCEPT:

A manager nodding to express approval to a subordinate who is making a useful comment during a staff meeting is an example of:

A manager who issues a written reprimand to an employee who reports late for work one day is using:

A basic premise of reinforcement theory states that behaviour that results in pleasant outcomes is likely to be repeated, and behaviour that results in unpleasant outcomes is not likely to be repeated. This premise is known as the:

A manager can __________ an employee by administering an unpleasant outcome, such as a verbal reprimand, pay reduction or demotion.

Which of the following statements about bonuses is FALSE?

According to expectancy theory, when a manager clarifies psychological contracts and performance-outcome contingencies, they are trying to enhance __________ for these individuals.

__________ pay plans allow groups of employees to share in any savings realised through their efforts to reduce costs and improve productivity.

The Contemporary Workplace

Historical Foundations of Management

Environment and Diversity

International Dimensions of Management

Ethical Behaviour and Social Responsibility

Sustainability

Information and Decision Making

Planning

Strategic Management

Organising

Controlling

Human Resource Management

Leading

Communication and Interpersonal Skills

Individuals, Job Design and Stress

Teams and Teamwork

Leading and Managing Change

Entrepreneurship and New Ventures

Operations and Services Management

Filters

In the two-factor theory of motivation, satisfier factors involve _ and affect __.