Question 1

A manufacturing approach that designs products with attention to how their component parts will be used when the product life ends is called:

Accepted Answer

A)  design for disassembly. 
B)  design for engineering. 
C)  product engineering. 
D)  benchmarking. 
E)  continuous improvement. 
A)  design for disassembly. 
B)  design for engineering. 
C)  product engineering. 
D)  benchmarking. 
E)  continuous improvement. A

Question 2

Explain how organisational subcultures and diversity are linked.

Accepted Answer

Subcultures are common to groups of people with similar values and beliefs based on shared work responsibilities and personal characteristics. Some of these sub-cultures are; occupational sub-cultures (lawyers, scientists), functional sub-cultures (marketing people, finance people), generational sub-cultures (baby boomers, generation X). Diversity means the presence of differences. When one subculture is in majority, others become minorities in respect to representation within the organisation. For example, most senior management tend to be older, white males. There tends to be more diversity within the middle and lower levels of the organisation. Students should illustrate with examples how subcultures and diversity are linked.

Question 3

__________ is especially important in the demanding global economy because nowhere in the world can managers rest on past successes and ignore what others are doing, either at home or abroad.

Accepted Answer

A)  Competitive advantage 
B)  Strategic advantage 
C)  Market advantage 
D)  Management advantage 
E)  Core advantage 
A)  Competitive advantage 
B)  Strategic advantage 
C)  Market advantage 
D)  Management advantage 
E)  Core advantage A

Question 4

Which of the following operations objectives should be used to guide value-added efforts in developing and maintaining a customer-driven organisation?

Accepted Answer

A)  High quality, low costs and on-time delivery 
B)  High quality, low costs and low scrap rates 
C)  High quality, motivated employees and low inventory carrying costs 
D)  High quality, minimal cycle time and efficient procedures 
E)  High quantity, low costs and high profit margins 
A)  High quality, low costs and on-time delivery 
B)  High quality, low costs and low scrap rates 
C)  High quality, motivated employees and low inventory carrying costs 
D)  High quality, minimal cycle time and efficient procedures 
E)  High quantity, low costs and high profit margins

Question 5

Organisations that display characteristics such as pluralism and the absence of prejudice and discrimination are examples of:

Accepted Answer

A)  structurally designed organisations. 
B)  multicultural organisations. 
C)  conflict resolution companies. 
D)  technologically advanced organisations. 
E)  pluralistic organisations. 
A)  structurally designed organisations. 
B)  multicultural organisations. 
C)  conflict resolution companies. 
D)  technologically advanced organisations. 
E)  pluralistic organisations.

Question 6

Establishing and maintaining effective customer service can be an important source of:

Accepted Answer

A)  public relations. 
B)  competitive advantage. 
C)  strategic marketing. 
D)  strategic decision-making. 
E)  sales management. 
A)  public relations. 
B)  competitive advantage. 
C)  strategic marketing. 
D)  strategic decision-making. 
E)  sales management.

Question 7

The internal culture of an organisation has the potential to:

Accepted Answer

A)  shape attitudes and reinforce common beliefs. 
B)  direct behaviour. 
C)  establish performance expectations and the motivation to fulfil them. 
D)  All of the options listed 
E)  None of the options listed 
A)  shape attitudes and reinforce common beliefs. 
B)  direct behaviour. 
C)  establish performance expectations and the motivation to fulfil them. 
D)  All of the options listed 
E)  None of the options listed

Question 8

Which of the following statements does NOT accurately describe a characteristic of effective diversity leadership?

Accepted Answer

A)  It promotes inclusive cultures that allow all the organisation's human resources to be utilised to their fullest potential. 
B)  It promotes a culture that highly values the talents, ideas and creative potential of the majority members. 
C)  It enables all organisational members to feel good about their membership and performance contributions. 
D)  It enables managers and people working at all levels of responsibility to benefit from a strong culture based on participation, involvement and empowerment. 
E)  It respects diversity by being fully responsive to personal needs and non-work pressures faced by diverse members. 
A)  It promotes inclusive cultures that allow all the organisation's human resources to be utilised to their fullest potential. 
B)  It promotes a culture that highly values the talents, ideas and creative potential of the majority members. 
C)  It enables all organisational members to feel good about their membership and performance contributions. 
D)  It enables managers and people working at all levels of responsibility to benefit from a strong culture based on participation, involvement and empowerment. 
E)  It respects diversity by being fully responsive to personal needs and non-work pressures faced by diverse members.

Question 9

Which of the following is NOT a subculture that can be found in an organisation?

Accepted Answer

A)  Generational subcultures 
B)  Educational subcultures 
C)  Ethnic subcultures 
D)  Racial subcultures 
E)  Gender subcultures 
A)  Generational subcultures 
B)  Educational subcultures 
C)  Ethnic subcultures 
D)  Racial subcultures 
E)  Gender subcultures

Question 10

The specific environment can be described in terms of which of the following?

Accepted Answer

A)  The task environment 
B)  Stakeholders 
C)  Persons, groups or institutions that are affected by the organisation's performance 
D)  All of the options listed 
E)  None of the options listed 
A)  The task environment 
B)  Stakeholders 
C)  Persons, groups or institutions that are affected by the organisation's performance 
D)  All of the options listed 
E)  None of the options listed

Question 11

__________ display characteristics such as structural integration, informal network integration, and minimum intergroup conflict.

Accepted Answer

A)  Multicultural organisations 
B)  Structurally designed organisations 
C)  Conflict resolution companies 
D)  Pluralistic organisations 
E)  Technologically advanced organisations 
A)  Multicultural organisations 
B)  Structurally designed organisations 
C)  Conflict resolution companies 
D)  Pluralistic organisations 
E)  Technologically advanced organisations

Question 12

__________ uses new technologies to streamline systems and allow work to be performed with fewer workers and smaller inventories.

Accepted Answer

A)  Mass customisation 
B)  Lean production 
C)  Flexible manufacturing 
D)  Agile manufacturing 
E)  Customised design 
A)  Mass customisation 
B)  Lean production 
C)  Flexible manufacturing 
D)  Agile manufacturing 
E)  Customised design

Question 13

Philip Crosby has developed what he calls the 'four absolutes' of management for total quality control. Which of the following is NOT one of Crosby's 'four absolutes' of management?

Accepted Answer

A)  Quality comes from defect prevention, not defect correction. 
B)  Quality means conformance to standards. 
C)  Quality as a performance standard must mean defect-free work. 
D)  Quality comes from multiple defect inspections. 
E)  Quality saves money. 
A)  Quality comes from defect prevention, not defect correction. 
B)  Quality means conformance to standards. 
C)  Quality as a performance standard must mean defect-free work. 
D)  Quality comes from multiple defect inspections. 
E)  Quality saves money.

Question 14

The __________ is a hidden barrier that limits the advancement of minorities in some organisations.

Accepted Answer

A)  glass ceiling 
B)  diversity restraint 
C)  supply chain 
D)  minority promotion policy 
E)  affirmative action procedure 
A)  glass ceiling 
B)  diversity restraint 
C)  supply chain 
D)  minority promotion policy 
E)  affirmative action procedure

Question 15

An organisation can achieve a competitive advantage through which of the following ways?

Accepted Answer

A)  Pricing and customer service 
B)  Cost efficiency and quality 
C)  Customer service and quality 
D)  All of the options listed 
E)  None of the options listed 
A)  Pricing and customer service 
B)  Cost efficiency and quality 
C)  Customer service and quality 
D)  All of the options listed 
E)  None of the options listed

Question 16

__________ are specific government agencies and representatives, at the local, state and national levels that enforce laws and regulations affecting the organisation's operations.

Accepted Answer

A)  Employees 
B)  Competitors 
C)  Customers 
D)  Suppliers 
E)  Regulators 
A)  Employees 
B)  Competitors 
C)  Customers 
D)  Suppliers 
E)  Regulators

Question 17

Since customer service can be an important source of competitive advantage, progressive managers:

Accepted Answer

A)  work hard to establish and maintain high standards of customer service. 
B)  meet every customer's needs and require them to wait, at most, only a short time. 
C)  provide every customer with goods and services that are high in quality and low in cost. 
D)  All of the options listed 
E)  None of the options listed 
A)  work hard to establish and maintain high standards of customer service. 
B)  meet every customer's needs and require them to wait, at most, only a short time. 
C)  provide every customer with goods and services that are high in quality and low in cost. 
D)  All of the options listed 
E)  None of the options listed

Question 18

Organisations that want to compete in the world marketplace as 'world-class companies' can gain a competitive advantage by having their operations meet:

Accepted Answer

A)  ISO standards. 
B)  AAA standards. 
C)  manufacturing supply standards. 
D)  international Q standards. 
E)  consumer protection standards. 
A)  ISO standards. 
B)  AAA standards. 
C)  manufacturing supply standards. 
D)  international Q standards. 
E)  consumer protection standards.

Question 19

The best organisations that have strong cultures will likely do all the following EXCEPT:

Accepted Answer

A)  show respect for members. 
B)  encourage adaptability. 
C)  encourage continuous improvement. 
D)  discourage innovation. 
E)  promote teamwork. 
A)  show respect for members. 
B)  encourage adaptability. 
C)  encourage continuous improvement. 
D)  discourage innovation. 
E)  promote teamwork.

Question 20

Gloria assembles circuit boards in a computer manufacturing plant. She gets the chips for the boards from David, assembles the boards, and then forwards them to Judy, who puts them into the finished components. This example illustrates the concept of:

Accepted Answer

A)  efficient task assignments. 
B)  Deming's path to quality. 
C)  internal customers, who use the results of others' work to do their job. 
D)  integrated manufacturing processes. 
E)  total quality management and shared responsibility. 
A)  efficient task assignments. 
B)  Deming's path to quality. 
C)  internal customers, who use the results of others' work to do their job. 
D)  integrated manufacturing processes. 
E)  total quality management and shared responsibility.

A manufacturing approach that designs products with attention to how their component parts will be used when the product life ends is called:

Explain how organisational subcultures and diversity are linked.

__________ is especially important in the demanding global economy because nowhere in the world can managers rest on past successes and ignore what others are doing, either at home or abroad.

Which of the following operations objectives should be used to guide value-added efforts in developing and maintaining a customer-driven organisation?

Organisations that display characteristics such as pluralism and the absence of prejudice and discrimination are examples of:

Establishing and maintaining effective customer service can be an important source of:

The internal culture of an organisation has the potential to:

Which of the following statements does NOT accurately describe a characteristic of effective diversity leadership?

Which of the following is NOT a subculture that can be found in an organisation?

The specific environment can be described in terms of which of the following?

__________ display characteristics such as structural integration, informal network integration, and minimum intergroup conflict.

__________ uses new technologies to streamline systems and allow work to be performed with fewer workers and smaller inventories.

Philip Crosby has developed what he calls the 'four absolutes' of management for total quality control. Which of the following is NOT one of Crosby's 'four absolutes' of management?

The __________ is a hidden barrier that limits the advancement of minorities in some organisations.

An organisation can achieve a competitive advantage through which of the following ways?

__________ are specific government agencies and representatives, at the local, state and national levels that enforce laws and regulations affecting the organisation's operations.

Since customer service can be an important source of competitive advantage, progressive managers:

Organisations that want to compete in the world marketplace as 'world-class companies' can gain a competitive advantage by having their operations meet:

The best organisations that have strong cultures will likely do all the following EXCEPT:

Gloria assembles circuit boards in a computer manufacturing plant. She gets the chips for the boards from David, assembles the boards, and then forwards them to Judy, who puts them into the finished components. This example illustrates the concept of:

The Contemporary Workplace

Historical Foundations of Management

International Dimensions of Management

Ethical Behaviour and Social Responsibility

Sustainability

Information and Decision Making

Planning

Strategic Management

Organising

Controlling

Human Resource Management

Leading

Communication and Interpersonal Skills

Motivation and Rewards

Individuals, Job Design and Stress

Teams and Teamwork

Leading and Managing Change

Entrepreneurship and New Ventures

Operations and Services Management

Filters

Exam 3: Environment and Diversity

A manufacturing approach that designs products with attention to how their component parts will be used when the product life ends is called:

Explain how organisational subcultures and diversity are linked.

__________ is especially important in the demanding global economy because nowhere in the world can managers rest on past successes and ignore what others are doing, either at home or abroad.

Which of the following operations objectives should be used to guide value-added efforts in developing and maintaining a customer-driven organisation?

Organisations that display characteristics such as pluralism and the absence of prejudice and discrimination are examples of:

Establishing and maintaining effective customer service can be an important source of:

The internal culture of an organisation has the potential to:

Which of the following statements does NOT accurately describe a characteristic of effective diversity leadership?

Which of the following is NOT a subculture that can be found in an organisation?

The specific environment can be described in terms of which of the following?

__________ display characteristics such as structural integration, informal network integration, and minimum intergroup conflict.

__________ uses new technologies to streamline systems and allow work to be performed with fewer workers and smaller inventories.

Philip Crosby has developed what he calls the 'four absolutes' of management for total quality control. Which of the following is NOT one of Crosby's 'four absolutes' of management?

The __________ is a hidden barrier that limits the advancement of minorities in some organisations.

An organisation can achieve a competitive advantage through which of the following ways?

__________ are specific government agencies and representatives, at the local, state and national levels that enforce laws and regulations affecting the organisation's operations.

Since customer service can be an important source of competitive advantage, progressive managers:

Organisations that want to compete in the world marketplace as 'world-class companies' can gain a competitive advantage by having their operations meet:

The best organisations that have strong cultures will likely do all the following EXCEPT:

Gloria assembles circuit boards in a computer manufacturing plant. She gets the chips for the boards from David, assembles the boards, and then forwards them to Judy, who puts them into the finished components. This example illustrates the concept of:

The Contemporary Workplace

Historical Foundations of Management

International Dimensions of Management

Ethical Behaviour and Social Responsibility

Sustainability

Information and Decision Making

Planning

Strategic Management

Organising

Controlling

Human Resource Management

Leading

Communication and Interpersonal Skills

Motivation and Rewards

Individuals, Job Design and Stress

Teams and Teamwork

Leading and Managing Change

Entrepreneurship and New Ventures

Operations and Services Management

Filters