Question 1

To build positive team norms, a leader can do all of the following EXCEPT:

Accepted Answer

A)  take over certain decision-making functions from the group. 
B)  train and orient new members to adopt desired behaviours. 
C)  control results by performance reviews and regular feedback. 
D)  act as a role model. 
E)  hold regular meetings to discuss team progress and ways of improving. 
A)  take over certain decision-making functions from the group. 
B)  train and orient new members to adopt desired behaviours. 
C)  control results by performance reviews and regular feedback. 
D)  act as a role model. 
E)  hold regular meetings to discuss team progress and ways of improving. A

Question 2

Which statement regarding teams and teamwork is NOT true?

Accepted Answer

A)  Teams are challenging to lead for high-performance results. 
B)  Teams are rich in performance potential. 
C)  Most workers receive team training. 
D)  Teams are complex in the way they work. 
E)  Many tasks in organisations are beyond the capabilities of people working alone. 
A)  Teams are challenging to lead for high-performance results. 
B)  Teams are rich in performance potential. 
C)  Most workers receive team training. 
D)  Teams are complex in the way they work. 
E)  Many tasks in organisations are beyond the capabilities of people working alone. C

Question 3

As one of the most important group processes, __________ is complicated by the different ways in which teams can go about doing it.

Accepted Answer

A)  groupthink 
B)  problem solving 
C)  high-performance leadership 
D)  decision making 
E)  group cohesion 
A)  groupthink 
B)  problem solving 
C)  high-performance leadership 
D)  decision making 
E)  group cohesion D

Question 4

Activities that contribute directly to the team's performance purpose are called:

Accepted Answer

A)  group dynamics. 
B)  task activities. 
C)  required behaviours. 
D)  maintenance activities. 
E)  group process activities. 
A)  group dynamics. 
B)  task activities. 
C)  required behaviours. 
D)  maintenance activities. 
E)  group process activities.

Question 5

A __________ is a form of employee involvement group usually composed of 6 to 12 employees who meet regularly to discuss and plan specific ways to improve work quality.

Accepted Answer

A)  quantity team 
B)  social loafing group 
C)  task force 
D)  linking pin team 
E)  quality circle 
A)  quantity team 
B)  social loafing group 
C)  task force 
D)  linking pin team 
E)  quality circle

Question 6

The textbook identifies four important team and teamwork roles for managers. Which of the following is NOT one of these roles?

Accepted Answer

A)  Supervisor 
B)  External coach 
C)  Participant 
D)  Network facilitator 
E)  Follower 
A)  Supervisor 
B)  External coach 
C)  Participant 
D)  Network facilitator 
E)  Follower

Question 7

__________ is a temporary group created to solve a specific problem.

Accepted Answer

A)  A functional group 
B)  A task force 
C)  A quality control circle 
D)  A command group 
E)  An autonomous work group 
A)  A functional group 
B)  A task force 
C)  A quality control circle 
D)  A command group 
E)  An autonomous work group

Question 8

The phases or stages in the life cycle of any team are:

Accepted Answer

A)  problem definition, problem analysis, solution generation, solution implementation and evaluation. 
B)  inputs, throughputs and outputs. 
C)  introduction, growth, maturity and decline. 
D)  forming, norming, performing and satisfying. 
E)  forming, storming, norming, performing and adjourning. 
A)  problem definition, problem analysis, solution generation, solution implementation and evaluation. 
B)  inputs, throughputs and outputs. 
C)  introduction, growth, maturity and decline. 
D)  forming, norming, performing and satisfying. 
E)  forming, storming, norming, performing and adjourning.

Question 9

The degree to which members are attracted to and motivated to remain part of the team is called:

Accepted Answer

A)  groupthink. 
B)  social behaviour. 
C)  cohesiveness. 
D)  norm intensity. 
E)  system interaction. 
A)  groupthink. 
B)  social behaviour. 
C)  cohesiveness. 
D)  norm intensity. 
E)  system interaction.

Question 10

A very important __________ is the ability to help a team choose the best decision method for the task at hand.

Accepted Answer

A)  team building skill 
B)  team member skill 
C)  problem solving skill 
D)  team leadership skill 
E)  groupthink skill 
A)  team building skill 
B)  team member skill 
C)  problem solving skill 
D)  team leadership skill 
E)  groupthink skill

Question 11

__________ is the process of making choices among alternative possible courses of action.

Accepted Answer

A)  High-performance leadership 
B)  Decision making 
C)  Groupthink 
D)  Problem solving 
E)  Group cohesion 
A)  High-performance leadership 
B)  Decision making 
C)  Groupthink 
D)  Problem solving 
E)  Group cohesion

Question 12

When formal voting or polling takes place, with the objective of determining which idea is favoured by more than half the team members, the team is making a decision by:

Accepted Answer

A)  lack of response. 
B)  majority rule. 
C)  authority rule. 
D)  minority rule. 
E)  consensus. 
A)  lack of response. 
B)  majority rule. 
C)  authority rule. 
D)  minority rule. 
E)  consensus.

Question 13

Two types of groups especially important to managers in organisations are:

Accepted Answer

A)  formal and developmental. 
B)  psychological and social. 
C)  cohesive and emergent. 
D)  informal and formal. 
E)  formal and cohesive. 
A)  formal and developmental. 
B)  psychological and social. 
C)  cohesive and emergent. 
D)  informal and formal. 
E)  formal and cohesive.

Question 14

In the life cycle of a team, conflicts over tasks and ways of operating as a team occur in the ___________ stage.

Accepted Answer

A)  adjourning 
B)  performing 
C)  storming 
D)  norming 
E)  forming 
A)  adjourning 
B)  performing 
C)  storming 
D)  norming 
E)  forming

Question 15

Which of the following statements does NOT accurately describe self-managing work teams?

Accepted Answer

A)  Self-managing work teams never have the authority to hire or fire team members. 
B)  Self-managing work teams are authorised to make decisions about how they share and perform the required work. 
C)  Self-managing work teams are expected to help enhance performance, decrease costs and improve morale. 
D)  Self-managing work teams operate with participative decision making, shared tasks and responsibility for many managerial tasks. 
E)  Self-management work responsibilities typically include planning and scheduling work as well training members in various tasks. 
A)  Self-managing work teams never have the authority to hire or fire team members. 
B)  Self-managing work teams are authorised to make decisions about how they share and perform the required work. 
C)  Self-managing work teams are expected to help enhance performance, decrease costs and improve morale. 
D)  Self-managing work teams operate with participative decision making, shared tasks and responsibility for many managerial tasks. 
E)  Self-management work responsibilities typically include planning and scheduling work as well training members in various tasks.

Question 16

Managers can avoid groupthink if they do all of the following EXCEPT:

Accepted Answer

A)  invite outside experts to observe group activities and react to group processes. 
B)  create conflict among groups to increase creative thinking. 
C)  encourage a sharing of viewpoints. 
D)  absent themselves from meetings at times to allow free discussion. 
E)  have team members discuss issues with outsiders and report back on their reactions. 
A)  invite outside experts to observe group activities and react to group processes. 
B)  create conflict among groups to increase creative thinking. 
C)  encourage a sharing of viewpoints. 
D)  absent themselves from meetings at times to allow free discussion. 
E)  have team members discuss issues with outsiders and report back on their reactions.

Question 17

__________ refers to the presence of 'free riders' that slack off because responsibility is diffused in teams and others are present to do the work.

Accepted Answer

A)  Social loafing 
B)  Synergy 
C)  Poor work ethics 
D)  Anti-synergy 
E)  Social imperfection 
A)  Social loafing 
B)  Synergy 
C)  Poor work ethics 
D)  Anti-synergy 
E)  Social imperfection

Question 18

Teams will make decisions by __________ when all team members agree on a course of action.

Accepted Answer

A)  consensus 
B)  lack of response 
C)  unanimity 
D)  majority rule 
E)  minority rule 
A)  consensus 
B)  lack of response 
C)  unanimity 
D)  majority rule 
E)  minority rule

Question 19

A group of people who work together and solve problems through computer-mediated interactions instead of face-to-face meetings are operating as:

Accepted Answer

A)  an automated quality circle. 
B)  a human resource team. 
C)  a wide-area network team. 
D)  a virtual team. 
E)  an electronically stimulated group. 
A)  an automated quality circle. 
B)  a human resource team. 
C)  a wide-area network team. 
D)  a virtual team. 
E)  an electronically stimulated group.

Question 20

Effective team leaders share all of the following characteristics EXCEPT:

Accepted Answer

A)  they use personal examples to demonstrate the importance of putting team interest above self-interest. 
B)  they create supportive climates and empower team members. 
C)  they establish a clear vision of the future. 
D)  they help to create change and unleash talent. 
E)  they use team building only when people have considerable difficulty in working together. 
A)  they use personal examples to demonstrate the importance of putting team interest above self-interest. 
B)  they create supportive climates and empower team members. 
C)  they establish a clear vision of the future. 
D)  they help to create change and unleash talent. 
E)  they use team building only when people have considerable difficulty in working together.

To build positive team norms, a leader can do all of the following EXCEPT:

Which statement regarding teams and teamwork is NOT true?

As one of the most important group processes, __________ is complicated by the different ways in which teams can go about doing it.

Activities that contribute directly to the team's performance purpose are called:

A __________ is a form of employee involvement group usually composed of 6 to 12 employees who meet regularly to discuss and plan specific ways to improve work quality.

The textbook identifies four important team and teamwork roles for managers. Which of the following is NOT one of these roles?

__________ is a temporary group created to solve a specific problem.

The phases or stages in the life cycle of any team are:

The degree to which members are attracted to and motivated to remain part of the team is called:

A very important __________ is the ability to help a team choose the best decision method for the task at hand.

__________ is the process of making choices among alternative possible courses of action.

When formal voting or polling takes place, with the objective of determining which idea is favoured by more than half the team members, the team is making a decision by:

Two types of groups especially important to managers in organisations are:

In the life cycle of a team, conflicts over tasks and ways of operating as a team occur in the ___________ stage.

Which of the following statements does NOT accurately describe self-managing work teams?

Managers can avoid groupthink if they do all of the following EXCEPT:

__________ refers to the presence of 'free riders' that slack off because responsibility is diffused in teams and others are present to do the work.

Teams will make decisions by __________ when all team members agree on a course of action.

A group of people who work together and solve problems through computer-mediated interactions instead of face-to-face meetings are operating as:

Effective team leaders share all of the following characteristics EXCEPT:

The Contemporary Workplace

Historical Foundations of Management

Environment and Diversity

International Dimensions of Management

Ethical Behaviour and Social Responsibility

Sustainability

Information and Decision Making

Planning

Strategic Management

Organising

Controlling

Human Resource Management

Leading

Communication and Interpersonal Skills

Motivation and Rewards

Individuals, Job Design and Stress

Leading and Managing Change

Entrepreneurship and New Ventures

Operations and Services Management

Filters

Exam 17: Teams and Teamwork

To build positive team norms, a leader can do all of the following EXCEPT:

Which statement regarding teams and teamwork is NOT true?

As one of the most important group processes, __________ is complicated by the different ways in which teams can go about doing it.

Activities that contribute directly to the team's performance purpose are called:

A __________ is a form of employee involvement group usually composed of 6 to 12 employees who meet regularly to discuss and plan specific ways to improve work quality.

The textbook identifies four important team and teamwork roles for managers. Which of the following is NOT one of these roles?

__________ is a temporary group created to solve a specific problem.

The phases or stages in the life cycle of any team are:

The degree to which members are attracted to and motivated to remain part of the team is called:

A very important __________ is the ability to help a team choose the best decision method for the task at hand.

__________ is the process of making choices among alternative possible courses of action.

When formal voting or polling takes place, with the objective of determining which idea is favoured by more than half the team members, the team is making a decision by:

Two types of groups especially important to managers in organisations are:

In the life cycle of a team, conflicts over tasks and ways of operating as a team occur in the ___________ stage.

Which of the following statements does NOT accurately describe self-managing work teams?

Managers can avoid groupthink if they do all of the following EXCEPT:

__________ refers to the presence of 'free riders' that slack off because responsibility is diffused in teams and others are present to do the work.

Teams will make decisions by __________ when all team members agree on a course of action.

A group of people who work together and solve problems through computer-mediated interactions instead of face-to-face meetings are operating as:

Effective team leaders share all of the following characteristics EXCEPT:

The Contemporary Workplace

Historical Foundations of Management

Environment and Diversity

International Dimensions of Management

Ethical Behaviour and Social Responsibility

Sustainability

Information and Decision Making

Planning

Strategic Management

Organising

Controlling

Human Resource Management

Leading

Communication and Interpersonal Skills

Motivation and Rewards

Individuals, Job Design and Stress

Leading and Managing Change

Entrepreneurship and New Ventures

Operations and Services Management

Filters