Exam 5: Brief Correspondence

Because e-mail is generally brief, it can be written quickly with no planning.

Match each term with the correct definition. a.internal audience g.external audience b.subject line h.enclosure notation c.netiquette i.modified block letter style d.block letter style j.goodwill e.reference initials k.buffer f.testimonials l.copy notation -a receiver inside a writer's organization

Match each term with the correct definition. a.internal audience g.external audience b.subject line h.enclosure notation c.netiquette i.modified block letter style d.block letter style j.goodwill e.reference initials k.buffer f.testimonials l.copy notation -begins the dateline and closing at the center, with paragraphs beginning at the left margin

Dates are necessary in memos only when the memos will be filed for future reference.

Informative and good news messages begin with the main idea, so the reader gets the essential information immediately.

A memo should not cover more than one main idea.

Memos may be sent to only one person.

Match each term with the correct definition. a.internal audience g.external audience b.subject line h.enclosure notation c.netiquette i.modified block letter style d.block letter style j.goodwill e.reference initials k.buffer f.testimonials l.copy notation -allows the reader to predict the topic, distinguishes one message from another, and provides focus for the writer

The sender of a memo should sign or initial his or her name at the bottom of the page after the word Sincerely.

Hierarchical order means listing people's names in a memo according to their degree of importance to the organization.

Match each term with the correct definition. a.internal audience g.external audience b.subject line h.enclosure notation c.netiquette i.modified block letter style d.block letter style j.goodwill e.reference initials k.buffer f.testimonials l.copy notation -good manners used on the Internet

Match each term with the correct definition. a.internal audience g.external audience b.subject line h.enclosure notation c.netiquette i.modified block letter style d.block letter style j.goodwill e.reference initials k.buffer f.testimonials l.copy notation -personal stories used in persuasive messages in which people describe how a product or service worked for them

A typical e-mail reader in an organization is a busy person who needs accurate, complete information delivered quickly in an easy-to-read document

Match each term with the correct definition. a.internal audience g.external audience b.subject line h.enclosure notation c.netiquette i.modified block letter style d.block letter style j.goodwill e.reference initials k.buffer f.testimonials l.copy notation -a positive statement used to soften bad news

Match each term with the correct definition. a.internal audience g.external audience b.subject line h.enclosure notation c.netiquette i.modified block letter style d.block letter style j.goodwill e.reference initials k.buffer f.testimonials l.copy notation -indicates that additional documents are included in the envelope with a letter

Match each term with the correct definition. a.internal audience g.external audience b.subject line h.enclosure notation c.netiquette i.modified block letter style d.block letter style j.goodwill e.reference initials k.buffer f.testimonials l.copy notation -the value of doing things to create mutual respect and admiration

Match each term with the correct definition. a.internal audience g.external audience b.subject line h.enclosure notation c.netiquette i.modified block letter style d.block letter style j.goodwill e.reference initials k.buffer f.testimonials l.copy notation -indicates that a copy of a letter has been sent to another person

Match each term with the correct definition. a.internal audience g.external audience b.subject line h.enclosure notation c.netiquette i.modified block letter style d.block letter style j.goodwill e.reference initials k.buffer f.testimonials l.copy notation -identifies the person who dictated a letter and the person who keyed the letter

A sender of a text message should consider the audience to determine how formal the message should be.

Writers of e-mail do not need to worry about privacy.