Question 1

New organizational initiatives and/or goals are examples of internal change forces.

Accepted Answer

A) True 
 B)False

Question 2

Describe the two types of forces creating change and give examples.

Accepted Answer

Forces causing change can originate with

Question 3

In the storming stage of group development, supervisors should react to conflict by suppressing it.

Accepted Answer

A) True 
 B)False

Question 4

One of the reasons that a team might fail is because the team does not have clear purpose.

Accepted Answer

A) True 
 B)False

Question 5

The text discusses how ____ successfully faced adaptive challenges at GE and managed change.

Accepted Answer

A)  John Akers 
B)  Louis Gerstner, Jr. 
C)  Jack Welch 
D)  Thomas Peters 
A)  John Akers 
B)  Louis Gerstner, Jr. 
C)  Jack Welch 
D)  Thomas Peters

Question 6

One of the main reasons why successful team-building and teamwork occurred at Providence Hospital, was due to the superior communication between doctors, nurses and staff.

Accepted Answer

A) True 
 B)False

Question 7

All of the following have the potential to impact a group's effectiveness, EXCEPT:

Accepted Answer

A)  Norms. 
B)  Cohesiveness. 
C)  Group size. 
D)  Behavioral assessments. 
A)  Norms. 
B)  Cohesiveness. 
C)  Group size. 
D)  Behavioral assessments.

Question 8

Employees involved in the change process are more likely to support the change.

Accepted Answer

A) True 
 B)False

Question 9

____ are examples of informal groups.

Accepted Answer

A)  Committees. 
B)  Task forces. 
C)  Friendship groups. 
D)  All of the above. 
A)  Committees. 
B)  Task forces. 
C)  Friendship groups. 
D)  All of the above.

Question 10

According to the story about Resort Quest that is outlined in the text, effective team members should do all of the following, EXCEPT:

Accepted Answer

A)  Share information. 
B)  Develop ways to help each other. 
C)  Learn to listen, connect and communicate with each other. 
D)  Be self-oriented. 
A)  Share information. 
B)  Develop ways to help each other. 
C)  Learn to listen, connect and communicate with each other. 
D)  Be self-oriented.

Question 11

Informal groups help members meet affiliation and social needs.

Accepted Answer

A) True 
 B)False

Question 12

One basic concept about groups is that they are always supportive of organization goals.

Accepted Answer

A) True 
 B)False

Question 13

Effectively operating team members, learn to:

Accepted Answer

A)  Treat people as they want to be treated. 
B)  Treat people the way they deserve to be treated. 
C)  Treat other people the way "I" want to be treated. 
D)  None of the above. 
A)  Treat people as they want to be treated. 
B)  Treat people the way they deserve to be treated. 
C)  Treat other people the way "I" want to be treated. 
D)  None of the above.

Question 14

The "vitality curve" used by GE to evaluate top management identifies 70 percent of managers as being incompetent.

Accepted Answer

A) True 
 B)False

Question 15

What results from activities that improve an organization's structure, technology, and people to achieve objectives?

Accepted Answer

A)  Authority-responsibility relationships. 
B)  Organizational effectiveness. 
C)  Organizational classification. 
D)  None of the above. 
A)  Authority-responsibility relationships. 
B)  Organizational effectiveness. 
C)  Organizational classification. 
D)  None of the above.

Question 16

A group is considered to be two or more people who communicate and work together on an irregular basis.

Accepted Answer

A) True 
 B)False

Question 17

In an effective team, norms are inter-related and supportive of an organization's goals.

Accepted Answer

A) True 
 B)False

Question 18

GE uses a concept called the "vitality curve" to evaluate top executives.Describe this method.

Accepted Answer

Each year, each of GE's businesses rank

Question 19

Employees are more likely to support a change if it affects them adversely.

Accepted Answer

A) True 
 B)False

Question 20

Groups that are very congenial, agree on goals and feel like a team, will always succeed.

Accepted Answer

A) True 
 B)False

New organizational initiatives and/or goals are examples of internal change forces.

Describe the two types of forces creating change and give examples.

In the storming stage of group development, supervisors should react to conflict by suppressing it.

One of the reasons that a team might fail is because the team does not have clear purpose.

The text discusses how ____ successfully faced adaptive challenges at GE and managed change.

One of the main reasons why successful team-building and teamwork occurred at Providence Hospital, was due to the superior communication between doctors, nurses and staff.

All of the following have the potential to impact a group's effectiveness, EXCEPT:

Employees involved in the change process are more likely to support the change.

____ are examples of informal groups.

According to the story about Resort Quest that is outlined in the text, effective team members should do all of the following, EXCEPT:

Informal groups help members meet affiliation and social needs.

One basic concept about groups is that they are always supportive of organization goals.

Effectively operating team members, learn to:

The "vitality curve" used by GE to evaluate top management identifies 70 percent of managers as being incompetent.

What results from activities that improve an organization's structure, technology, and people to achieve objectives?

A group is considered to be two or more people who communicate and work together on an irregular basis.

In an effective team, norms are inter-related and supportive of an organization's goals.

GE uses a concept called the "vitality curve" to evaluate top executives.Describe this method.

Employees are more likely to support a change if it affects them adversely.

Groups that are very congenial, agree on goals and feel like a team, will always succeed.

Supervisory Management Roles and Challenges

Fundamentals of Planning

Decision Making, Problem Solving, and Ethics

Fundamentals of Organizing

Delegating Authority and Empowering Employees

Communication

Motivation

Leadership

Meetings and Facilitation Skills

Coaching for Higher Performance

Managing Conflict, Stress, and Time

Exercising Control

Controlling Productivity, Quality and Safety

Selecting, Appraising and Disciplining Employees

The Supervisor, Labor Relations, and Legal Issues

Filters

Exam 9: Group Development and Team Building

New organizational initiatives and/or goals are examples of internal change forces.

Describe the two types of forces creating change and give examples.

In the storming stage of group development, supervisors should react to conflict by suppressing it.

One of the reasons that a team might fail is because the team does not have clear purpose.

The text discusses how ____ successfully faced adaptive challenges at GE and managed change.

One of the main reasons why successful team-building and teamwork occurred at Providence Hospital, was due to the superior communication between doctors, nurses and staff.

All of the following have the potential to impact a group's effectiveness, EXCEPT:

Employees involved in the change process are more likely to support the change.

____ are examples of informal groups.

According to the story about Resort Quest that is outlined in the text, effective team members should do all of the following, EXCEPT:

Informal groups help members meet affiliation and social needs.

One basic concept about groups is that they are always supportive of organization goals.

Effectively operating team members, learn to:

The "vitality curve" used by GE to evaluate top management identifies 70 percent of managers as being incompetent.

What results from activities that improve an organization's structure, technology, and people to achieve objectives?

A group is considered to be two or more people who communicate and work together on an irregular basis.

In an effective team, norms are inter-related and supportive of an organization's goals.

GE uses a concept called the "vitality curve" to evaluate top executives.Describe this method.

Employees are more likely to support a change if it affects them adversely.

Groups that are very congenial, agree on goals and feel like a team, will always succeed.

Supervisory Management Roles and Challenges

Fundamentals of Planning

Decision Making, Problem Solving, and Ethics

Fundamentals of Organizing

Delegating Authority and Empowering Employees

Communication

Motivation

Leadership

Meetings and Facilitation Skills

Coaching for Higher Performance

Managing Conflict, Stress, and Time

Exercising Control

Controlling Productivity, Quality and Safety

Selecting, Appraising and Disciplining Employees

The Supervisor, Labor Relations, and Legal Issues

Filters