Question 1

The benefits of controls should be worth their cost of installation and operation.

Accepted Answer

A) True 
 B)False  True

Question 2

If sales fall 5% below budget, the sales manager takes no action.If, however, sales fall 20% below forecast, the sales manager and the district manager schedule a sales review meeting.This is an example of:

Accepted Answer

A)  Preventive controls. 
B)  Management by exception. 
C)  Intangible standards. 
D)  Management by objectives. 
A)  Preventive controls. 
B)  Management by exception. 
C)  Intangible standards. 
D)  Management by objectives. B

Question 3

When deviations from standard occurs, supervisors should only obtain input from their own departments.

Accepted Answer

A) True 
 B)False  False

Question 4

Failure to meet standards is usually caused solely by poor employee attitudes.

Accepted Answer

A) True 
 B)False

Question 5

It is generally impractical to exercise control until after a particular job is complete.

Accepted Answer

A) True 
 B)False

Question 6

Inspecting components for defects before sending them to production is an example of:

Accepted Answer

A)  Feedforward control. 
B)  Concurrent control. 
C)  Positive control. 
D)  Feedback control. 
A)  Feedforward control. 
B)  Concurrent control. 
C)  Positive control. 
D)  Feedback control.

Question 7

Deviations from standard:

Accepted Answer

A)  Should be investigated only if they are below standard. 
B)  Should be investigated randomly. 
C)  Should be investigated if they are significant or recurring. 
D)  Should be handled by the employees themselves. 
A)  Should be investigated only if they are below standard. 
B)  Should be investigated randomly. 
C)  Should be investigated if they are significant or recurring. 
D)  Should be handled by the employees themselves.

Question 8

Which of the following would be an intangible standard?

Accepted Answer

A)  Cooperative attitudes 
B)  Minimum size tolerances 
C)  Quality and durability of materials 
D)  All of the above 
A)  Cooperative attitudes 
B)  Minimum size tolerances 
C)  Quality and durability of materials 
D)  All of the above

Question 9

The deadline by which a job should be completed is a:

Accepted Answer

A)  Time standard. 
B)  Monetary standard. 
C)  Physical standard. 
D)  Numerical standard. 
A)  Time standard. 
B)  Monetary standard. 
C)  Physical standard. 
D)  Numerical standard.

Question 10

What impact has technology had on control in organizations?

Accepted Answer

The growth of information tech

Question 11

Concurrent controls are sometimes referred to as "screening controls."

Accepted Answer

A) True 
 B)False

Question 12

Physical standards relate to the ____ of the product.

Accepted Answer

A)  Quality. 
B)  Durability. 
C)  Weight. 
D)  All of the above. 
A)  Quality. 
B)  Durability. 
C)  Weight. 
D)  All of the above.

Question 13

Which of the following is NOT one of the methods by which managers can measure performance?

Accepted Answer

A)  Personal observation. 
B)  Experimentation. 
C)  Automatic methods. 
D)  Inspections. 
A)  Personal observation. 
B)  Experimentation. 
C)  Automatic methods. 
D)  Inspections.

Question 14

Which of the following is NOT a step in the control process?

Accepted Answer

A)  Establish supervisory authority. 
B)  Compare actual performance against standards. 
C)  Establish standards of performance. 
D)  Take corrective action. 
A)  Establish supervisory authority. 
B)  Compare actual performance against standards. 
C)  Establish standards of performance. 
D)  Take corrective action.

Question 15

To be effective, controls need to be accepted by the people they affect.

Accepted Answer

A) True 
 B)False

Question 16

In deciding how to measure performance, the supervisor should:

Accepted Answer

A)  Develop a meaningful, valid method of measurement. 
B)  Rely on personal observation only. 
C)  Try to use a method that can be easily beaten. 
D)  All of the above. 
A)  Develop a meaningful, valid method of measurement. 
B)  Rely on personal observation only. 
C)  Try to use a method that can be easily beaten. 
D)  All of the above.

Question 17

Concurrent controls are also known as:

Accepted Answer

A)  Conclusive controls. 
B)  Responsive controls. 
C)  Trigger controls. 
D)  Screening controls. 
A)  Conclusive controls. 
B)  Responsive controls. 
C)  Trigger controls. 
D)  Screening controls.

Question 18

Controlling and leading are so closely related that they are referred to as "Siamese twins."

Accepted Answer

A) True 
 B)False

Question 19

Controlling is closely related to organizing.

Accepted Answer

A) True 
 B)False

Question 20

Identify and define two types of tangible performance standards that can be set.Give an example of each.

Accepted Answer

Tangible standards are clear, concrete,

The benefits of controls should be worth their cost of installation and operation.

If sales fall 5% below budget, the sales manager takes no action.If, however, sales fall 20% below forecast, the sales manager and the district manager schedule a sales review meeting.This is an example of:

When deviations from standard occurs, supervisors should only obtain input from their own departments.

Failure to meet standards is usually caused solely by poor employee attitudes.

It is generally impractical to exercise control until after a particular job is complete.

Inspecting components for defects before sending them to production is an example of:

Deviations from standard:

Which of the following would be an intangible standard?

The deadline by which a job should be completed is a:

What impact has technology had on control in organizations?

Concurrent controls are sometimes referred to as "screening controls."

Physical standards relate to the ____ of the product.

Which of the following is NOT one of the methods by which managers can measure performance?

Which of the following is NOT a step in the control process?

To be effective, controls need to be accepted by the people they affect.

In deciding how to measure performance, the supervisor should:

Concurrent controls are also known as:

Controlling and leading are so closely related that they are referred to as "Siamese twins."

Controlling is closely related to organizing.

Identify and define two types of tangible performance standards that can be set.Give an example of each.

Supervisory Management Roles and Challenges

Fundamentals of Planning

Decision Making, Problem Solving, and Ethics

Fundamentals of Organizing

Delegating Authority and Empowering Employees

Communication

Motivation

Leadership

Group Development and Team Building

Meetings and Facilitation Skills

Coaching for Higher Performance

Managing Conflict, Stress, and Time

Controlling Productivity, Quality and Safety

Selecting, Appraising and Disciplining Employees

The Supervisor, Labor Relations, and Legal Issues

Filters

Exam 13: Exercising Control

The benefits of controls should be worth their cost of installation and operation.

If sales fall 5% below budget, the sales manager takes no action.If, however, sales fall 20% below forecast, the sales manager and the district manager schedule a sales review meeting.This is an example of:

When deviations from standard occurs, supervisors should only obtain input from their own departments.

Failure to meet standards is usually caused solely by poor employee attitudes.

It is generally impractical to exercise control until after a particular job is complete.

Inspecting components for defects before sending them to production is an example of:

Deviations from standard:

Which of the following would be an intangible standard?

The deadline by which a job should be completed is a:

What impact has technology had on control in organizations?

Concurrent controls are sometimes referred to as "screening controls."

Physical standards relate to the ____ of the product.

Which of the following is NOT one of the methods by which managers can measure performance?

Which of the following is NOT a step in the control process?

To be effective, controls need to be accepted by the people they affect.

In deciding how to measure performance, the supervisor should:

Concurrent controls are also known as:

Controlling and leading are so closely related that they are referred to as "Siamese twins."

Controlling is closely related to organizing.

Identify and define two types of tangible performance standards that can be set.Give an example of each.

Supervisory Management Roles and Challenges

Fundamentals of Planning

Decision Making, Problem Solving, and Ethics

Fundamentals of Organizing

Delegating Authority and Empowering Employees

Communication

Motivation

Leadership

Group Development and Team Building

Meetings and Facilitation Skills

Coaching for Higher Performance

Managing Conflict, Stress, and Time

Controlling Productivity, Quality and Safety

Selecting, Appraising and Disciplining Employees

The Supervisor, Labor Relations, and Legal Issues

Filters