Question 1

The purchasing function involves searching for quality resources and finding the best suppliers as well as negotiating the best price for the needed items.

Accepted Answer

A) True 
 B)False

Question 2

Upon their return from a recent scuba diving and snorkeling trip on the island of Cozumel, Mexico, Tyler and Diana highly recommended the resort where they stayed. Guest services were extremely prompt in assisting with diving excursions. All resort employees were trained to greet every guest each time they encountered them, whether it was on a pathway to the pools and beaches, or in the restaurants. Many times, the employees even referred to each guest by name. _____________ in the service sector is about creating a good experience for customers.

Accepted Answer

A)  Enterprise resource planning 
B)  Intermittent planning 
C)  Operations management 
D)  Production management 
A)  Enterprise resource planning 
B)  Intermittent planning 
C)  Operations management 
D)  Production management

Question 3

Rysler Motors currently uses an ERP system to manage all of its production operations and coordinate them with the other operations of the company. The company also wants to implement a just-in-time (JIT) inventory system. Unfortunately for Rysler, ERP is incompatible with JIT, so if it adopts the new inventory system it will have to abandon ERP.

Accepted Answer

A) True 
 B)False

Question 4

What are the ISO 9000 and ISO 14000 standards? Why are they important?

Accepted Answer

The International Organization for Stand

Question 5

Wild Bill's Cap Emporium offers to produce hats and caps according to customers' requests. Wild Bill's utilizes a(n):

Accepted Answer

A)  analytic system. 
B)  just-in-time system. 
C)  intermittent process. 
D)  continuous process. 
A)  analytic system. 
B)  just-in-time system. 
C)  intermittent process. 
D)  continuous process.

Question 6

Justin is a project manager for a large defense systems company. Each contract for sophisticated weaponry requires the cooperation of several firms. Each time Justin begins a new project, he reviews what it takes to successfully complete a project. Which of the following would not constitute one of his goals?

Accepted Answer

A)  He wants to meet the demands of the customer's contract with respect to the kind of product the customer wants and how soon they need it. 
B)  He wants the product to achieve the quality level expected by the customer. 
C)  He wants his company to be the lead company and maintain a leadership position in all aspects of the project to project a strong image to the customer. 
D)  He wants to work within the costs budgeted for this project. 
A)  He wants to meet the demands of the customer's contract with respect to the kind of product the customer wants and how soon they need it. 
B)  He wants the product to achieve the quality level expected by the customer. 
C)  He wants his company to be the lead company and maintain a leadership position in all aspects of the project to project a strong image to the customer. 
D)  He wants to work within the costs budgeted for this project.

Question 7

Contemporary manufacturers in the U.S. lack the flexibility to use intermittent production processes.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following statements about operations management in the service sector is most accurate? Operations management in the service sector:

Accepted Answer

A)  is all about providing the service at the lowest cost. 
B)  should focus on providing customers with a good experience. 
C)  has less flexibility than operations management in the manufacturing sector, because services are not technology driven. 
D)  has done a good job of increasing output, but a poor job of improving quality. 
A)  is all about providing the service at the lowest cost. 
B)  should focus on providing customers with a good experience. 
C)  has less flexibility than operations management in the manufacturing sector, because services are not technology driven. 
D)  has done a good job of increasing output, but a poor job of improving quality.

Question 9

Computers and robots are only useful in continuous production processes where the same type of product is produced many times.

Accepted Answer

A) True 
 B)False

Question 10

Joel was planning a new product launch. He knew that the art department was ready to work on the promotional pieces now, but they couldn't start until the marketing strategy group established the price point and the purchasing department obtained the paper needed to design the promotional piece. Establishing price points would take about a week and was dependent on manufacturing getting the costs to the marketing strategy group. This was expected a week from today. The purchasing group indicated the paper could be obtained locally the same day it was requested. Assuming things go as planned and based on this information, which of the following tasks could be as much as a week late without jeopardizing the deadline for the entire project?

Accepted Answer

A)  Marketing strategy's determination of the price point 
B)  Manufacturing's determination of the costs 
C)  Purchasing obtaining the paper 
D)  The art department taking a month-long vacation 
A)  Marketing strategy's determination of the price point 
B)  Manufacturing's determination of the costs 
C)  Purchasing obtaining the paper 
D)  The art department taking a month-long vacation

Question 11

Overall, American firms that have tried to use just-in-time inventory systems generally report disappointment with the results.

Accepted Answer

A) True 
 B)False

Question 12

The main difference between process manufacturing and an assembly process is that process manufacturing uses sophisticated robots and automated machinery to produce a good or service, while an assembly process uses labor and simple tools to make a product.

Accepted Answer

A) True 
 B)False

Question 13

Statistical quality control (SQC) is the process some managers use to continually monitor all phases of the production process to assure that quality is being built into the product from the beginning of the production process.

Accepted Answer

A) True 
 B)False

Question 14

In manufacturing, one way to compete with cheap labor is to:

Accepted Answer

A)  use robots. 
B)  hire experienced people. 
C)  make the production line longer. 
D)  increase inputs to the system. 
A)  use robots. 
B)  hire experienced people. 
C)  make the production line longer. 
D)  increase inputs to the system.

Question 15

In an assembly-line manufacturing layout workers do only a few tasks at a time.

Accepted Answer

A) True 
 B)False

Question 16

Modular facilities layouts consist of:

Accepted Answer

A)  teams of workers who work together on a complex assembly. 
B)  lines of workers who do a small series of tasks and then pass along the product through the line to the next worker. 
C)  virtual companies and their supplier relationships. 
D)  workers who have a model in front of them that they try to replicate several times. 
A)  teams of workers who work together on a complex assembly. 
B)  lines of workers who do a small series of tasks and then pass along the product through the line to the next worker. 
C)  virtual companies and their supplier relationships. 
D)  workers who have a model in front of them that they try to replicate several times.

Question 17

The U.S. economy is now dominated by the _________ sector.

Accepted Answer

A)  farm 
B)  manufacturing 
C)  service 
D)  trade 
A)  farm 
B)  manufacturing 
C)  service 
D)  trade

Question 18

Contemporary producers and their suppliers:

Accepted Answer

A)  locate in areas where they can share the same labor. 
B)  know that it is not necessary to locate close to international customers due to technology such as the Internet. 
C)  locate close together to decrease the cost of distribution. 
D)  have advanced beyond ERP to more sophisticated systems. 
A)  locate in areas where they can share the same labor. 
B)  know that it is not necessary to locate close to international customers due to technology such as the Internet. 
C)  locate close together to decrease the cost of distribution. 
D)  have advanced beyond ERP to more sophisticated systems.

Question 19

HandZone, a manufacturer of high-quality gloves and a variety of accessories, already has both computer-aided design and computer-aided manufacturing. Unfortunately, the two systems cannot communicate with each other. David Warmdigit, a production manager at HandZone, has heard about some software that allows CAD and CAM to work together, and wants to learn more about it. David is interested in:

Accepted Answer

A)  linear programming software. 
B)  holistic internalization of operations. 
C)  computer-integrated manufacturing. 
D)  complex systems integration. 
A)  linear programming software. 
B)  holistic internalization of operations. 
C)  computer-integrated manufacturing. 
D)  complex systems integration.

Question 20

Companies such as IBM prefer to stay the course and continue to compete by selling products instead of services.

Accepted Answer

A) True 
 B)False

The purchasing function involves searching for quality resources and finding the best suppliers as well as negotiating the best price for the needed items.

What are the ISO 9000 and ISO 14000 standards? Why are they important?

Wild Bill's Cap Emporium offers to produce hats and caps according to customers' requests. Wild Bill's utilizes a(n):

Contemporary manufacturers in the U.S. lack the flexibility to use intermittent production processes.

Which of the following statements about operations management in the service sector is most accurate? Operations management in the service sector:

Computers and robots are only useful in continuous production processes where the same type of product is produced many times.

Overall, American firms that have tried to use just-in-time inventory systems generally report disappointment with the results.

The main difference between process manufacturing and an assembly process is that process manufacturing uses sophisticated robots and automated machinery to produce a good or service, while an assembly process uses labor and simple tools to make a product.

Statistical quality control (SQC) is the process some managers use to continually monitor all phases of the production process to assure that quality is being built into the product from the beginning of the production process.

In manufacturing, one way to compete with cheap labor is to:

In an assembly-line manufacturing layout workers do only a few tasks at a time.

Modular facilities layouts consist of:

The U.S. economy is now dominated by the _________ sector.

Contemporary producers and their suppliers:

Companies such as IBM prefer to stay the course and continue to compete by selling products instead of services.

Taking Risks and Making Profits Within the Dynamic Business Environment

Understanding Economics and How It Affects Business

Doing Business in Global Markets

Demanding Ethical and Socially Responsible Behavior

How to Form a Business

Entrepreneurship and Starting a Small Business

Management and Leadership

Structuring Organizations for Todays Challenges

Motivating Employees

Human Resource Management: Finding and Keeping the Best Employees

Dealing With Union and Employeemanagement Issues

Marketing: Helping Buyers Buy

Developing and Pricing Goods and Services

Distributing Products

Using Effective Promotions

Understanding Accounting and Financial Information

Financial Management

Using Securities Markets for Financing and Investing Opportunities

Money, Financial Institutions, and the Federal Reserve

Managing the Marketing Mix: Product, Price, Place and Promotion

Extension: Working Within the Legal Environment

Extension: Using Technology to Manage Information

Extension: Managing Risk

Extension: Managing Personal Finances

Filters

Exam 9: Production and Operations Management

The purchasing function involves searching for quality resources and finding the best suppliers as well as negotiating the best price for the needed items.

What are the ISO 9000 and ISO 14000 standards? Why are they important?

Wild Bill's Cap Emporium offers to produce hats and caps according to customers' requests. Wild Bill's utilizes a(n):

Contemporary manufacturers in the U.S. lack the flexibility to use intermittent production processes.

Which of the following statements about operations management in the service sector is most accurate? Operations management in the service sector:

Computers and robots are only useful in continuous production processes where the same type of product is produced many times.

Overall, American firms that have tried to use just-in-time inventory systems generally report disappointment with the results.

The main difference between process manufacturing and an assembly process is that process manufacturing uses sophisticated robots and automated machinery to produce a good or service, while an assembly process uses labor and simple tools to make a product.

Statistical quality control (SQC) is the process some managers use to continually monitor all phases of the production process to assure that quality is being built into the product from the beginning of the production process.

In manufacturing, one way to compete with cheap labor is to:

In an assembly-line manufacturing layout workers do only a few tasks at a time.

Modular facilities layouts consist of:

The U.S. economy is now dominated by the _________ sector.

Contemporary producers and their suppliers:

Companies such as IBM prefer to stay the course and continue to compete by selling products instead of services.

Taking Risks and Making Profits Within the Dynamic Business Environment

Understanding Economics and How It Affects Business

Doing Business in Global Markets

Demanding Ethical and Socially Responsible Behavior

How to Form a Business

Entrepreneurship and Starting a Small Business

Management and Leadership

Structuring Organizations for Todays Challenges

Motivating Employees

Human Resource Management: Finding and Keeping the Best Employees

Dealing With Union and Employeemanagement Issues

Marketing: Helping Buyers Buy

Developing and Pricing Goods and Services

Distributing Products

Using Effective Promotions

Understanding Accounting and Financial Information

Financial Management

Using Securities Markets for Financing and Investing Opportunities

Money, Financial Institutions, and the Federal Reserve

Managing the Marketing Mix: Product, Price, Place and Promotion

Extension: Working Within the Legal Environment

Extension: Using Technology to Manage Information

Extension: Managing Risk

Extension: Managing Personal Finances

Filters