Exam 9: Production and Operations Management

Dewey Dare is a production and operations manager with a clothing manufacturer. He has been looking into a system that will enable his company to take measurements from a customer and program machines to design and produce custom-cut clothes at little additional cost. This type of system is an example of the benefits of:

Operations management in the service sector is focused on creating:

The Baldrige standards measure a firm's quality in several key areas including planning, leadership, and customer and market focus.

Operations management planning does not include decisions about:

Facility location is the process of selecting a geographic location for a company's operations.

The first step in the development of a PERT chart is:

How are MRP and ERP similar? How do they differ?

In making a location decision, businesses seldom consider "quality of life" in various locations, because factors that influence quality of life have little or no impact on profits.

Manufacturing firms focus exclusively on the production of goods and allow other firms to provide services.

The purpose of determining the critical path on a PERT network is to:

Operations management planning is concerned with finding the ideal location for a business and also with materials requirement planning. It leaves decisions about purchasing and inventory control to marketing.

In the past, production management was about using the factors of production to create finished goods.

The European Union demands that all firms that want to do business with its member nations must satisfy ISO 9000 standards.

Internet-focused strategies don't affect operations managers since it is not progressive for operations managers to negotiate in an interfirm environment.

Areas with higher than average labor costs are almost always at a major disadvantage when trying to attract new businesses.

___________ is a set of international standards for quality management and quality assurance.

A major purpose of the program evaluation and review technique (PERT) is to identify the minimum time needed to complete a project.

PERT is a popular control method used by organizations. Explain the purpose of PERT analysis, and describe the steps involved in constructing a PERT network. Your explanation should include a discussion of the significance of the critical path in a PERT network.

Despite its early promise, computer-aided design has not met with much success in increasing productivity.

A firm would be most likely to employ statistical process control (SPC) if it wanted to: