Question 1

Which statement about the use of e-mail in today's workplace is most accurate?

Accepted Answer

A) Most messages in today's workplace are sent by e-mail. 
B) Businesses use memos more frequently than e-mail messages to communicate internally with employees. 
C) Only managers and top-level business executives use e-mail to communicate with others. 
D) Today's workers spend very little time writing e-mail messages. 
A) Most messages in today's workplace are sent by e-mail. 
B) Businesses use memos more frequently than e-mail messages to communicate internally with employees. 
C) Only managers and top-level business executives use e-mail to communicate with others. 
D) Today's workers spend very little time writing e-mail messages.

Question 2

To reply efficiently to e-mail messages, you should practice ____________________, which involves inserting your responses to parts of the incoming message.

Accepted Answer

The answer of To reply efficiently to e-mail messages, you...

Question 3

Blogs can be useful to a company for crisis communication.

Accepted Answer

A) True 
 B)False

Question 4

As a project manager, Mallory needs to make sure that her geographically dispersed team members can interact and have the same information, templates, and documentation. Which of the following tools should she consider using?

Accepted Answer

A) Wiki 
B) Podcast 
C) Blog 
D) Video conference 
A) Wiki 
B) Podcast 
C) Blog 
D) Video conference

Question 5

One advantage of a wiki is that it

Accepted Answer

A) allows documents to be error free. 
B) guarantees public and employee acceptance. 
C) enables companies and news organizations to broadcast information quickly to the public. 
D) eliminates the problem of document version confusion. 
A) allows documents to be error free. 
B) guarantees public and employee acceptance. 
C) enables companies and news organizations to broadcast information quickly to the public. 
D) eliminates the problem of document version confusion.

Question 6

Tara is starting a new job that will allow her to use text messaging. What advice should she follow?

Accepted Answer

A) When she doesn't receive an immediate response from a coworker, continue to text message the coworker until he or she responds. 
B) Feel free to send any kind of message to her coworkers using this medium. 
C) Identify herself when texting a new contact. 
D) Send texts while she is having a face-to-face conversation to demonstrate her popularity. 
A) When she doesn't receive an immediate response from a coworker, continue to text message the coworker until he or she responds. 
B) Feel free to send any kind of message to her coworkers using this medium. 
C) Identify herself when texting a new contact. 
D) Send texts while she is having a face-to-face conversation to demonstrate her popularity.

Question 7

Crowdsourcing is

Accepted Answer

A) the ability to send short messages consisting of 140 characters or fewer. 
B) the practice of tapping into the combined knowledge of an online community to solve problems and complete assignments. 
C) the use of fraudulent schemes on the Internet. 
D) an e-mail response technique that includes only those parts of an e-mail message to which the receiver is responding. 
A) the ability to send short messages consisting of 140 characters or fewer. 
B) the practice of tapping into the combined knowledge of an online community to solve problems and complete assignments. 
C) the use of fraudulent schemes on the Internet. 
D) an e-mail response technique that includes only those parts of an e-mail message to which the receiver is responding.

Question 8

Travis has asked you for some advice regarding the use of social networking in the workplace. What advice will you share?

Accepted Answer

A) Feel free to share any information on social networking sites. 
B) Refuse friend requests or "unfriend" people to avoid jeopardizing professional relationships. 
C) Establish boundaries, and don't share information online that you wouldn't share openly in the office. 
D) Assume the content posted on a social networking site is protected. 
A) Feel free to share any information on social networking sites. 
B) Refuse friend requests or "unfriend" people to avoid jeopardizing professional relationships. 
C) Establish boundaries, and don't share information online that you wouldn't share openly in the office. 
D) Assume the content posted on a social networking site is protected.

Question 9

One benefit of using text or instant messaging on the job is that these messages cannot be used as evidence in lawsuits.

Accepted Answer

A) True 
 B)False

Question 10

When texting or instant messaging on the job, don't worry about your grammar and spelling because your goal is to send quick, short messages.

Accepted Answer

A) True 
 B)False

Question 11

Social media is more widely used for marketing than for daily job tasks.

Accepted Answer

A) True 
 B)False

Question 12

Most e-mail messages and memos

Accepted Answer

A) have nonsensitive topics and begin directly. 
B) require persuasion. 
C) are indirect and begin with an explanation. 
D) need not be carefully organized because they are informal. 
A) have nonsensitive topics and begin directly. 
B) require persuasion. 
C) are indirect and begin with an explanation. 
D) need not be carefully organized because they are informal.

Question 13

All of the following are reasons businesses use wikis except

Accepted Answer

A) to improve the brand image of a company. 
B) to generate feedback from employees before and after meetings. 
C) to collect and share information to large audiences creating a database for important company information. 
D) to facilitate project management. 
A) to improve the brand image of a company. 
B) to generate feedback from employees before and after meetings. 
C) to collect and share information to large audiences creating a database for important company information. 
D) to facilitate project management.

Question 14

Which of the following is the best tip for replying to e-mail messages?

Accepted Answer

A) Reply to an e-mail message immediately because reading additional e-mail messages before replying might confuse you. 
B) If you can't reply immediately, acknowledge receipt of the message and tell the sender when you'll be able to reply. 
C) Include the sender's entire original message in the body of your reply to clarify the meaning of your response. 
D) Retain the original subject line to identify a conversation thread even if the topic shifts. 
A) Reply to an e-mail message immediately because reading additional e-mail messages before replying might confuse you. 
B) If you can't reply immediately, acknowledge receipt of the message and tell the sender when you'll be able to reply. 
C) Include the sender's entire original message in the body of your reply to clarify the meaning of your response. 
D) Retain the original subject line to identify a conversation thread even if the topic shifts.

Question 15

Businesses that have used wikis have found that work flow has diminished.

Accepted Answer

A) True 
 B)False

Question 16

Teams or departments use ____________________ to collect and disseminate information to large audiences creating a database for knowledge management.

Accepted Answer

The answer of Teams or departments use ____________________ to collect...

Question 17

Businesses use podcasting for sending audio and video messages that do not require a live presence yet offer a friendly human face.

Accepted Answer

A) True 
 B)False

Question 18

Many companies have modeled their internal social networks after Facebook.

Accepted Answer

A) True 
 B)False

Question 19

Text and instant messaging are replacing e-mail for short internal communication.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following statements about communication in today's workplace is most accurate?

Accepted Answer

A) Despite the increased use of social media networks, companies are reluctant to use social media sites such as Facebook and Twitter to conduct business. 
B) Individuals are using more mobile electronic devices to communicate with others. 
C) Because individuals are more dispersed, messages are longer and less frequent. 
D) Because of social media networks, today's communication includes more one-on-one conversations. 
A) Despite the increased use of social media networks, companies are reluctant to use social media sites such as Facebook and Twitter to conduct business. 
B) Individuals are using more mobile electronic devices to communicate with others. 
C) Because individuals are more dispersed, messages are longer and less frequent. 
D) Because of social media networks, today's communication includes more one-on-one conversations.

Which statement about the use of e-mail in today's workplace is most accurate?

To reply efficiently to e-mail messages, you should practice ____________________, which involves inserting your responses to parts of the incoming message.

Blogs can be useful to a company for crisis communication.

As a project manager, Mallory needs to make sure that her geographically dispersed team members can interact and have the same information, templates, and documentation. Which of the following tools should she consider using?

One advantage of a wiki is that it

Tara is starting a new job that will allow her to use text messaging. What advice should she follow?

Crowdsourcing is

Travis has asked you for some advice regarding the use of social networking in the workplace. What advice will you share?

One benefit of using text or instant messaging on the job is that these messages cannot be used as evidence in lawsuits.

When texting or instant messaging on the job, don't worry about your grammar and spelling because your goal is to send quick, short messages.

Social media is more widely used for marketing than for daily job tasks.

Most e-mail messages and memos

All of the following are reasons businesses use wikis except

Which of the following is the best tip for replying to e-mail messages?

Businesses that have used wikis have found that work flow has diminished.

Teams or departments use ____________________ to collect and disseminate information to large audiences creating a database for knowledge management.

Businesses use podcasting for sending audio and video messages that do not require a live presence yet offer a friendly human face.

Many companies have modeled their internal social networks after Facebook.

Text and instant messaging are replacing e-mail for short internal communication.

Which of the following statements about communication in today's workplace is most accurate?

Succeeding in the Mobile and Social Workplace

Planning Business Messages

Organizing and Drafting Business Messages

Revising Business Messages

Positive Messages

Negative Messages

Persuasive Messages

Informal Reports

Proposals and Formal Reports

Professionalism at Work Business Etiquette Ethics Teamwork and Meetings

Business Presentations

The Job Search Resumes in the Digital Age

Interviewing and Following up

Essentials of Electrocardiography

Filters

Exam 5: Short Workplace Messages and Digital Media

Which statement about the use of e-mail in today's workplace is most accurate?

To reply efficiently to e-mail messages, you should practice ____________________, which involves inserting your responses to parts of the incoming message.

Blogs can be useful to a company for crisis communication.

As a project manager, Mallory needs to make sure that her geographically dispersed team members can interact and have the same information, templates, and documentation. Which of the following tools should she consider using?

One advantage of a wiki is that it

Tara is starting a new job that will allow her to use text messaging. What advice should she follow?

Crowdsourcing is

Travis has asked you for some advice regarding the use of social networking in the workplace. What advice will you share?

One benefit of using text or instant messaging on the job is that these messages cannot be used as evidence in lawsuits.

When texting or instant messaging on the job, don't worry about your grammar and spelling because your goal is to send quick, short messages.

Social media is more widely used for marketing than for daily job tasks.

Most e-mail messages and memos

All of the following are reasons businesses use wikis except

Which of the following is the best tip for replying to e-mail messages?

Businesses that have used wikis have found that work flow has diminished.

Teams or departments use ____________________ to collect and disseminate information to large audiences creating a database for knowledge management.

Businesses use podcasting for sending audio and video messages that do not require a live presence yet offer a friendly human face.

Many companies have modeled their internal social networks after Facebook.

Text and instant messaging are replacing e-mail for short internal communication.

Which of the following statements about communication in today's workplace is most accurate?

Succeeding in the Mobile and Social Workplace

Planning Business Messages

Organizing and Drafting Business Messages

Revising Business Messages

Positive Messages

Negative Messages

Persuasive Messages

Informal Reports

Proposals and Formal Reports

Professionalism at Work Business Etiquette Ethics Teamwork and Meetings

Business Presentations

The Job Search Resumes in the Digital Age

Interviewing and Following up

Essentials of Electrocardiography

Filters