Exam 13: Exercising Control
Exam 1: Supervisory Management Roles and Challenges69 Questions
Exam 2: Fundamentals of Planning71 Questions
Exam 3: Decision Making Problem Solving and Ethics68 Questions
Exam 4: Fundamentals of Organizing90 Questions
Exam 5: Delegating Authority and Empowering Employees68 Questions
Exam 6: Communication89 Questions
Exam 7: Motivation85 Questions
Exam 8: Leadership95 Questions
Exam 9: Group Development and Team Building75 Questions
Exam 10: Meetings and Facilitation Skills75 Questions
Exam 11: Coaching for Higher Performance80 Questions
Exam 12: Managing Conflict Stress and Time76 Questions
Exam 13: Exercising Control68 Questions
Exam 14: Controlling Productivity Quality and Safety86 Questions
Exam 15: Selecting Appraising and Disciplining Employees77 Questions
Exam 16: The Supervisor Labor Relations and Legal Issues100 Questions
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When results are substantially above standard, it is not important to determine why the deviation occurred.
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(True/False)
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Correct Answer:
False
When performance deviates from standard, a supervisor should investigate to try to determine what caused the deviation, before taking corrective action.
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(True/False)
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Correct Answer:
True
Because of information technology, decision making and control have been shifted upward to higher management.
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(True/False)
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Correct Answer:
False
The process of ensuring that an organization's objectives are achieved is known as:
(Multiple Choice)
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Tangible standards relate to human characteristics that are difficult to measure.
(True/False)
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The benefits of controls should be worth their cost of installation and operation.
(True/False)
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To be effective, controls need to be accepted by the people they affect.
(True/False)
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Identify and define the types of tangible performance standards that can be set. Give examples of each.
(Essay)
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____ are controls that measure activities that are already complete.
(Multiple Choice)
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Using _____, a supervisor focuses on critical control needs and allows employees to handle most routine deviations from standard.
(Multiple Choice)
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____ are controls that occur while an activity is taking place.
(Multiple Choice)
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In deciding how to measure performance, the supervisor should:
(Multiple Choice)
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Martha makes sure the flour she buys is fine enough and the other ingredients are fresh before she bakes her cakes. Which of the following methods of control is best illustrated by Martha's actions?
(Multiple Choice)
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Standards must always be monetary if they are to be realistically used.
(True/False)
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The process of ensuring that organizational objectives are achieved is known as planning.
(True/False)
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The first step in the controlling function is actually a planning step.
(True/False)
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