Exam 13: Exercising Control

Supervisory control involves setting goals and seeking information on whether they are reached as planned.

If departure from standards have occurred, managers should take corrective actions. List the corrective actions a supervisor can take when there is a departure from standards.

Physical standards refer to the speed with which the job should be done.

Briefly identify and explain the characteristics of an effective control system.

It is important for supervisors to distinguish between critical and less-critical deviations from standards.

Monetary standards would include all of the following EXCEPT :

Define management by exception.

A(n) ____ occurs when actual performance is less or greater than standard.

Strategic control points are located at the end of an activity.

Staff departments should not influence the process of setting performance standards.

In terms of performance, supervisors must decide both how often and how to measure performance.

Which of the following is NOT one of the methods by which managers can measure performance?

Physical standards relate to the ____.

The speed with which a job should be completed is a:

Controls should be timely.

Identify the basic ways a supervisor can measure performance.

It is generally impractical to exercise control after a particular job is complete.

Identify the three basic phases of control.

Inspecting raw materials for defects before sending them to production is an example of:

In order for control to be effective, performance must always be continually monitored.