Question 1

Time standards are intangible standards that are difficult to measure.

Accepted Answer

A) True 
 B)False

Question 2

Intangible standards should not be part of the control process.

Accepted Answer

A) True 
 B)False

Question 3

Under management by exception, a 1% drop in sales volume might be ignored, while a 20% drop would be investigated.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following is NOT a characteristic of effective control systems?

Accepted Answer

A)  Controls need to be accurate and concise. 
B)  Controls should be timely for a supervisor to take effective corrective action. 
C)  Controls must focus on only an organization's abilities to achieve objectives. 
D)  Controls should be accepted by those they affect. 
A)  Controls need to be accurate and concise. 
B)  Controls should be timely for a supervisor to take effective corrective action. 
C)  Controls must focus on only an organization's abilities to achieve objectives. 
D)  Controls should be accepted by those they affect.

Question 5

Performance should never be measured simply by observation. Written report should always be used instead.

Accepted Answer

A) True 
 B)False

Question 6

Define each of the three types of control systems.

Accepted Answer

Feedforward controls are preventive cont

Question 7

Monitoring a worker's activities is an example of :

Accepted Answer

A)  measuring performance. 
B)  establishing performance standards. 
C)  taking corrective actions for failing to meet performance standards. 
D)  comparing performance with standards. 
A)  measuring performance. 
B)  establishing performance standards. 
C)  taking corrective actions for failing to meet performance standards. 
D)  comparing performance with standards.

Question 8

The performance measurement point located sufficiently early in an activity to allow any corrective actions to be taken to accomplish the objective is known as:

Accepted Answer

A)  tangible standard. 
B)  management by exception. 
C)  strategic control point. 
D)  management by objectives. 
A)  tangible standard. 
B)  management by exception. 
C)  strategic control point. 
D)  management by objectives.

Question 9

Control:

Accepted Answer

A)  involves a deviation from established performance standards. 
B)  is the redistribution of power in today's more advanced organizations. 
C)  involves foreseeing things that could go wrong and taking steps to prevent them. 
D)  is a unit of measurement that can serves as a reference point for evaluating results. 
A)  involves a deviation from established performance standards. 
B)  is the redistribution of power in today's more advanced organizations. 
C)  involves foreseeing things that could go wrong and taking steps to prevent them. 
D)  is a unit of measurement that can serves as a reference point for evaluating results.

Question 10

After standards are set, supervisors:

Accepted Answer

A)  have completed the controlling function. 
B)  must actually monitor performance. 
C)  must perform the production activities themselves. 
D)  should monitor only tangible standards. 
A)  have completed the controlling function. 
B)  must actually monitor performance. 
C)  must perform the production activities themselves. 
D)  should monitor only tangible standards.

Question 11

Concurrent controls are also known as:

Accepted Answer

A)  conclusive controls. 
B)  responsive controls. 
C)  trigger controls. 
D)  screening controls. 
A)  conclusive controls. 
B)  responsive controls. 
C)  trigger controls. 
D)  screening controls.

Question 12

Controlling is defined as the management function that involves comparing actual performance with planned performance and taking corrective action, if needed, to ensure that objectives are achieved.

Accepted Answer

A) True 
 B)False

Question 13

Because sales supervisors seldom see their employees, they have no effective way to exercise control.

Accepted Answer

A) True 
 B)False

Question 14

The first step in the controlling process is to:

Accepted Answer

A)  monitor and measure performance. 
B)  establish performance standards. 
C)  take corrective actions if necessary. 
D)  compare actual performance against standard. 
A)  monitor and measure performance. 
B)  establish performance standards. 
C)  take corrective actions if necessary. 
D)  compare actual performance against standard.

Question 15

Which of the following is NOT a step in the control process?

Accepted Answer

A)  Establish supervisory authority. 
B)  Compare actual performance against standards. 
C)  Establish standards of performance. 
D)  Take corrective action. 
A)  Establish supervisory authority. 
B)  Compare actual performance against standards. 
C)  Establish standards of performance. 
D)  Take corrective action.

Question 16

Management by exception can be applied only for favorable deviations from standards.

Accepted Answer

A) True 
 B)False

Question 17

How are standards set? What role does the supervisor play?

Accepted Answer

A supervisor will frequently set standar

Question 18

What impact does technology have on control in organizations?

Accepted Answer

As the world's economies-and their envir

Question 19

Failure to meet standards is usually caused solely by poor employee attitudes.

Accepted Answer

A) True 
 B)False

Question 20

Direct observation of workers is always impractical for the supervisor.

Accepted Answer

A) True 
 B)False

Time standards are intangible standards that are difficult to measure.

Intangible standards should not be part of the control process.

Under management by exception, a 1% drop in sales volume might be ignored, while a 20% drop would be investigated.

Which of the following is NOT a characteristic of effective control systems?

Performance should never be measured simply by observation. Written report should always be used instead.

Define each of the three types of control systems.

Monitoring a worker's activities is an example of :

The performance measurement point located sufficiently early in an activity to allow any corrective actions to be taken to accomplish the objective is known as:

Control:

After standards are set, supervisors:

Concurrent controls are also known as:

Controlling is defined as the management function that involves comparing actual performance with planned performance and taking corrective action, if needed, to ensure that objectives are achieved.

Because sales supervisors seldom see their employees, they have no effective way to exercise control.

The first step in the controlling process is to:

Which of the following is NOT a step in the control process?

Management by exception can be applied only for favorable deviations from standards.

How are standards set? What role does the supervisor play?

What impact does technology have on control in organizations?

Failure to meet standards is usually caused solely by poor employee attitudes.

Direct observation of workers is always impractical for the supervisor.

Supervisory Management Roles and Challenges

Fundamentals of Planning

Decision Making Problem Solving and Ethics

Fundamentals of Organizing

Delegating Authority and Empowering Employees

Communication

Motivation

Leadership

Group Development and Team Building

Meetings and Facilitation Skills

Coaching for Higher Performance

Managing Conflict Stress and Time

Controlling Productivity Quality and Safety

Selecting Appraising and Disciplining Employees

The Supervisor Labor Relations and Legal Issues

Filters

Exam 13: Exercising Control

Time standards are intangible standards that are difficult to measure.

Intangible standards should not be part of the control process.

Under management by exception, a 1% drop in sales volume might be ignored, while a 20% drop would be investigated.

Which of the following is NOT a characteristic of effective control systems?

Performance should never be measured simply by observation. Written report should always be used instead.

Define each of the three types of control systems.

Monitoring a worker's activities is an example of :

The performance measurement point located sufficiently early in an activity to allow any corrective actions to be taken to accomplish the objective is known as:

Control:

After standards are set, supervisors:

Concurrent controls are also known as:

Controlling is defined as the management function that involves comparing actual performance with planned performance and taking corrective action, if needed, to ensure that objectives are achieved.

Because sales supervisors seldom see their employees, they have no effective way to exercise control.

The first step in the controlling process is to:

Which of the following is NOT a step in the control process?

Management by exception can be applied only for favorable deviations from standards.

How are standards set? What role does the supervisor play?

What impact does technology have on control in organizations?

Failure to meet standards is usually caused solely by poor employee attitudes.

Direct observation of workers is always impractical for the supervisor.

Supervisory Management Roles and Challenges

Fundamentals of Planning

Decision Making Problem Solving and Ethics

Fundamentals of Organizing

Delegating Authority and Empowering Employees

Communication

Motivation

Leadership

Group Development and Team Building

Meetings and Facilitation Skills

Coaching for Higher Performance

Managing Conflict Stress and Time

Controlling Productivity Quality and Safety

Selecting Appraising and Disciplining Employees

The Supervisor Labor Relations and Legal Issues

Filters