Question 1

Which of the following is NOT true of computer-assisted manufacturing (CAM)?

Accepted Answer

A)  They assist automated equipment in performing the processes necessary for production. 
B)  They can be reprogrammed to permit machinery to easily produce a product or part to different specifications. 
C)  They are useful for mass production of standardized products but not customized products. 
D)  They require supervisors to possess the technical knowledge to supervise the operation of equipment. 
A)  They assist automated equipment in performing the processes necessary for production. 
B)  They can be reprogrammed to permit machinery to easily produce a product or part to different specifications. 
C)  They are useful for mass production of standardized products but not customized products. 
D)  They require supervisors to possess the technical knowledge to supervise the operation of equipment.

Question 2

The best place to make an impact regarding quality expectations is with the:

Accepted Answer

A)  supervisor. 
B)  old employee. 
C)  new employee. 
D)  upper management. 
A)  supervisor. 
B)  old employee. 
C)  new employee. 
D)  upper management.

Question 3

The supervisor plays an important role in workplace safety as he or she is management's link with operating employees.

Accepted Answer

A) True 
 B)False

Question 4

A measure that compares inputs to outputs and tells how efficiently a system is performing is:

Accepted Answer

A)  consumption. 
B)  productivity. 
C)  compensation. 
D)  total quality. 
A)  consumption. 
B)  productivity. 
C)  compensation. 
D)  total quality.

Question 5

Another name for productivity is:

Accepted Answer

A)  dynamism. 
B)  histology. 
C)  effervescence. 
D)  efficiency. 
A)  dynamism. 
B)  histology. 
C)  effervescence. 
D)  efficiency.

Question 6

A common cause variation is nonroutine and unexpected.

Accepted Answer

A) True 
 B)False

Question 7

Decreasing productivity leads to lower prices and greater profits.

Accepted Answer

A) True 
 B)False

Question 8

_____ refer to factors that cause accidents because of unsafe or defective tools and improper personal protective equipment.

Accepted Answer

A)  Human factors 
B)  Environmental factors 
C)  Technical factors 
D)  Industrial factors 
A)  Human factors 
B)  Environmental factors 
C)  Technical factors 
D)  Industrial factors

Question 9

Identify two ways to motivate workers to perform high quality work consistently.

Accepted Answer

Two ways to motivate workers t

Question 10

Which of the following statements holds true for robotics?

Accepted Answer

A)  Tasks that require precision cannot be performed by industrial robots. 
B)  Cost of operating industrial robots is higher than cost of having human workers. 
C)  Robots are generally not used for repetitive, monotonous operations. 
D)  Robots are not useful for performing hazardous industrial tasks. 
A)  Tasks that require precision cannot be performed by industrial robots. 
B)  Cost of operating industrial robots is higher than cost of having human workers. 
C)  Robots are generally not used for repetitive, monotonous operations. 
D)  Robots are not useful for performing hazardous industrial tasks.

Question 11

Graphical representation of the variation found in a set of performance data is known as a:

Accepted Answer

A)  histogram. 
B)  cause-and-effect diagram. 
C)  Pareto chart. 
D)  control chart. 
A)  histogram. 
B)  cause-and-effect diagram. 
C)  Pareto chart. 
D)  control chart.

Question 12

____ refers to an organization's overall effort that strives to achieve customer satisfaction through continuous improvement of the organization's products, services, and processes.

Accepted Answer

A)  Total quality 
B)  Quality control 
C)  Continuous quality improvement 
D)  Quality attainment 
A)  Total quality 
B)  Quality control 
C)  Continuous quality improvement 
D)  Quality attainment

Question 13

Pareto charts are problem analysis charts that use a histogram to graphically illustrate the sources of problems.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following statements is true of productivity?

Accepted Answer

A)  Increased productivity results in smaller market share for the company and lesser profits. 
B)  Increased productivity in the United States increases inflation. 
C)  Increased productivity allows a company to pay better wages and invest in newer technology. 
D)  Increased productivity does not necessarily improve standard of living 
A)  Increased productivity results in smaller market share for the company and lesser profits. 
B)  Increased productivity in the United States increases inflation. 
C)  Increased productivity allows a company to pay better wages and invest in newer technology. 
D)  Increased productivity does not necessarily improve standard of living

Question 15

Service processes are never subject to variation.

Accepted Answer

A) True 
 B)False

Question 16

Team performance is not affected by an employee's motivation.

Accepted Answer

A) True 
 B)False

Question 17

Differentiate between common cause and special cause variation.

Accepted Answer

Common cause variation is a general, rou

Question 18

Industrial robots are more widely used in the U.S. than in Japan.

Accepted Answer

A) True 
 B)False

Question 19

The size of an organization is not related to job safety statistics.

Accepted Answer

A) True 
 B)False

Question 20

During the 1980s productivity in the U.S.:

Accepted Answer

A)  lagged behind Canada, but was higher than in other countries. 
B)  stagnated due to conservative management. 
C)  resulted in increased U.S. market dominance. 
D)  was the highest in the world. 
A)  lagged behind Canada, but was higher than in other countries. 
B)  stagnated due to conservative management. 
C)  resulted in increased U.S. market dominance. 
D)  was the highest in the world.

Which of the following is NOT true of computer-assisted manufacturing (CAM)?

The best place to make an impact regarding quality expectations is with the:

The supervisor plays an important role in workplace safety as he or she is management's link with operating employees.

A measure that compares inputs to outputs and tells how efficiently a system is performing is:

Another name for productivity is:

A common cause variation is nonroutine and unexpected.

Decreasing productivity leads to lower prices and greater profits.

_____ refer to factors that cause accidents because of unsafe or defective tools and improper personal protective equipment.

Identify two ways to motivate workers to perform high quality work consistently.

Which of the following statements holds true for robotics?

Graphical representation of the variation found in a set of performance data is known as a:

____ refers to an organization's overall effort that strives to achieve customer satisfaction through continuous improvement of the organization's products, services, and processes.

Pareto charts are problem analysis charts that use a histogram to graphically illustrate the sources of problems.

Which of the following statements is true of productivity?

Service processes are never subject to variation.

Team performance is not affected by an employee's motivation.

Differentiate between common cause and special cause variation.

Industrial robots are more widely used in the U.S. than in Japan.

The size of an organization is not related to job safety statistics.

During the 1980s productivity in the U.S.:

Supervisory Management Roles and Challenges

Fundamentals of Planning

Decision Making Problem Solving and Ethics

Fundamentals of Organizing

Delegating Authority and Empowering Employees

Communication

Motivation

Leadership

Group Development and Team Building

Meetings and Facilitation Skills

Coaching for Higher Performance

Managing Conflict Stress and Time

Exercising Control

Selecting Appraising and Disciplining Employees

The Supervisor Labor Relations and Legal Issues

Filters

Exam 14: Controlling Productivity Quality and Safety

Which of the following is NOT true of computer-assisted manufacturing (CAM)?

The best place to make an impact regarding quality expectations is with the:

The supervisor plays an important role in workplace safety as he or she is management's link with operating employees.

A measure that compares inputs to outputs and tells how efficiently a system is performing is:

Another name for productivity is:

A common cause variation is nonroutine and unexpected.

Decreasing productivity leads to lower prices and greater profits.

_____ refer to factors that cause accidents because of unsafe or defective tools and improper personal protective equipment.

Identify two ways to motivate workers to perform high quality work consistently.

Which of the following statements holds true for robotics?

Graphical representation of the variation found in a set of performance data is known as a:

____ refers to an organization's overall effort that strives to achieve customer satisfaction through continuous improvement of the organization's products, services, and processes.

Pareto charts are problem analysis charts that use a histogram to graphically illustrate the sources of problems.

Which of the following statements is true of productivity?

Service processes are never subject to variation.

Team performance is not affected by an employee's motivation.

Differentiate between common cause and special cause variation.

Industrial robots are more widely used in the U.S. than in Japan.

The size of an organization is not related to job safety statistics.

During the 1980s productivity in the U.S.:

Supervisory Management Roles and Challenges

Fundamentals of Planning

Decision Making Problem Solving and Ethics

Fundamentals of Organizing

Delegating Authority and Empowering Employees

Communication

Motivation

Leadership

Group Development and Team Building

Meetings and Facilitation Skills

Coaching for Higher Performance

Managing Conflict Stress and Time

Exercising Control

Selecting Appraising and Disciplining Employees

The Supervisor Labor Relations and Legal Issues

Filters