Question 1

The initial contact between a case manager and an individual who is seeking services is a time when: ​

Accepted Answer

A) the case manager begins to develop a plan of service for the individual. 
B) the case manager makes arrangements for services needed by the individual. 
C) the case manager gathers basic information and gets to know the individual to establish eligibility and evaluate need for services. 
D) the case manager provides a therapeutic intervention to meet the needs of the individual. 
A) the case manager begins to develop a plan of service for the individual. 
B) the case manager makes arrangements for services needed by the individual. 
C) the case manager gathers basic information and gets to know the individual to establish eligibility and evaluate need for services. 
D) the case manager provides a therapeutic intervention to meet the needs of the individual. C

Question 2

Self-determination means: ​

Accepted Answer

A) allowing clients to choose their goals and interventions. 
B) having the case manager select the best fit for the client. 
C) the client's family informs the case manager what is best for the needs of everyone. 
D) fostering decision-making and problem-solving for the client in selecting best
Care options. 
A) allowing clients to choose their goals and interventions. 
B) having the case manager select the best fit for the client. 
C) the client's family informs the case manager what is best for the needs of everyone. 
D) fostering decision-making and problem-solving for the client in selecting best
Care options. A,D

Question 3

The guiding principles of case management include which of the following?
I.Integration of services
II.Cost containment
III.Equal access and advocacy
IV.Client empowerment ​

Accepted Answer

A) I, II and IV 
B) I, III and IV 
C) II and III 
D) III and IV 
A) I, II and IV 
B) I, III and IV 
C) II and III 
D) III and IV B

Question 4

"Integration of services" means: ​

Accepted Answer

A) everyone in need of assistance has the same opportunity to approach, apply for, and use case management services. 
B) services are provided to the client uninterrupted from the first phone call to termination and often beyond. 
C) plans are designed so that each service enhances and supports other efforts. 
D) clients are respected as individuals by building on their strengths and placing them in partnership roles. 
A) everyone in need of assistance has the same opportunity to approach, apply for, and use case management services. 
B) services are provided to the client uninterrupted from the first phone call to termination and often beyond. 
C) plans are designed so that each service enhances and supports other efforts. 
D) clients are respected as individuals by building on their strengths and placing them in partnership roles.

Question 5

Client participation in the case management process is important during: ​

Accepted Answer

A) the evaluation of services. 
B) all of the phases of case management. 
C) the implementation of the service plan. 
D) the initial contact with the case manager. 
A) the evaluation of services. 
B) all of the phases of case management. 
C) the implementation of the service plan. 
D) the initial contact with the case manager.

Question 6

"Equal access to services and advocacy" means: ​

Accepted Answer

A) everyone in need of assistance has the same opportunity to approach, apply for, and use case management services. 
B) services are provided to the client uninterrupted from the first phone call to termination and often beyond. 
C) plans are designed so that each service enhances and supports other efforts. 
D) clients are respected as individuals by building on their strengths and placing them in partnership roles. 
A) everyone in need of assistance has the same opportunity to approach, apply for, and use case management services. 
B) services are provided to the client uninterrupted from the first phone call to termination and often beyond. 
C) plans are designed so that each service enhances and supports other efforts. 
D) clients are respected as individuals by building on their strengths and placing them in partnership roles.

Question 7

During the first phase of the case management process, the case manager should attempt to: ​

Accepted Answer

A) evaluate the effectiveness of case management. ​ 
B) learn about the individual's expectations for care. ​ 
C) develop ways to extend access of services. 
D) teach the client to advocate for him- or herself. 
A) evaluate the effectiveness of case management. ​ 
B) learn about the individual's expectations for care. ​ 
C) develop ways to extend access of services. 
D) teach the client to advocate for him- or herself.

Question 8

"Client empowerment" means: ​

Accepted Answer

A) everyone in need of assistance has the same opportunity to approach, apply for, and use case management services. 
B) services are provided to the client uninterrupted from the first phone call to termination and often beyond. 
C) plans are designed so that each service enhances and supports other efforts. 
D) clients are respected as individuals by building on their strengths and placing them in partnership roles. 
A) everyone in need of assistance has the same opportunity to approach, apply for, and use case management services. 
B) services are provided to the client uninterrupted from the first phone call to termination and often beyond. 
C) plans are designed so that each service enhances and supports other efforts. 
D) clients are respected as individuals by building on their strengths and placing them in partnership roles.

Question 9

The ultimate goal of case management is to: ​

Accepted Answer

A) diagnose the client and study the client's environment. 
B) establish eligibility and evaluate the need for services. 
C) assess the quality of the services the client receives. 
D) empower clients to manage their own lives. 
A) diagnose the client and study the client's environment. 
B) establish eligibility and evaluate the need for services. 
C) assess the quality of the services the client receives. 
D) empower clients to manage their own lives.

Question 10

When service delivery begins, the case manager's tasks are: ​

Accepted Answer

A) identifying who will provide services, and when services will be provided. ​ 
B) assessing the process, outcomes, and quality of the process. 
C) providing services or monitoring service delivery. 
D) determining eligibility for services or making referrals. 
A) identifying who will provide services, and when services will be provided. ​ 
B) assessing the process, outcomes, and quality of the process. 
C) providing services or monitoring service delivery. 
D) determining eligibility for services or making referrals.

Question 11

The process of case management includes: ​

Accepted Answer

A) assessment, planning, and implementation. ​ 
B) assessment, referral, and evaluation. 
C) planning, referral, and evaluation. 
D) referral, implementations, and evaluation. 
A) assessment, planning, and implementation. ​ 
B) assessment, referral, and evaluation. 
C) planning, referral, and evaluation. 
D) referral, implementations, and evaluation.

Question 12

Human services professionals are accountable for the quality of the care they provide. It is important that care is: ​

Accepted Answer

A) empowering and effective. 
B) effective and efficient. 
C) efficient and enthusiastic. 
D) enthusiastic and empowering. 
A) empowering and effective. 
B) effective and efficient. 
C) efficient and enthusiastic. 
D) enthusiastic and empowering.

Question 13

The case manager should monitor the delivery of services during which phase? ​

Accepted Answer

A) Planning 
B) Implementation 
C) Referral 
D) Evaluation 
A) Planning 
B) Implementation 
C) Referral 
D) Evaluation

Question 14

Case management service delivery is different today when compared to case management in the 1970s and 1980s because:
I. agencies are limiting the services they provide.
II.client participation is kept to a minimum.
III.evaluation of services occurs after termination.
IV.case managers need more skills to meet client needs. ​

Accepted Answer

A) I, II and III 
B) III and IV 
C) I and IV 
D) I, III and IV 
A) I, II and III 
B) III and IV 
C) I and IV 
D) I, III and IV

Question 15

Many helpers in human services agencies object to the term case management because:
I. they believe they do more than just manage cases.
II.they think case management only occurs during the implementation phase.
III.they think the term may cause resentment in clients.
IV. they don't like thinking of their clients as cases. ​

Accepted Answer

A) I, II and IV ​ 
B) II, III and IV 
C) I  and IV 
D) I, II, III, and IV 
A) I, II and IV ​ 
B) II, III and IV 
C) I  and IV 
D) I, II, III, and IV

Question 16

"The process of determining future service delivery in an organized way" describes which phase of case management? ​

Accepted Answer

A) Planning 
B) Evaluation 
C) Assessment 
D) Implementation 
A) Planning 
B) Evaluation 
C) Assessment 
D) Implementation

Question 17

The process of representing the interests of the client and teaching the client how to represent his or her own interests is called: ​

Accepted Answer

A) self-determination. 
B) referring. 
C) integration. 
D) advocacy. 
A) self-determination. 
B) referring. 
C) integration. 
D) advocacy.

Question 18

Documentation is an important part of: ​

Accepted Answer

A) consultations. 
B) case review. 
C) crisis intervention. 
D) holistic treatment. 
A) consultations. 
B) case review. 
C) crisis intervention. 
D) holistic treatment.

Question 19

The term service coordination was first used to describe the process of case management during which decade? ​

Accepted Answer

A) 1980s 
B) 1970s 
C) 2000s 
D) 1990s 
A) 1980s 
B) 1970s 
C) 2000s 
D) 1990s

Question 20

In case management, service should be comprehensive and uninterrupted. This reflects the principle of: ​

Accepted Answer

A) continuity of care. ​ 
B) equal access to services/advocacy. 
C) client empowerment. 
D) quality of care. 
A) continuity of care. ​ 
B) equal access to services/advocacy. 
C) client empowerment. 
D) quality of care.

The initial contact between a case manager and an individual who is seeking services is a time when:

Self-determination means:

The guiding principles of case management include which of the following? I.Integration of services II.Cost containment III.Equal access and advocacy IV.Client empowerment

"Integration of services" means:

Client participation in the case management process is important during:

"Equal access to services and advocacy" means:

During the first phase of the case management process, the case manager should attempt to:

"Client empowerment" means:

The ultimate goal of case management is to:

When service delivery begins, the case manager's tasks are:

The process of case management includes:

Human services professionals are accountable for the quality of the care they provide. It is important that care is:

The case manager should monitor the delivery of services during which phase?

"The process of determining future service delivery in an organized way" describes which phase of case management?

The process of representing the interests of the client and teaching the client how to represent his or her own interests is called:

Documentation is an important part of:

The term service coordination was first used to describe the process of case management during which decade?

In case management, service should be comprehensive and uninterrupted. This reflects the principle of:

Historical Perspectives on Case Management

Methods of Delivering Case Management Services

Ethical and Legal Perspectives

Working With Diverse Populations

The Assessment Phase of Case Management

Effective Intake Interviewing Skills

Service Delivery Planning

Building a Case File

Service Coordination

Working Within the Organizational Context

The Case Managers Professional Growth and Development

Filters

Exam 1: Introduction to Case Management