Question 1

Which of the following is NOT a conflict inherent between the current US health care system and Asian and Pacific Islander culture?

Accepted Answer

A)  Showing respect for medical personnel 
B)  Giving informed consent 
C)  Making advanced directives 
D)  Making decisions about nursing home placement 
A)  Showing respect for medical personnel 
B)  Giving informed consent 
C)  Making advanced directives 
D)  Making decisions about nursing home placement A

Question 2

Which of the following new approaches to management involves helping the staff to feel connected and supportive of one another, which creates a strong, cohesive force in achieving organizational goals?

Accepted Answer

A)  Becoming a learning organization 
B)  Developing teams and team empowerment 
C)  Constructing a culture of learning 
D)  Using diversity as a strength 
A)  Becoming a learning organization 
B)  Developing teams and team empowerment 
C)  Constructing a culture of learning 
D)  Using diversity as a strength C

Question 3

The concept of preservation of harmony characterizes collectivist societies.

Accepted Answer

A) True 
 B)False  True

Question 4

The complainer in a bureaucratic system is a covert warrior who complains to others both inside and outside of the agency.

Accepted Answer

A) True 
 B)False

Question 5

Servant leadership emphasizes that leaders should take care of their followers and nurture them.

Accepted Answer

A) True 
 B)False

Question 6

List six of the eight assertive rights that each of us has as stated in the text.

Accepted Answer

As the text you are referring to is not

Question 7

Daft defines ________ as the attainment of organizational goals in an efficient and effective manner through planning, organizing, leading, and controlling organizational resources.

Accepted Answer

A)  leading 
B)  management 
C)  organizational behavior 
D)  marketing 
A)  leading 
B)  management 
C)  organizational behavior 
D)  marketing

Question 8

How do you generally respond in conflictual situations? How do you view your personal style for addressing conflict? It might be some blend of the styles mentioned in the text. Reviewing the steps in conflict resolution, how did you do in that regard?

Accepted Answer

In conflictual situations, I generally t

Question 9

Compare and contrast supportive leadership, participative leadership, and directive leadership.

Accepted Answer

Supportive leadership, participative lea

Question 10

Describe total quality management (TQM) and explain the major concepts involved.

Accepted Answer

Total Quality Management (TQM) is a mana

Question 11

Explain the advantages of working as a team.

Accepted Answer

Working as a team has numerous advantage

Question 12

Which of the following statement regarding conflict and its resolution is FALSE?

Accepted Answer

A)  Conflict can make daily routines more exciting. 
B)  Conflict takes energy. 
C)  Some organizational environments are continuously conflict-free. 
D)  One of the steps in conflict resolution is to empathize with your opponent's perspective. 
A)  Conflict can make daily routines more exciting. 
B)  Conflict takes energy. 
C)  Some organizational environments are continuously conflict-free. 
D)  One of the steps in conflict resolution is to empathize with your opponent's perspective.

Question 13

Discuss four problematic issues for those of the Asian and Pacific Islander culture relating to the health care system in the United States. What can be done to resolve them?

Accepted Answer

There are several problematic issues for

Question 14

List and define four problems frequently encountered by social service organizations. How would you deal with each of them?

Accepted Answer

1. Funding shortages: Social service org

Question 15

There are three common barriers to client empowerment in agencies. Which is NOT one of them?

Accepted Answer

A)  Lack of financial and other resources 
B)  Other agencies who do not empower clients and refuse referrals 
C)  Excessive staff collaboration 
D)  Interpersonal issues 
A)  Lack of financial and other resources 
B)  Other agencies who do not empower clients and refuse referrals 
C)  Excessive staff collaboration 
D)  Interpersonal issues

Question 16

Which of the following is NOT a characteristic of a good servant leader?

Accepted Answer

A)  Listening 
B)  Healing 
C)  Hindsight 
D)  Conceptualization 
A)  Listening 
B)  Healing 
C)  Hindsight 
D)  Conceptualization

Question 17

The essence of TQM is "ask your customers what they want; then give it to them."

Accepted Answer

A) True 
 B)False

Question 18

When are teams most effective and empowered?

Accepted Answer

A)  When rewards can be provided for individual contributions 
B)  When they have clear authority to implement their decisions 
C)  When other organizations in the macro environment use teams 
D)  When upper management takes a strong interest and control over them 
A)  When rewards can be provided for individual contributions 
B)  When they have clear authority to implement their decisions 
C)  When other organizations in the macro environment use teams 
D)  When upper management takes a strong interest and control over them

Question 19

Which of the following is NOT a concept of total quality management?

Accepted Answer

A)  Quality as the primary goal 
B)  Use of teams 
C)  Top-down management style 
D)  Quality assurance 
A)  Quality as the primary goal 
B)  Use of teams 
C)  Top-down management style 
D)  Quality assurance

Question 20

It is helpful to think of bureaucratic systems as if they have human personalities.

Accepted Answer

A) True 
 B)False

Which of the following is NOT a conflict inherent between the current US health care system and Asian and Pacific Islander culture?

Which of the following new approaches to management involves helping the staff to feel connected and supportive of one another, which creates a strong, cohesive force in achieving organizational goals?

The concept of preservation of harmony characterizes collectivist societies.

The complainer in a bureaucratic system is a covert warrior who complains to others both inside and outside of the agency.

Servant leadership emphasizes that leaders should take care of their followers and nurture them.

List six of the eight assertive rights that each of us has as stated in the text.

Daft defines ________ as the attainment of organizational goals in an efficient and effective manner through planning, organizing, leading, and controlling organizational resources.

How do you generally respond in conflictual situations? How do you view your personal style for addressing conflict? It might be some blend of the styles mentioned in the text. Reviewing the steps in conflict resolution, how did you do in that regard?

Compare and contrast supportive leadership, participative leadership, and directive leadership.

Describe total quality management (TQM) and explain the major concepts involved.

Explain the advantages of working as a team.

Which of the following statement regarding conflict and its resolution is FALSE?

Discuss four problematic issues for those of the Asian and Pacific Islander culture relating to the health care system in the United States. What can be done to resolve them?

List and define four problems frequently encountered by social service organizations. How would you deal with each of them?

There are three common barriers to client empowerment in agencies. Which is NOT one of them?

Which of the following is NOT a characteristic of a good servant leader?

The essence of TQM is "ask your customers what they want; then give it to them."

When are teams most effective and empowered?

Which of the following is NOT a concept of total quality management?

It is helpful to think of bureaucratic systems as if they have human personalities.

Introduction to Human Behavior in the Macro Social Environment

Values and Principles That Guide Generalist Practice in the Macro Social Environment

Human Behavior in Groups: Theories and Dynamics

Types of Groups in the Macro Social Environment

Knowledge and Theories About Organizations

Social Service Organizational Settings, Goals and Environmental Contexts

Organizational Structure and Dynamics

Communities in the Macro Social Environment: Theories and Concepts

Assessment of Geographic Communities and Empowerment

Neighborhood Empowerment

Diversity, Populations-At-Risk, and Empowerment in the Macro Social Environment

Social Justice and the Global Community

Filters

Exam 8: Human Behavior, Management, and Empowerment in Organizations

Which of the following is NOT a conflict inherent between the current US health care system and Asian and Pacific Islander culture?

Which of the following new approaches to management involves helping the staff to feel connected and supportive of one another, which creates a strong, cohesive force in achieving organizational goals?

The concept of preservation of harmony characterizes collectivist societies.

The complainer in a bureaucratic system is a covert warrior who complains to others both inside and outside of the agency.

Servant leadership emphasizes that leaders should take care of their followers and nurture them.

List six of the eight assertive rights that each of us has as stated in the text.

Daft defines ________ as the attainment of organizational goals in an efficient and effective manner through planning, organizing, leading, and controlling organizational resources.

How do you generally respond in conflictual situations? How do you view your personal style for addressing conflict? It might be some blend of the styles mentioned in the text. Reviewing the steps in conflict resolution, how did you do in that regard?

Compare and contrast supportive leadership, participative leadership, and directive leadership.

Describe total quality management (TQM) and explain the major concepts involved.

Explain the advantages of working as a team.

Which of the following statement regarding conflict and its resolution is FALSE?

Discuss four problematic issues for those of the Asian and Pacific Islander culture relating to the health care system in the United States. What can be done to resolve them?

List and define four problems frequently encountered by social service organizations. How would you deal with each of them?

There are three common barriers to client empowerment in agencies. Which is NOT one of them?

Which of the following is NOT a characteristic of a good servant leader?

The essence of TQM is "ask your customers what they want; then give it to them."

When are teams most effective and empowered?

Which of the following is NOT a concept of total quality management?

It is helpful to think of bureaucratic systems as if they have human personalities.

Introduction to Human Behavior in the Macro Social Environment

Values and Principles That Guide Generalist Practice in the Macro Social Environment

Human Behavior in Groups: Theories and Dynamics

Types of Groups in the Macro Social Environment

Knowledge and Theories About Organizations

Social Service Organizational Settings, Goals and Environmental Contexts

Organizational Structure and Dynamics

Communities in the Macro Social Environment: Theories and Concepts

Assessment of Geographic Communities and Empowerment

Neighborhood Empowerment

Diversity, Populations-At-Risk, and Empowerment in the Macro Social Environment

Social Justice and the Global Community

Filters