Exam 7: Organizational Structure and Dynamics

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Which term refers to the process of seeking out receiving expert help to resolve a problem or issue?

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C

Active listening may involve paraphrasing what the speaker has said.

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List and define the four phases of the perception filtering process.

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The perception filtering process consists of four phases:

1. Selection: This is the first phase of the perception filtering process, where individuals choose which stimuli to focus on and pay attention to. This selection is influenced by factors such as personal interests, past experiences, and the current environment.

2. Organization: In this phase, the selected stimuli are organized and categorized based on their similarities and differences. This helps individuals make sense of the information and create a coherent mental representation of the stimuli.

3. Interpretation: During this phase, individuals assign meaning to the organized stimuli based on their beliefs, values, and cultural background. This interpretation can vary from person to person, leading to different perceptions of the same stimuli.

4. Integration: The final phase involves integrating the interpreted stimuli into existing knowledge and understanding. This integration process can lead to changes in beliefs or attitudes, as individuals incorporate new information into their existing worldview.

Overall, the perception filtering process is a complex and dynamic cognitive process that influences how individuals perceive and make sense of the world around them.

Organizational politics are always self-serving.

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Similarity error happens when interviewers place too much importance on the similarities and differences between themselves and the interviewees.

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Which term refers to the interpersonal practice not only of being in tune with how another person feels, but also conveying to that person that you understand how he or she feels?

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A person's level of conscientiousness can be a barrier to effective interpersonal communication.

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Which of the following personality factors refers to the degree to which a person seeks the company of others and may be a barrier to effective communication?

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Ingratiation is the act of describing oneself in an unwarranted and overly positive manner.

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The political network is the system of affiliations and alliances within the social service organization's environment.

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Contrast error involves placing too much emphasis on how a job candidate compares with other candidates in the pool of those who applied.

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Which of the following statements accurately describes centralized organizations?

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Organizational culture involves the agency's personality.

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Which term refers to the process by which a designated person watches over and evaluates a worker's performance, directs and coordinates activities, and provides feedback?

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Decentralized organizations resemble those run based on classical scientific management theories.

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Which term is a form of impression management defined as the act of seeking acceptance and support through deliberate efforts such as using flattery, supporting others' opinions, doing favors, or laughing excessively at others' jokes?

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Compare and contrast organizational culture and structure.

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When employees believe that end-of-year bonuses were calculated and disbursed fairly, they will view the act as one of interpersonal justice.

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Explain the following personality factors, and how they can either enhance or interfere with effective communication: a. emotional stability. b. agreeableness. c. extraversion. d. conscientiousness.

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_____ power is that based on established authority or expertise in a particular domain.

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